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  4. Tony

    Imunify360

    Imunify360 is designed to stop malicious requests and unless the IP has been associated with malicious activity they should never see any prompt. The other cause could be you're triggering mod_security rules which can be disabled via Mod Security in cPanel. If you are really insistent on having absolutely no web application firewall protection you can open a ticket and our team can disable it just for your domain.
  5. felane

    Imunify360

    please delete this software >>> protected by Imunify360 ... it's very annoying my visitor go down, Imunify360 very bad ..... my site traffic drop
  6. I have lots of .eml Files, I have a need for moving up my entire EML Files into MBOX. But the problem here is, they are many and I have to change them in less time. So, please if you have any solution to move emails from EML to MBOX, immediately inform me.
  7. rgdot

    PHP versions

    Thanks Tony
  8. Tony

    Question about Hawk host

    We support the ability to have random seek of MP4/H264/F4V files which would allow you to stream the video file. You could then use the video tag to actually display it. If you're looking for a software package to manage the video's you could use Wordpress or any other third party PHP application. We also offer Softaculous which has many free open source applications which I'm sure one of them may work. This would be dependent on the speed of your internet connection.
  9. Tony

    PHP versions

    It's unfortunately wrong the MultiPHP system is made by cPanel and it's just not as smart. It always displays the current version as what we set the default version globally which right now is PHP 5.6. I suspect this is due to the fact all your add-on domains are in your public_html folder meaning they'd inherit their parent folders PHP version. You could either change the document root of all your add-on domains to be below your public_html folder or you'd need to set the PHP version of every add-on domain in the the MultiPHP manager as well.
  10. henry9x9

    Question about Hawk host

    Hi I have decided to sign up to the Hawk Host standard package but have a question. Do they have software in the package which will allow me to upload video files to stream them on my website? Also typically how long will it take to upload the file onto my site? I won't be streaming alot of videos. Just one per week for a few days, then I will transfer them to a different place.
  11. rgdot

    PHP versions

    In cpanel choosing Select PHP Version says that current PHP version is 5.3 and when I upload a PHP info file I get the same, but when going into MultiPHP Manager it says system PHP Version is PHP 5.6 (ea-php56) and all the domains in list show as 5.6 inherited. -I am assuming MultiPHP Manager is wrong? Almost separate question: -In MultiPHP Manager if I choose the main domain to change its PHP version it lists that all addon domains will be affected by the change too. What is the best way to only change PHP version of main domain?
  12. It's a week before Christmas, And I want you to hear, Your service is great, And has been all year. The servers do run Quite dependably, The websites stay up, That's how it should be. On Tony! on Brian! and on Cody, too! A message to all three of you. You've got yourselves an excellent team, Keep up the good work, in Twenty Nineteen!
  13. Tony

    Node js application: View stdout logs

    The stdout/stderr logs should be written in the project root of the Node.js application. This is also true of our Ruby and Python application systems. If it's not doing that it might be worth opening a ticket and asking it to be escalated as it might be a web server bug specific to Node.js
  14. Hi, I setup a working Node.js web application in cPanel. My question is how do I view stdout/stderr logs from nodejs application (which logged using console.log())?
  15. Tony

    The hosting issue is locked

    As we explained in the ticket your account was unfortunately found sending spam and as you had requested our team provided you with a backup of your account.
  16. hatgiongtihon

