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  3. rjst

    Kayako users

    Thanks, I'll do that.
  4. Brian

    Kayako users

    I have a few potential ways to fix this but it depends on how you're opening tickets and then replying to those tickets / communicating with our team. If you could please open a ticket from your primary email address through https://my.hawkhost.com/submitticket.php and reference this forum thread / ask for it to be assigned to my (Brian F.) ticket queue I can gather some more details from you and we'll figure something out
  5. rjst

    Kayako users

    Hi, We noticed that all hawkhost client area users map to the same kayako user, which is the main account owner. As our team is getting bigger, this is causing us some issues, because other people are never notified about support tickets they create. Is there any way to work around this ? We noticed that the "My Profile" area in kayako has an "Add email" option, but it doesn't seem to work. Are we limited to a single kayako user ?
  6. I'm going to bring this zombie thread back up to the top, with one of the more popular sites I have here at Hawkhost, I've not only noticed an increase in the amount of hack attempts on our site, but the sophistication level as well. Password brute force attempts seem more systematic, using data that they'd have to glean from elsewhere about our organization, suggesting that humans are behind this stuff now too, not just mere bots. For example users personal data has been found in password attempts, that would not have been anywhere on the site. When quizzed, targeted end users weren't involved/had no idea where bad guys would have got this data. Wordpress now has pro plugins that allow for 2 factor authentication. I'd say this is a good investment at this time.
  7. One thing to keep in mind is Linux will "allocate" memory and put it in cache to be used for programs/processes, so your control panel in the client area would show this memory as "used" when in reality it's only allocated but not actually in use by an active process. This helps performance quite a bit, however if you ever wanted to get an idea of your real/actual memory usage you'd be best to SSH into the server and use either the top -c or free -m command to get that output.
  8. Thanks all. I'm much more familiar with cPanel than WHM - I hired someone to setup/make changes to the cloud server once I moved to that. But even just now since you mentioned usage, I was able to check resources and it's already sitting at over 1GB of ram used of my 4GB total. I think it makes sense to stay as-is on the server plan!
  9. This primarily depends on your sites traffic and resource requirements that you're hosting but without getting into specifics of your account the cloud servers will give you the potential for higher performance than being on cloud shared hosting. The main reason behind that is with full root access (and therefore the ability to modify the system however you choose) you can optimize the server specific to your sites / applications. That includes MySQL / webserver optimizations, installing custom software such as nginx for caching, or any other suggestions your developer/software maintainers may suggest. Cloud servers can also scale as needed so you can upgrade with the click of a button and double/triple your resources. This all depends on the resources your sites are currently using. The cloud web hosting plans come with 1 CPU, 1GB RAM, 5Mb/s disk IO, and 7 PHP processes. If your current usage at peak times is below that then you would not see a performance difference switching platforms. If you need more resources then your site would likely slow down once you start hitting any of those limits. If you want I can take a look at your usage and give a more detailed answer based on your specific services. If you'd like that please submit a ticket through https://my.hawkhost.com/submitticket.php while referencing this thread and ask for the ticket to be added to my (Brian F.) queue. I'll login to your server and we'll see if it's possible to safely move you onto our cloud web hosting platform.
  10. SEO is very important for a website. Because of it, the ranking of the website gets increased.
  11. The Hawkhost people can probably best answer your question, but I'll take a stab at it. My understanding is the both of these services are based on "cloud infrastructure" (which I gather is some sort of distributed hardware platform with redundancy and scalability). Whatever it means, it's transparent to the user. For both services you are sharing that hardware infrastructure with other hosted sites. The cloud server is like a VPS - and perhaps gives you a bigger share of the hardware pie (so to speak). 4 GB and 2 (virtual) CPUs seems fairly hefty to me, and whether you need all that depends entirely on what your site consists of and what it does. The bandwidth number (50GB/month) strikes me as rather high: I have a couple of rather modest sites which get much less traffic than that, and which shared hosting handles with ease: Site 1: ~5000 visits/month - 200 MB/month bandwidth Site 2: ~1800 visits/month - 800 MB/month bandwidth You are talking about 70-250 times as much traffic, based on your bandwidth estimate. But ... depending what goes along with it, that may not be an issue. There is another option you have: what Hawkhost calls "Semi-dedicated Hosting". Basically, it's shared hosting with more resources (and less sharing with other sites). It costs a lot more than regular shared hosting, but it might serve your needs in terms of horsepower, combined with the convenience of shared hosting.
  12. Hello! I understand fundamentally the differences between these two services, specifically regarding root access, managing the cloud server on your own, etc. Wondering if there's any real performance difference? I signed up for the cloud server hosting before the actual "cloud web hosting" was available, but don't really need root access or WHM. In fact, I'd prefer some of the hosting features HawkHost provides like SpamExperts and backups. And the cost is better. Plain old cPanel access is just fine for me. I have the 4GB Cloud Server plan which includes 4GB of Ram and 2 CPUs. Would there be a noticeable performance difference between this and the cloud web hosting service? I use about 50GB of bandwidth per month, nothing too intensive. Thanks!
  13. On so many websites, for reasons that I cannot fathom, text is presented on a white background, using a gray - sometimes very light gray - font. The middle line above is the default (and it appears only) color on this forum, which isn't too bad, but isn't great either. I have seen many sites which use fonts akin to the top one - light gray. My question is ... WHY? ... The poor contrast with a white background is just hard to read. What's wrong with good old stands-out-from-white-background black? If anyone can enlighten me on what the merits of light-colored text on light-colored background are, I would be ever so grateful.
