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  6. Hi! If you're having issues accessing your account please try using our reset at -- if this doesn't work for you please email [email protected] and our team will work with you to verify account ownership and recover account access. Thank you!
  7. i have pay for buy shared hosting, but after i pay . websit singout and i cant login to my account. [email protected] please help me
  8. Hi! You can find details about our affiliate program, including how to enroll, through our site at Please let us know if you have any further questions on that
  9. Hello! Please let me know how the website is accepted to join the affiliate program of hawkhost
  10. Hello and welcome to the forums! Our shared hosting ( is when you get access to a cPanel (our web based hosting control panel) account and it allows you to easily upload your custom site or use our 1 click installer to use WordPress, Magento, Joomla or other common software suites. The server is fully managed by our team and all you're responsible for is your own sites/emails/scripts/software. Our cloud compute plans ( would be your own private server environment and you'd be responsible for the management/configuration of the entire server. We recommend shared hosting for most users but you can always upgrade to a compute in the future if your needs change! Cloudflare or any other CDN can definitely help reduce latency and improve performance for visitors who are physically further away from where your site is hosted with us (you can choose your hosting location during signup). Cloudflare and other CDNs will offer you the ability to cache your static content (images, text, etc.) so it's served from the Cloudflare servers which are closer to your visitors instead of waiting for all the content to come directly from your account with us. Django is supported on all of our hosting plans. If you have any follow up questions let us know or feel free to email [email protected] directly for any other questions you have about our services. Thank you!
  11. Hi, What is the different between Shared Hosting & Cloud Hosting? If I want the web to be accessible quite fast from other side of the world, do I have to use a service something like CloudFlare? Do you support django? Thank you
  12. Any FTP program you use will just upload or download the files, so your choice of local editor (in this case Visual Studio) would not have any impact on that functionality. Web based language files/scripts (HTML, PHP, etc.) you develop locally in Visual Studio will run fine on our servers.
  13. Sorry for the (very!) delayed reply to this, I managed to overlook this thread! Both new and existing customers undergo the same fraud checks for all orders. When placing your new order there is an option to add order notes on the final step of the checkout. If you are worried about the fraud check I would recommend adding notes in that section about this so if your new order is flagged our team can review your ticket history first to see the previous fraud check discussions. Thank you!
  14. Hello! For assistance with this issue please open a ticket through so our team is able to pull up your full account details and investigate & fix this as it relates to your services. Thank you!
  15. I want install PM2 npm install pm2 -g How to solve this ?
  16. Is it possible to use visual studio code with FileZilla?
  17. Thanks Brian. I have opened a ticket regarding the issue
  18. I am an existing customer wish to buy new domain Will I go through same activation pain?
  19. The directory index listing is showing when visiting your site as there is no index.* (php, html, htm, etc.) file in the public_html directory of your account. Based on your screenshot you've created a "HawkHost" directory where you've uploaded your files however that directory is not publicly accessible through as it's outside the public_html directory. To solve this you would need to either re-upload the same files to your public_html directory or move the files (can be done through FTP or cPanels File Manager) from the current directory to public_html. At this point I would recommend using our helpdesk for support as you will receive faster and more detailed replies. It also is not recommended to continue using public forums while posting screenshots of potentially private information / account directories. Contacting our helpdesk can be done by emailing [email protected] or opening a ticket through
  20. When I enter my url: I get an index page. Please find attached screenshots of the main pagew and my CP File Manager. Can you help me out please?
  21. Yes I figured that out thanks
  22. Brian

    CMS setup!

    If you're looking to remotely connect to a database hosted on your account with us instructions can be found here: -- this would also require opening a support ticket so we can whitelist your remote IP(s) for MySQL.
  23. You can upload files to your account using FTP ( or by using the File Manager interface in cPanel. We recommend using FTP though as it handles larger uploads better compared to the web based uploader through cPanel. You can also use Softaculous in cPanel to complete a WordPress installation ( so you would not need to do a local install then upload to the server. Of course that's perfectly fine if you prefer to develop/sandbox locally. Also it's worth noting while we do monitor our forums for support you will receive faster and more details replies by emailing [email protected] or opening a ticket through -- thank you
  24. Databases can be created through cPanel using the MySQL Databases interface. Once the database is added through that cPanel interface it will automatically be added to phpMyAdmin for further administration of the database.
  25. How do I create a phpMyAdmin database inside the hosting panel and upload my website files from the Wordpress download?
  26. I have installed WordPress and I have created a small members only website on my laptop. See screenshots of my login and home pages. How do I upload the website to WordPress? Any guidance would be greatly appreciated!
  27. Can anyone advvize me on setting up a CMS on my laptop with access to my hawkhost account?
  28. When adding the MX Record in Cloudflare the fields you need to fill out can be completed as such: Name: mail ( Mailserver: The Hawk Host server name from your client area ( TTL: 3600 Priority: 0 Also while we do keep these public forums available support, our helpdesk ( is staffed 24/7 and will be able to provide you much faster (and account specific) replies. If you haven't already it may be worth opening a ticket at this point for any further questions
  29. I found the server name, and I changed that on Hawkhost, but it looks like I need to put in more information that I don't understand at Cloudflare to make this work. I logged in there and got this window. Can you tell me what I should put in these fields? I can't add the screenshot. I keep getting an error message (200) It asks for [email protected] root - Mailserver - TTL - Priority (which I know is 0)
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