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  3. We do have other locations you can use if Los Angeles is not fast enough for your upload speeds. Often times users from the Asia/Pacific region host in our Hong Kong or Singapore datacenter. You can use the speedtests from our site at https://www.hawkhost.com/our-hosting-network to see which is best for you and then our support team can move your account to a new datacenter if you wish
  4. The bounce messages provided show the receiving email server denying the messages as a high risk of spam, either due to characteristics of your email matching other spam they've seen or from your email being reported as spam directly. It's also possible the bounces are due to the sending IP reputation though that's not often the case. To properly investigate this for you please submit a ticket at https://my.hawkhost.com/submitticket.php and provide us with the full headers of one of the emails you've sent that has been bounced with that error. With that information we should be able to determine why exactly it's being blocked and take the necessary steps to resolve this.
  5. If my upload large files with FTP, the speed is very very very slow , the cpanel speed is slow too . the web speed is ok . but when Website moving to hawkhost ,I must upload large files ,I am from China,I choose Las Vegas location. I have refund ,very sorry
  6. Can anyone direct me to the right direction, I am trying to reply to some clients, sometimes some of them use btinternet.com and well my emails dont get delivered, I am using the gmail allias feature and have set it up through hawk host last year and works well for majority of clients but for a few not so much, where and how can I add these records, some details would be nice. currently says Warning: cPanel is unable to verify that this server is an authoritative nameserver xxxxxxxx.com I am also using cloud fare by the way. Do I need to contact Hawk Host to get Reverse DNS Setup as well? Here is the error 'A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: xxxxxxx@btinternet.com host mx.bt.lon5.cpcloud.co.uk [65.20.0.49] SMTP error from remote mail server after end of data: 554 Message rejected on 2018/07/18 19:53:38 BST, policy (3.2.2.1) \342\200\223 Your message looks like SPAM or has been reported as SPAM please read www.bt.com/bulksender Action: failed Final-Recipient: rfc822;xxxxxxxxx@btinternet.com Status: 5.0.0 Remote-MTA: dns; mx.bt.lon5.cpcloud.co.uk Diagnostic-Code: smtp; 554 Message rejected on 2018/07/18 19:53:38 BST, policy (3.2.2.1) \342\200\223 Your message looks like SPAM or has been reported as SPAM please read www.bt.com/bulksender'
  7. That is the likely scenario for when we open a cloud infrastructure in an existing datacenter. With that being said right now New York City is our only active cloud hosting environment and I cannot say exactly when our other locations will be converted to a cloud infrastructure, though we are actively working on that for a few locations
  8. If I order Cloud Hosting but select the Dallas, TX server, will I be updated to cloud hosting when it does become available?
  9. Hello! The features, resource allocations, software, and all other aspects of the plans are exactly the same. The difference between our regular shared hosting and cloud hosting is that the cloud plans are based in a fully redundant and fault-tolerant hosting environment. You're less likely to experience downtime due to server or hardware issues since we can automatically move you to a new server if the one you're on does crash. That is a feature which we can only offer in the cloud hosting plans that is not available on our regular shared plans. Right now our cloud hosting is only available in our New York City datacenter. We're working on expanding the services to other locations soon but for now if you sign up and want to use cloud hosting you should pick New York City on the order form
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  11. From hawkhost.com , Both the content and the price are the same, only the names are different. one is shared web hosting ,one is cloud web hosting I want to know which is better, and Which backstage maintenance is simpler thanks
  12. tgonhawk1

    Hawkhost blog has no mobile theme

    Some suggestions here which might help in the short term: Try switching to landscape view and zooming to enlarge the text. The wider view will allow for longer lines, and while there will be fewer of them, it strikes me as being more readable that way. Another point is that the blog gets updated fairly rarely, so you might want to use the mobile just to see if there is anything new, and then return to read it from a device with a larger screen.
  13. https://blog.hawkhost.com/ This blog has no mobile theme, when visit it with mobile,the text is too small
  14. tgonhawk1

    error ERR_TOO_MANY_REDIRECTS

    I am guessing here, but this sounds like a redirection loop; that is. there is a redirect which eventually comes back to itself. The obvious place to look is all your .htaccess files. If the problem is not immediately obvious, then remove rewrite or redirect directives until the problem goes away, and then you will know what needs to be corrected. Alternatively, remove all of them, and then add them back in until the problem appears. To make this go quickly, start with half of them. Then you will narrow it down to which half. Divide that group into two smaller groups and repeat the process until you find the bad one(s). I observe that http://(the site) redirects to https://(the site), which might provide a good starting place to look. The redirect loop might also occur on some other page than the home page. Here's a site that provides some specific tips on what to do: https://kinsta.com/blog/err_too_many_redirects/ A google search on ERR_TOO_MANY_REDIRECTS will reveal other sites with helpful information.
  15. Brian

    error ERR_TOO_MANY_REDIRECTS

    Hi! Your site https://aocuoibienhoa.info/ is loading from here and two other networks I've tested, as a result unfortunately I'm unable to replicate the redirect error you're seeing. If this issue is still happening on your side please submit a ticket at https://my.hawkhost.com/submitticket.php so our helpdesk team can investigate further. Thank you!
  16. Brian

    Responsive Design Test

    Hello! I wasn't sure if you were referring to responsive web design or actual speed / performance so here's one for each: Make sure your site is mobile friendly and see a screenshot: https://search.google.com/test/mobile-friendly Test your sites speed / response time from various locations and receive a detailed report on what to improve: https://tools.pingdom.com There are definitely other tools out there for this but I'd start with those. Good luck!
  17. Maqsood Rahman

    Responsive Design Test

    Hello Everyone, Is there any tools or site to test my website responsive or not? If there is anything out there where I can test my website responsive or then please give me the information? Hope I will get a better solution out here. Thanks All.
  18. tgonhawk1

