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  3. tgonhawk1

    Planned NYC maintenance

    That will be helpful - thank you.
  4. Brian

    Planned NYC maintenance

    Unfortunately this is not possible given the nature of this maintenance -- the network will be hard down so any requests to our NYC IPs won't be served. As a result the errors/messages shown when trying to reach the IPs will be out of our control (you'll get a timeout on ping, "can't reach this site" in browser, etc.). I agree it would be helpful but sadly it just isn't practical to setup in this case. As for notifications we will be relying on our status page at http://hawkhoststatus.com/ for that throughout the maintenance window.
  5. tgonhawk1

    Planned NYC maintenance

    Additional question: Will there be any notifications (such as an email) about the actual starting and stopping times for the outage? Thanks.
  6. tgonhawk1

    Planned NYC maintenance

    Since this is not about just my site, I am posting here, rather than via ticket, in case others are interested. I received a mail today saying there would be a service outage in New York on Monday Nov 19, lasting as long as six hours. That's ok - sometimes you just have to take servers offline to do things and there is no workaround. I was wondering if it would be possible for Hawkhost to set things up so that visitors get something informative rather than just a "Cannot connect" or "Server not responding" error message which might discourage first-time visitors from trying agin later. The idea would be that any attempt to reach the servers would redirect somewhere which would generate a response page saying "Website is down for maintenance - try again later" or words to that effect. Given that it's a relatively short outage, this isn't critical, but would be helpful if it's not a lot of work to do.
  7. Brian

    Ticket ELR-200-50286

    This issue has been resolved per a previous reply to your ticket and we've also updated explaining how to bypass the Cloudflare issues you've experienced.
  8. das1996

    Ticket ELR-200-50286

    Not sure what's going on with the email here, but getting lots of bounces. host mail1.orp.com [207.250.161.186] SMTP error from remote mail server after initial connection: 554-mail1.orp.com 554 Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means. host mail1.orp.com [207.250.161.186] SMTP error from remote mail server after initial connection: 554-mail1.orp.com 554 Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means. Specific server in use is 172.96.188.186 which appears to be a relay for nyc008.hawkhost.com .
  9. das1996

    Ticket ELR-200-50286

    Can't respond because your system is blocking me.
  10. Earlier
  11. I wrote a review for HawkHost a few weeks back, and they finally posted it on October 27th, 2018. I must have wrote it on September 15th, 2018, according to the date that accompanies the review. I didn't know for sure whether they would include the review or not, but to their good credit, they did. Because they did, here's a link to their review section for HawkHost: https://www.whoishostingthis.com/hosting-reviews/hawk-host/#reviews
  12. sar_thak

    Satisfied with your service

    you are good with your services, satisfied with your services. Thanks.
  13. Tony

    Node js application not working

    The code you pasted should be right as it's the default one if it's not working that is very strange. How our Node.js, Python and Ruby application systems work is by utilizing Phusion Passenger except it's Litespeeds own implementation of it. We're going to get a few tutorials up on deploying some common node.js apps as the guides for most applications assume you have your own server. This is obviously not the case with us but the majority of them should still work once you only do the portions that actually apply to deploying the application itself.
  14. Tony

    Mailbox format - (maildir, mdbox)

    The benefits are great when looking at what the format itself. The problem comes in when you're for example wanting to restore a backup. The way mdbox saves everything it's via index and multiple messages within a single file. The maildir format each email message is it's own file which makes it extremely easy to restore individual email messages. Under mdbox you cannot do this and you'd restore the entire inbox and say you wanted a message from 5 days ago you'd be stuck taking your entire inbox back 5 days.
  15. tgonhawk1

    Node js application not working

    Here are some off-the-wall suggestions from someone (me) not really familiar with node.js, so don't be too harsh if they are also off the deep end. 1) When preparing dynamic content via CGI, my understanding is you need two newlines after the Content-type line (if the writeHead function doesn't do that for you). I know leaving those out can generate obscure 5xx errors. 2) Naive guess: should res.end() be res.send() ? seems like a more logical thing for that to be, although it might also just be a typo in trascribing it to the forum, or I could be completely wrong about it.
  16. Brian

    Node js application not working

    Welcome to the forums! I believe you have an existing ticket open regarding this issue and I do apologize that ticket was not updated sooner. It looks like the staff member the ticket was assigned to is actually on leave for a bit, we didn't notice the ticket was overlooked, and as a result the ticket sat without a reply. That's my mistake With that said unfortunately I don't know what's causing this particular problem with your Node.js application so I don't have an answer for you here right now. Maybe someone in the community can assist otherwise I've made sure your existing (and already escalated) ticket is re-assigned so hopefully we can debug this through there.
  17. So, i'm trying to setup a nodejs app using the "setup a nodejs app" option in cpanel. But when I try to access the URL where the app is running I get a 503 service unavailable. I have attached a pic of the information used to setup the app. Also, the contents of the application startup file which is index.js is var http = require('http'); var server = http.createServer(function(req, res) { res.writeHead(200, {'Content-Type': 'text/plain'}); var message = 'It works!\n', version = 'NodeJS ' + process.versions.node + '\n', response = [message, version].join('\n'); res.end(response); }); server.listen(); This is basically the default text which hawk host adds to the startup file. This code as it is gave me a 503 service unavailable error , so I tried adding a port number to the server.listen() but I still get the same error.
  18. You're right about that and we're actively working on improving that portion of our site / signup process
  19. Thanks for making it clear. Both shared and shared cloud hosting products are available but it's confusing from the order confirmation page which one you're on as it just says shared hosting.
  20. The nyc008.hawkhost.com system is a cloud hosting server. All of our shared, cloud hosting, reseller, and semi-dedicated servers in New York City are on our cloud infrastructure.
  21. Is nyc008 a shared web host or shared cloud web host?
  22. das1996

    Mailbox format - (maildir, mdbox)

    @Brian I just received a response that this is an unsupported format at this time. I can understand that. It's worth exploring this format for the benefits noted above in the first cpanel.net link.
  23. Brian

    Mailbox format - (maildir, mdbox)

    Hi there! I see ticket ID EOA-973-63985 has been escalated to our senior tech queue as this is not a common request and will require review / approval. Our team should update you today through your ticket whether or not we're able to complete this for you. Thank you for your patience!
  24. This is in reference to ticket # EOA-973-63985 . Trying to migrate my account from another host who also uses cpanel but has email configured using mdbox format. According to: https://documentation.cpanel.net/display/68Docs/Mailbox+Conversion https://forums.cpanel.net/threads/maildir-vs-mailbox-mdbox-when-transferring-account.623223/ mailbox format can be configured on a an account bases. How do I get my account converted to use mdbox format? Thank you.
  25. Tony

    Setup email (Office 365) on Share Host

    You'll login to cPanel then go to "Email Routing" then you'll see radio buttons with a few options pick the "Remote Mail Exchanger" option. If you need further assistance you're best to open a ticket with our support team.
  26. ntson28

    Setup email (Office 365) on Share Host

    Dear Tony, Can you guide me step by step? I have not worked on CPanel until now, so I do not have any experience, Thanks for your support me.
  27. tgonhawk1

    SSH login slow on one server, fast on another

    As usual, you guys are on a problem quickly and effectively. SSH logins to the NYC server are now fast, too. Good work.
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