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  1. Yesterday
  2. ntson28

    Setup email (Office 365) on Share Host

    Dear Tony, Can you guide me step by step? I have not worked on CPanel until now, so I do not have any experience, Thanks for your support me.
  3. tgonhawk1

    SSH login slow on one server, fast on another

    As usual, you guys are on a problem quickly and effectively. SSH logins to the NYC server are now fast, too. Good work.
  4. Last week
  5. Cody R.

    SSH login slow on one server, fast on another

    The issue is due to us running CloudLinux EL7 in NY (and all newer servers). There is a known bug / issue causing these delays which stem from systemd: https://github.com/systemd/systemd/issues/1961 We've pushed a fix to this so it shouldn't be happening any longer or in the future. Let us know if you're still experiencing issues.
  6. I have two different shared services with Hawkhost: 1) Primary on nyc004 2) Basic (old style) on dal010 When I do an ssh login (using Putty program from my PC), both of them ask for the password without any delay, but after I enter the password there is a significant difference: With #2 the prompt appears essentially instantly, in less than 1 second. With #1, the login is consistently slow. I just tried it a couple of times, the first time took about 10 seconds, the second one nearly 30 seconds. After the login, performance on both is comparable, with commands always executing quickly. Since this not really a problem that *needs* to be resolved, rather than opening a ticket, I am posting here just to bring it to Hawkhost's attention, and also so that other users might see it and share any similar experiences (on either the fast or slow side of the question).
  7. Hello, One is a PHP packaged by cPanel where you have absolutely no control over extensions. The alt-php ones you have control over the extensions so you can use select php version look at say PHP 7.1 and set specific extensions for it and save it. Any site that uses alt-php 7.1 would get those extensions and this is a new feature as of a few days ago. That being said our team discovered a bug where if you have too many extensions loaded it will throw a 503 error. We've implemented a fix for this already and it's propagating to all servers. In the next 24 hours roughly all servers alt-php should work as well from the multi php manager page.
  8. Hey all - quick question about PHP Versions. I'm wanting to upgrade my Wordpress PHP version to the latest - but not sure what the difference is between 'PHP 7.2 (alt-php72)' vs 'PHP 7.2 (ea-php72)'?I changed the PHP version to PHP 7.2 (alt-php72) as a test, and I got a 501 error, then changed it to PHP 7.2 (ea-php72) and it's working fine. Assuming that the PHP 7.2 (ea-php72) is the version I should be using, right?
  9. Earlier
  10. HOP Digital

    wp_mail() and PHP mail()

    That's exactly what I needed to do to fix the issue. Thanks.
  11. Tony

    wp_mail() and PHP mail()

    We support the mail() function meaning wp_mail() would work so that is not the issue. What sounds like your issue is your email routing in your cPanel is setup incorrectly. If you're hosting your email externally you need to login to cPanel got to email routing then let it know that you're using a remote exchanger. After that it will send the mail out from the server opposed to trying to locally deliver which is the default setting.
  12. HOP Digital

    wp_mail() and PHP mail()

    I can't figure out why all 3 of my forms (created with Contact Form 7 ) on my Word Press site (example.com) is not sending form submissions to an email hosted by GoDaddy (info@example.com). I double checked the form is configured correct. It is. So could the problem be a hosting issue? Could it be that Hawkhost does not support wp_mail() and the standard PHP mail() ? Would I be forced to set up using SMTP? Any help would be great!
  13. Tony

