Brian

That picture is horrifying. What is it?

I'll yell at Cody now. He upgraded our forums and never moved back the users avatar directory. Should be fixed tonight / tomorrow

You would be restricted from uploading anything new to the site until you freed up some disk space. You are able to upgrade the account at any time though if you find yourself in need of more disk space.

The cgiemail script is available through cPanel on our servers This shouldn't be a problem -- we'd just ask for the list and verify they're legitimate mail servers and we can add them to the whitelist for you.

What the space limit means is the total space used on your account (emails, scripts, databases, files) cannot exceed what the package includes. In the case of the basic plan its 3000MB or 3GB

Array rebuild has been completed and the system is back at 100% health.

Machine is back online and all sites will begin loading again here shortly.

fsck on /home partition completed successfully, we're now running fsck on the /var partition which is at 50%. We will be doing /usr after /var completes.

fsck is at 90% on the /home partition right now.

fsck is now at 70% on the /home partition

Confirmed to be failing disk. The raid did not respond correctly and caused file system issues. We'll be swapping the drive as soon as we can.

Currently at 50% on the fsck of the /home partition.

We are now investigating a possible failed drive as the array is showing degraded.

fsck is at 25% on the /home partition. We anticipate having to run fsck on multiple partitions once /home is completed.

System is currently in rescue mode and we are running fsck on the effected partitions.

Skyline crashed and we were forced to reboot it as a of 11:40PM CST today. More information forthcoming as we have it.

Thanks for choosing us! -- if there's anything else we can help with please let us know, we're happy to help.

We do not have that installed on our servers right now. If you bought a VPS you'd be able to install it on there though. As for the network, you can get information for each location here along with speedtests: http://www.hawkhost.com/network The major difference between the three is just physical locations. People from Asia tend to get best speeds into Seattle, Europe is best into Washington DC, and Dallas is a solid location for North / Central / South America.

Hiya Chad, Give this a shot: 1) Login to cPanel 2) Type 'Remote' into the top left finder, this will bring up the Remote MySQL interface 3) Add the IP address you're attempting to connect from 4) Give it a shot! You can also consult this, basically has the same instructions: https://support.hawkhost.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=144 This should do the trick for you, as it sounds like you've covered everything else

There is no charge to restore files. All you need to do is login to your control panel and look for the R1Soft interface and it'll walk you through restoring the files. Contact our support team if you need assistance

Thanks for being an early supporter! We really hope to make this a useful venture and it takes everyones support to do that. Get your friends to join

You may be able to find a changelog to see what was updated, but generally speaking core functionality won't change in minor revisions like that so it should all be the same. If there are version specific bugs you'll be able to tell from some Googling / investigating based on any errors in your application.

We're always looking for ways to be in touch and stay in tune with our users, so we've decided to hop on the social media wave and start a Facebook page up. You can find our official page here: http://www.facebook.com/hawkhost For now we'll be using it as a means to post various updates about the company, but in time I'm sure we'll expand it for specials, sales, and other exciting events. Come be our friends!

You can upgrade the version of rails through the RubyGems installer in cPanel (type 'RubyGems' in the top left finder once you login). I assume you're looking to upgrade to version 3.0, which right now is not compatible with mongrel which is used to server ruby.

Is their account cPanel based? If so you can just provide us with a backup and we can restore it to your account.