Brian

Firmware is being upgraded at this time, machine will be back online in approximately 15 minutes from now.

This maintenance was pushed back, and will be commencing here shortly. We still expect no more then 15 minutes down time. Date: 02/06/2009 Start time (EST): 5:00am End time (EST): 7:00am Duration: 2 hours Estimated Down Time: 15 minutes

I think the shame from the mistake was punishment enough

Saturn is in fact located in Dallas, we don't host any servers in Chicago.

The array has been rebuilt and the systems back to it's original working state at this time.

Drive has been replaced, and is currently rebuilding. We expect it to take up to one hour, without any sincere impact on performance. Should you have issues we're available via support ticket for questions. We'll update this thread once it's completed.