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Brian last won the day on April 23 2018

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About Brian

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    Operations Manager

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    Buffalo NY

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  1. This is part of our account verification and is likely happening because you're not authorized so our team is following proper escalation procedure when we receive requests from unauthorized contacts. If you PM me the ticket ID I'll take care of it directly.
  2. I'm assuming this is a .uk / domain, in which case our IPS tag would be: NETEARTHONE If you run into any other issues I'd suggest opening a ticket through so we can discuss some details that we may not want to disclose publicly. Cheers!
  3. Brian

    Live Chat

    Per ticket ID PGI-840-86144 with our helpdesk this was likely due to our NYC maintenance. If you're still facing issues please follow up through our helpdesk and our team will be happy to get you sorted out. Thank you!
  4. Brian

    Planned NYC maintenance

    Unfortunately this is not possible given the nature of this maintenance -- the network will be hard down so any requests to our NYC IPs won't be served. As a result the errors/messages shown when trying to reach the IPs will be out of our control (you'll get a timeout on ping, "can't reach this site" in browser, etc.). I agree it would be helpful but sadly it just isn't practical to setup in this case. As for notifications we will be relying on our status page at for that throughout the maintenance window.
  5. Brian

    Ticket ELR-200-50286

    This issue has been resolved per a previous reply to your ticket and we've also updated explaining how to bypass the Cloudflare issues you've experienced.
  6. Brian

    Node js application not working

    Welcome to the forums! I believe you have an existing ticket open regarding this issue and I do apologize that ticket was not updated sooner. It looks like the staff member the ticket was assigned to is actually on leave for a bit, we didn't notice the ticket was overlooked, and as a result the ticket sat without a reply. That's my mistake With that said unfortunately I don't know what's causing this particular problem with your Node.js application so I don't have an answer for you here right now. Maybe someone in the community can assist otherwise I've made sure your existing (and already escalated) ticket is re-assigned so hopefully we can debug this through there.
  7. You're right about that and we're actively working on improving that portion of our site / signup process
  8. The system is a cloud hosting server. All of our shared, cloud hosting, reseller, and semi-dedicated servers in New York City are on our cloud infrastructure.
  9. Brian

    Mailbox format - (maildir, mdbox)

    Hi there! I see ticket ID EOA-973-63985 has been escalated to our senior tech queue as this is not a common request and will require review / approval. Our team should update you today through your ticket whether or not we're able to complete this for you. Thank you for your patience!
  10. Brian

    Speed up Website with Hosting has a good breakdown of features by plan. Inside your Cloudflare account it also shows which features are only available on paid plans. There is no reason to upgrade to a paid plan unless you need one of the missing features, performance / caching / protection are all going to be the same otherwise.
  11. This sounds like your local network IP may be blocked by our firewall. Alternatively if the site in question was just recently moved to our servers it may be due to your local cache resolving to the old IP. If you submit a ticket through our helpdesk team should be able to pin down the cause and get this working for you :)
  12. Brian

    Speed up Website with Hosting

    This is another good suggestion! Cloudflare can definitely help speed up your site outside of improvements to your applications / files directly.
  13. Brian

    Cpanel Resource Statistics Delay

    The statistics shown in cPanel for resource usage are not real time so there will be a delay between what's shown in cPanel compared to your actual usage. The best way to see your accounts real time usage is to login via SSH and use the top command to show your running processes, CPU / RAM usage, etc.
  14. Unfortunately using those nameservers on a cloud server is not possible. The nameservers need to be registered to a domain name which you own or control.
  15. Those fields are for your nameservers, so if your domain name was and you wanted to use ns1/ on the cloud you'd fill out of those fields as: NS1 Prefix: NS2 Prefix: These can always be changed in the future