baijianpeng

I must say: it is really very very very bad!!! I just can NOT find the cancel button !!! WhERE IS THE CANCEL BUTTON? I hate to submit a cancellation application via email. Because on most occassions, I help my friends to operate the purchase procedure, but some of them may had made a wrong order. So I have to cancel it first, But, the annoying problem is: I can't see the cancel button!!!!! How can I emphasize this anger and dissapointment stronger so that you will make that Cancel button visible ????

For the Basic shared hosting plan, is there a email number limit for SMTP sending out? Recently I wrote post to introduce/promote Hawkhost on my own website, some readers want to know if there is a email limit, because they want to use Newsletter to communicate with members. The email number is about 50,000 each batch, and one batch a week. I did not found the exact number of email limit on SMTP server on your descriptions. Could you please give me some accurate numbers? Thanks.

Today I tried to help my friend to cancel his order here, but I can NOT find the former "request cancellation" button. I went to your homepage and tried to buy webhosting again for that domain, but you refused me because that domain was alreadly registered!!! Don't you think this is very bad? How can I cancel that wrong order, anyway??????

I often help my friends to buy hawkhost products. I noticed that , if the customer make some mistake, for example, clicked one button twice, or choose a wrong period on the drop-down list, then the invoice will be generated but the customer does NOT want this one. Howkhost has offered the option to cancel products or services. But this feature is not good enough. I just used it today, after I click the "Require Cancellation" button, I did not see it deleted. How long should I wait? I suggest to make this operation easier: please delete it really immediately if I choose "immediately". Maybe you can add a new "Confirmation" page before generating the invoice, on this confirmation page, allow customer to change anything about the order. Thanks.