Brian

Well that didn't take as long as expected. Quick reply is now enabled for all applicable forums

We've decided we're not going to do the introduction forum, it's not something really relevant to these boards. You can use the self promotion forum to introduce your website(s) and include some information on yourself if you'd like. As for the quick reply we'll look to get that implemented within a few days. Thanks for the suggestions!

All of our orders go through a fraud check and verification system, which can take some time. If something on the order seems higher risk, we'll then have it flagged and it will require additional review. Since I'm not sure what your order number was, I cannot look for sure to see whether or not this was the case for you. As for the ticket response delay, our sales department is only in the office during business hours which is why your ticket was not replied to when submitted a few hours ago. At this point you should have received a reply. If you're still having any issues please email sales[*at*]hawkhost.com and reference your order number, the original ticket number, and a link to this forum thread and we'll investigate for you when we have all the details available. Obviously I don't want to ask you to post the order or ticket number in this forum

All shared hosting accounts are limited to sending 1000 emails per hour.

You would install Joomla into the public_html directory. We do offer installations through Sofactulous in your control panel for this software, which makes it very easy to install the most recent version of Joomla.

Unfortunately we're still unable to sell SSL certificates. You're of course able to purchase one from elsewhere (GoDaddy, RapidSSL, Network Solutions) and install it through cPanel, and if you can't get it to install we can have our support department help.

Did you use the hostname 'localhost' for MySQL? I just uploaded their requirement checker (found here: http://wiki.habariproject.org/en/Installation#Server_Requirements) and verified the server had all the requirements so it should work. If you can't figure out the error after digging around you can contact our helpdesk support team and we can take a look

Accounts can only be canceled by the client once they're already setup, and that process is handled through the client area. If you have a pending order which is not yet setup which you need canceled, I'd suggest contacting our billing department by emailing billing[*at*]hawkhost.com and provide us with the order number and invoice number / transaction ID.

The username and password for cPanel were provided in an email titled "New Account Information" -- if you haven't received that check your junk and/or spam folder to see if it was filtered. If you still cannot figure out the login please contact us by either emailing [email protected] or submitting a ticket directly through https://support.hawkhost.com and we can help get this sorted out.

Fowler is right, those replies sum up the policy basically. There is no "set" limit, though we do monitor closely for abuse of that type of thing. Obviously an account that's a 3GB account of all 1KB files is going to be considered a problem. Any idea of how many total files you'd have hosted on the account?

Domain registration through us can be done on the following page: https://my.hawkhost.com/domainchecker.php The cost is $9.95/yr per domain and includes privacy protection for free. If you have anymore specific questions let us know

If a VPS is an option for you, that would work best most likely. I wish I could say it would not be an issue on a shared or even a reseller hosting account but unfortunately with 400,000+ files inode abuse because a problem.

There is no set limit, but an abusive use of inodes would be a problem. At 400,000 files you may find yourself running into that issue.

Looks good, I especially like the hawk

You could always install WHMCS into the account and use one of their authorized domain registrars: http://wiki.whmcs.com/Domain_Registrars Keep in mind you'd then have to purchase a WHMCS license as well, along with getting the account setup with the registrar of choice.

We do not have any type of domain reselling program in place. As for the private nameservers, yes you have the option to set those up for your domain

I'm not sure I fully understand what you're asking, do you mind explaining / clarifying?

Domain registrations are done through https://my.hawkhost.com/domainchecker.php Though at some point soon we'll make the option more visible and available on the home page

If you have a VPS with us, you just need to make sure your old host has SSH access enabled on your account.If you have a shared account with us, make sure you get SSH access enabled, and then get SSH access enabled on your account with the old host. From there you can use scp to transfer the files between hosts. There's various tutorials out there on scp, this one is pretty good: http://amath.colorado.edu/computing/software/man/scp.html You can also contact our support department and ask them to help you out with the move, simply submit a support ticket at https://support.hawkhost.com and provide login details to your account with the old host and we can take care of it. Keep in mind though this is only if you have a shared account, if you have a VPS you'd need to attempt to transfer the files on your own.

You should be able to do this via .htaccess: RewriteEngine on RewriteCond %{HTTP_REFERER} !^http(s)?://(www\.)?yourdomain.com [NC] RewriteRule \.(flv|avi)$ - [NC,F,L] If you want to display a custom message and what not, in the third line there replace the '-' with: RewriteRule \. (flv|avi)$ http://yourdomain.com/customimage.jpg [NC,F,L] Obviously replace http://yourdomain.com/customimage.jpg with the proper URL You can also add any extension type in the third line there to modify / customize your needs. Hope this helps (and works )

On a VPS plan you're allowed to those types of videos, so long as the content is legal within the United States and is owned by yourself. You're also free to use hotlink protection as well.

Once payment is made and the order passes our fraud verification it's usually about 10-15 minutes. If you've still not received an email and it's been more than 2 hours please contact our support department and provide the order number or invoice number and we can investigate

It may be best if you put in a support ticket for this (our forums are not an official venue for support) so we can get access to your account and look into this. Please either submit a ticket through the helpdesk at https://support.hawkhost.com or email [email protected] explaining the issue there. Thank you!

Litespeeds product page gives a great explanation of what it does and the benefits it offers: http://www.litespeedtech.com/overview.html You'll find the overall performance gains are well worth using it

Your account should be setup by now but if not please contact our support department with your order or invoice number and we can check the status