  14. I've been with Hawkhost for 3 1/2 years and find that almost everything is outstanding. Uptime - approaches 100% Speed - pages load quickly, and are the latest version, including right after an update. Price - as far as I'm concerned it's a real bargain Support - sometimes the Level 1 responses might as well be from bots, but problems are rarely very serious and are usually resolved in a fairly short time, even when they are bugs in software from a vendor.
  15. As small local seo provider in my country , I also manage some hawkhost hosting for 5 seo client for 3 year, they use hawkhost on shared hosting , never down and always up.
  16. Replying to Brian's points: 1) ftp needing Passive - I will write up a ticket for you (that is now done). 2) Agree - ssh fingerprint change was ok - just seemed a bit worrisome at first, then I remembered about the migration 3) Not a big deal - lots of easy ways to learn the new IP.
  17. Glad to hear the migration went off without any major issues! The new cloud environment you're in is a huge upgrade compared to the baremetal setup from before. As for your concerns: That one I do not have an answer for. Would you mind submitting a ticket while referencing this thread and ask for it to be escalated and assign to Brian (me)? I'll work with our guys from there to get an answer / more details from your side. This is completely normal and to be expected. In fact this is a good sign! In your SSH client I assume you use either your domain name or the server name dalXXX.hawkhost.com (old server) as the hostname to connect. Since both your domain and the old servers hostname are pointed to the new server IP it means you're connecting to a new machine entirely, but locally (on your computer / in your SSH client) it has the fingerprint for the old server. It prompted you when connecting because it detected this change and was warning you "Hey, someone may be trying to impersonate the server you're connecting to, are you sure this is safe?". This is known as a man-in-the-middle attack. You won't be prompted again now since you've accepted the new machines fingerprint. Completely fair point. Long and short of it this is due to how the migrations work, primarily because not every client in a shared server is on the same IP, so we're not able to send your shared IP in that template so we have to be generic. Not ideal, I completely get that, but it's the most efficient way to communicate with every client regardless of their individual setup (shared IP, dedicated IP, etc.).
  18. A week ago I got an email saying, in part, ... > Beginning Wednesday February 13th we will be starting the migration of the dal0XX.hawkhost.com server > which your account NameOfMyDomain.tld resides on to our new cloud based dal2XX.hawkhost.com system. > As a result of this migration we will be changing IP addresses on all accounts. > If you are currently using our nameservers (ns1.hawkhost.com / ns2.hawkhost.com) > * * * * you don't have to do anything * * * * and will have no downtime. The migration did happen, and went smoothly. I was not aware of any DNS-caused downtime, as was promised. However, ... I did have to take a couple of corrective measures for things that came up: FTP commands, which previously worked, stopped working. I now needed to specify Passive mode, which wasn't the case before. The change of IP address caused Putty to hiccup, saying "wrong (something or other) in cache" because that had changed. Both of these were very minor issues, but until I remembered about the server migration, I was wondering why things that had been working very nicely now were not. I am posting this just to give anyone else who might encounter these or similar problems a heads up. One other even more minor gripe: The first email said: " IP change which we will provide upon completion of the migration. " The second email said: "New IP Address: Refer to the 'Server Information' link inside cPanel" Which was not quite what I was expecting there.
  19. In my experience, in both the old and new styles, the domainname.tld (mysite.com in the example) is NOT appended. Whether residing under either /home/username/public_html or just /home/username/, the folder name is just the simple subdomain name (forum in the example), and not the fully qualified name (forum.mysite.com in the example). In other contexts (logs, ftp, and perhaps others), the fully qualified subdomain name IS used.
  20. If you navigate to subdomains in cPanel it should show you the document root of the subdomain there. It's most likely /home/username/public_html/forum.mysite.com if you created the subdomain a long time ago. Only for new subdomains/add-on domains does cPanel put them below the public_html folder.
  21. I cureently have my sub domain forum.mysite.com aand I'm going to convert my site to another forum software. I need the path to my sub domain. I thought it was /home/myuser/forum.mysite.com but it's not. Anyone know what it might be? Or how can I find it?
  22. Article about easy-peasy hacking of other hosts which allowed taking over user accounts. (Wel,l easy-peasy if you really know the nitty gritty ... but there are such people.) I'm confident Hawkhost has better practices than that, but ... I thought I'd bring those vulnerabilities to notice just in case a little pre-emptive action might be in order.
  23. Tony

    Imunify360

    Imunify360 is designed to stop malicious requests and unless the IP has been associated with malicious activity they should never see any prompt. The other cause could be you're triggering mod_security rules which can be disabled via Mod Security in cPanel. If you are really insistent on having absolutely no web application firewall protection you can open a ticket and our team can disable it just for your domain.
  24. felane

    Imunify360

    please delete this software >>> protected by Imunify360 ... it's very annoying my visitor go down, Imunify360 very bad ..... my site traffic drop
  25. I have lots of .eml Files, I have a need for moving up my entire EML Files into MBOX. But the problem here is, they are many and I have to change them in less time. So, please if you have any solution to move emails from EML to MBOX, immediately inform me.
  26. We support the ability to have random seek of MP4/H264/F4V files which would allow you to stream the video file. You could then use the video tag to actually display it. If you're looking for a software package to manage the video's you could use Wordpress or any other third party PHP application. We also offer Softaculous which has many free open source applications which I'm sure one of them may work. This would be dependent on the speed of your internet connection.
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