    The hosting issue is locked

    Today I wake up to see my hosting is locked with domain name hatgiongtihon.net has locked the hosting does not work anymore with the email subject: TOS / AUP Violation SPAM I really do not know how to resolve, while the link log pancel panel disabled again. May the community help me with this
  17. My understanding is our team identified your issue and resolved it. What I suspect is someone from your side switched your website to use the Securi service but then forgot that SpamExperts was setup on the account. As a result the destination where SpamExperts was told to deliver email was incorrect. Now that this is fixed it be wise to keep SpamExperts enabled as I bet it was filtering out a large amount of spam for you and you had no idea as it was just doing a great job. What I assumed was going on based on the information you gave in this thread is you were forwarding email to Yahoo and they were deferring it (pretty common problem people have). Not that your email was bouncing due to an incorrect destination setting on SpamExperts. My apologies but when investigating an issue without being able to lookup a users account info one can only go based on the information provided here.
  18. I sent an email to epzinfo@etapizeta.org successfully, and got a reply. (from jsb#########@gmail.com). It looks like you're making progress here, since at least some mail is reaching your email address.
  19. If fiddling with Spam Experts didn't fix the problem, here is some information that might be relevant: Visiting etapizeta.org in my browser works great. traceroute to your site (which works from my PC, but NOT from a couple of VPS's I have) leads to the IP address 192.124.249.12 which resolves to cloudproxy10012.sucuri.net Visiting 192.124.249.12/~etapizet (which works on cPanel servers from most hosts, including Hawkhost) results in this: The site you are visiting is using Sucuri Website Firewall. And for some reason it is not configured properly. If you are the site owner, please open a ticket here asap for us to look at .... Have you engaged the services of this sucuri.net to secure your site? If so, I would look there for clues as to why your emails aren't arriving. (I wouldn't worry too much about that "not configured properly" message - if it's not a cPanel server, they probably don't support that sort of access at all. "etapizet" is your Hawkhost cPanel user id - shortened from your domain name.) A couple of other data points: I can successfully traceroute from my PC to your site, which appears to reside somewhere on the West Coast (where I am). [ Hawkhost's only location on the West Coast is Los Angeles. If you are not hosted there, this is another odd thing. ] Trying the same thing from a couple of VPS's I have in other parts of the US fails almost out of the gate - they go one or two hops and that's it. Emails to your site could be meeting the same fate - or they could be arriving at sucuri.net which doesn't know what to do with them. I am just another customer - who has always had good support from the Hawkhost team - trying to be of whatever help I can. Usually, when Tony or Brian gets involved, things get resolved pretty quickly, so your difficulties are a little surprising to me. .
  20. Go into cPanel - select "Professional Spam Filter", which takes you into the Spam Experts control panel. It's a complex interface (sadly), but you should be able to find how to turn it off there.
  21. I finally got a response and something to do with spam filtering software on the server. How was I supposed to even know this and where is documentation on what it is? Should not have taken so long to know this. I'd like to remove it if its possible, we really don't need that type of headache.
  22. Still nothing and now every email is bouncing back from hawkhost. This is not just on yahoo or google, but also my work email (its .gov, I don't wish to publish that here). Can anyone do ANYTHING to help? Support is not being very helpful. I explain the issue and somehow they cant figure out what I'm talking about. And I've already explained the whole issue with the support tickets. Can we PLEASE get this taken care of?
  23. Ok so NOW they're saying they have no idea what I'm talking about. Seriously? this is where this is going? Listen, in my day job I work for the federal goverment and absolutely understand security. But you all cannot be serious. How is it that I linked both the tickets together and still no one gets what I'm talking about. The issue: Etapizet is the account. The ticket numbers: Fwd: [#RXS-644-66111]: RE: [#BIH-425-94410]: RE:DJY-901-98331 If I or any of the sisters send an email from THE SERVER that this account is on. It goes through without an issue. If I or any of the sisters send an email from Yahoo. or Gmail, or heck lets be honest, .gov It does not get to the server. Basically I'm saying something is going on, its not just yahoo. its not just gmail, and seriously doubt its the US goverment. I either get a message saying it got kicked back OR, nothing at all. ALL I AM ASKING FOR IS HELP and I'm getting the run around. Wanna know what the last support ticket was? Jackson D. Staff Hello, Our billing department asked for the credit card information in order to authorise the email for the account . The email that you are contacting us now is authorised for the account 'etapizet'. Please let us know the issue that you are facing in this ticket so that we could assist you further. ------------------------------ Jackson D. Support Department, Hawk Host And Sister president found your support to also be unhelpful on her issue. She asked for help on a password reset and did not get back th right help. Again, I'm just trying to get the email on your server fixed. This is the same server my understanding that you all took down for maintenance.
  24. Brian, it says you can't receive messages.
  25. This is part of our account verification and is likely happening because you're not authorized so our team is following proper escalation procedure when we receive requests from unauthorized contacts. If you PM me the ticket ID I'll take care of it directly.
  26. Is there a number I can actually call and talk to a real person? I'm now being asked for a credit card number. Are they serious?
  27. Oh gosh, so Support decided I needed to talk to Billing? LOL
  28. Also Tony, I was added to etapizet account, though I had to use gmail email instead of yahoo by the same name. An issue I ran into is when I try to send support issue, it dosen't come up with my info. The main person on the account as I said is NOT technical so and anything coming to her she would would not know what to do with it. How can we manage this account as intended? Thanks!
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