    Setup email (Office 365) on Share Host

    The way our systems work is they assume unless specified otherwise email is hosted locally. This is for optimization reasons to avoid sending mail out only for it to come right back to the server as it would lead to slower email delivery rates on the server. You can modify this on your account by logging into cPanel then going to "Email Routing" and setting your domain to "Remote Mail Exchanger". After this it'll send the email out and it should arrive to the Office 365 systems.
  14. Hello, This is my first time using the Hawk Host Shared Host. Previously I used the service of GoDaddy. I'm receive email notifications from WordPress installed on the GoDaddy host. But since I use Hawk Host's service, I do not receive any emails under my domain anymore, which I previously received at GoDaddy. I have bought Office 365 to use, I tried to install it but it does not work. I managed DNS on Cloudflare, and I followed the instructions from the Microsoft support team but it still does not work. I want the support team or someone to instruct me to set up an email on the Shared Host so that I can receive regular email as a previous service from Godaddy. Sorry for my English, it doesn't good. In a nutshell, I would like to install Office 365 domain email to Hawk Host (Shared Host) service, how do I do it. I'm currently managing DNS through Cloudflare. Thanks, and have a nice day.
  15. There are stable memcached and redis packages for PHP 7.2 so both are optional extensions under the select php version option in our cPanel.
  16. Oleksandr K.

    Enable Object Cache in WordPress with Redis

    any updates for php7_2 ? Memcache support for php 7.2: https://pecl.php.net/package/memcached/3.0.4 https://github.com/php-memcached-dev/php-memcached Redis: https://pecl.php.net/package/redis/4.0.2/windows https://github.com/phpredis/phpredis
  17. Brian

    Speed up Website with Hosting

    https://www.cloudflare.com/plans/ has a good breakdown of features by plan. Inside your Cloudflare account it also shows which features are only available on paid plans. There is no reason to upgrade to a paid plan unless you need one of the missing features, performance / caching / protection are all going to be the same otherwise.
  18. seratuzatu

    Speed up Website with Hosting

    I thought I was in wrong direction. Thanks for your quote... I usually use the free account on cloudflare. Does the paid version on cloudflare do much?
  19. This sounds like your local network IP may be blocked by our firewall. Alternatively if the site in question was just recently moved to our servers it may be due to your local cache resolving to the old IP. If you submit a ticket through https://my.hawkhost.com/submitticket.php our helpdesk team should be able to pin down the cause and get this working for you :)
  20. I have a strange issue that email accounts on my hosted site can not retrieve email from the server when on my WIFI network. However if they switch their device to the cellular network they can access email every time. I would rather them use WiFi. Any ideas?
  21. Brian

    Speed up Website with Hosting

    This is another good suggestion! Cloudflare can definitely help speed up your site outside of improvements to your applications / files directly.
  22. seratuzatu

    Speed up Website with Hosting

    I usually use cloudfare
  23. Brian

    Cpanel Resource Statistics Delay

    The statistics shown in cPanel for resource usage are not real time so there will be a delay between what's shown in cPanel compared to your actual usage. The best way to see your accounts real time usage is to login via SSH and use the top command to show your running processes, CPU / RAM usage, etc.
  24. I have a question that I could never seem to get answered by tech support regarding resource use. In the case of a resource limit being exceeded, can I use the Cpanel statistics as a real time measure while diagnosing the offending files? Or is there some type of reset of the account that needs to be performed by support?
  25. Tony

    Speed up Website with Hosting

    A lot of this depends on your application you're operating. If it's PHP hen you'd want to see if yours support PHP 7.0/7.1 or 7.2 as it can provide significant speed improvements over PHP 5.6. We provide up to PHP 7.2 right now straight through cPanel: https://blog.hawkhost.com/2018/01/04/php-7-2-now-available-on-all-hosting-plans/ | If you're using Wordpress you'd want to consider a caching plugin. The one we recommend is the Litespeed page caching as it's leverages the capability of the web server: https://blog.hawkhost.com/2015/07/22/super-charge-wordpress-with-litespeed-cache/ For other applications you'd want to look at the plugins you're using any themes. Then along with that just any recommendations the specific application suggests such as using Redis/Memcached (make sure you actually configure it) or their own built in caching.
  26. How do I increase the speed of the website from hosting itself???? sometimes there is a long process of loading the website. if anyone knows you can share here.
  27. Unfortunately using those nameservers on a cloud server is not possible. The nameservers need to be registered to a domain name which you own or control.
  28. Is it ok, if we use these? ns1.hawkhost.com ns2.hawkhost.com
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