    Is anyone using Squirrel Mail? (it may be going away)

    Once again, thanks for an informative reply. That's too bad - I just like the interface much better than the others (ability to have larger more readable fonts, more control over display view, and just the overall simplicity of it). But if it's not going to work, it's not going to work, and I guess I'll just have to adapt.
  19. The tricky part about this is the software itself is not being maintained by anyone. The last update to it was May 30th, 2013 which is now 5 years ago. In cPanel v70 there was three updates alone to make SquirrelMail remain functioning. These includes security fixes and interface fixes a few of which we reported to cPanel and I have no doubt we weren't alone in reporting the issues. I can only imagine this will get worse as end of this year PHP 5.6 hits EOL and the supported PHP version is going to be 7.1. That would mean SquirrelMail should be compatible with PHP 7.1. This would have a significant cost associated with it I suspect as it would require significant changes to the code to maintain compatibility. If cPanel is reaching a point of being unable to justify support for it then it's really unlikely we could as I'd suspect it would require significant development time to maintain.
  20. The advantage of our cloud hosting is our ability to scale resources (CPU, memory, disk space) and handle failures much better. For CPU/memory/disk space it be less than 5 minute outage for us to make more resources available to the server. For hardware failures it would be up to a 5 minute outage as well as the server would come back on another one of our available hardware nodes. For actual performance it would have a minimal impact at best as the big change is simply for our ability to add more resources easily if necessary. All our web hosting servers are powered by SSD's capable of up to 500,000+ random IOPS combined and our cloud platform can deliver that same performance to a single server from our internal benchmarking. The other underlying hardware we all comparable between our regular web hosting accounts and our cloud hosting accounts. We run E5-2600v4 series in our cloud right nowand our regular web hosting servers are typically E5-2600v2/v3/v4 at this point. The performance impact between generations on a per core performance is only in the 5-15% difference which for a single web site probably isn't even measurable.
  21. tgonhawk1

    Is anyone using Squirrel Mail? (it may be going away)

    1) "see how many users request it" - That number will be much smaller than the number who use it and might prefer that it be maintained. The old concept of the "silent majority" is definitely prevalent in online communities. It's a tradeoff between how much work is involved and the amount of use. I would say that if some minimal subset of users are using it, and I presume you can measure that somehow, since you say "most use Roundcube" - and it's not a huge effort, it would be worth doing. Let me say that a little more simply: If it's not too much work, it would be worth it to keep even a relatively small user base happy. 2) "you can install it yourself" Well that's good news, if it does disappear as a standard option, I would definitely look into doing that. Thanks for the reply.
  22. tekiegreg

    Is anyone using Squirrel Mail? (it may be going away)

    I've always used Squirrelmail as well, IMO it was the simplest one. No worries if that's how it is then, off to RoundCube I go then.
  23. We'll likely wait until it's deprecated and see how many users request it. It's possible we'll support it ourselves using the custom webmail option however on the outset it seems unlikely -- most users usually use Roundcube at this point in time. It's worth noting you can always install SquirrelMail yourself and it'll work perfectly -- it should be in Softaculous as well :).
  24. tekiegreg

    How is Cloud Hosting different from a VPS?

    Out of curiousity has Hawkhost yet done any benchmarking and seen how Cloud Websites stack up compared to VPS Websites on their end performance/load time wise? Say drop a empty Wordpress Website on each and ran anyone's favorite benchmarking software on both platforms? Curious if so and what the results are.
  25. I happened across a cPanel blog post, https://blog.cpanel.com/the-death-of-squirrelmail/ which describes the plans by cPanel to deprecate and eventually remove Squirrel Mail as a choice for webmail. Since I use Squirrel mail in preference to the other two for a number of reasons, I am dismayed at this prospect. Squirrel mail seems to offer more ways to format your mail folders, display email addresses, adjust columns, and has a very handy "Purge" button for emptying the Trash with a single click, to name a few things. Also, the others don't seem to offer any choice of fonts, and the ones they use are small and difficult to read. In the cPanel post, it says: " You can continue to use SquirrelMail after version 78 because cPanel & WHM supports custom webmail applications. Follow our documentation on Integrating Custom Webmail Applications, " I wasn't sure what section of this Forum to put this, but here is a question/suggestion: I suggest that Hawkhost look into and consider continuing to offer Squirrel Mail as a choice. While I have no idea of how many of your clients use it, or how many look at the forum, maybe if there are a few concurring opinions, you will consider it. I hope so.
  26. tgonhawk1

    Redirect new subdomain to another server

    I found a very simple answer to my question: In cPanel, I simply added an "A" record to my DNS zone file (I think that's the right terminology) associating newsubdomain.mydomain.com with the desired IP address. I did not have create a whole (real) subdomain to do that.
  27. What I have: A domain registered with some registrar, let's call it "R". A domain hosted by Hawkhost (shared hosting), let's call it mydomain.com The nameservers are ns1.hawkhost.com and ns2.hawkhost.com I have a VPS hosted elsewhere which performs some related functions to this domain but isn't a website per se. What I want to do: Create a new subdomain for this domain, let's call it alternative.mydomain.com Connect that subdomain name to the IP of the VPS. The main question is: How do I do that? I looked at the functions on my registrar's site, and there was something about "subdomain redirection", but it said I need to use *their* nameservers instead of hawkhosts. I'd rather not do that, in case, as happened recently with my hosting being moved from DC to NY, the IP changed with it, and hawkhost took care of that, resulting in no downtime. I can add the subdomain in cpanel, but that's not really what I want since it would hosted elsewhere, but maybe there is some fancy DNS editing I can do on top of it to make it work. Any suggestions? (If not, where should I ask about this?)
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