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Brian last won the day on April 23

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About Brian

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    Operations Manager

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    Buffalo NY

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  1. We do have other locations you can use if Los Angeles is not fast enough for your upload speeds. Often times users from the Asia/Pacific region host in our Hong Kong or Singapore datacenter. You can use the speedtests from our site at to see which is best for you and then our support team can move your account to a new datacenter if you wish
  2. The bounce messages provided show the receiving email server denying the messages as a high risk of spam, either due to characteristics of your email matching other spam they've seen or from your email being reported as spam directly. It's also possible the bounces are due to the sending IP reputation though that's not often the case. To properly investigate this for you please submit a ticket at and provide us with the full headers of one of the emails you've sent that has been bounced with that error. With that information we should be able to determine why exactly it's being blocked and take the necessary steps to resolve this.
  3. That is the likely scenario for when we open a cloud infrastructure in an existing datacenter. With that being said right now New York City is our only active cloud hosting environment and I cannot say exactly when our other locations will be converted to a cloud infrastructure, though we are actively working on that for a few locations
  4. Hello! The features, resource allocations, software, and all other aspects of the plans are exactly the same. The difference between our regular shared hosting and cloud hosting is that the cloud plans are based in a fully redundant and fault-tolerant hosting environment. You're less likely to experience downtime due to server or hardware issues since we can automatically move you to a new server if the one you're on does crash. That is a feature which we can only offer in the cloud hosting plans that is not available on our regular shared plans. Right now our cloud hosting is only available in our New York City datacenter. We're working on expanding the services to other locations soon but for now if you sign up and want to use cloud hosting you should pick New York City on the order form
  5. Brian


    Hi! Your site is loading from here and two other networks I've tested, as a result unfortunately I'm unable to replicate the redirect error you're seeing. If this issue is still happening on your side please submit a ticket at so our helpdesk team can investigate further. Thank you!
  6. Brian

    Responsive Design Test

    Hello! I wasn't sure if you were referring to responsive web design or actual speed / performance so here's one for each: Make sure your site is mobile friendly and see a screenshot: Test your sites speed / response time from various locations and receive a detailed report on what to improve: There are definitely other tools out there for this but I'd start with those. Good luck!
  7. Hi! Your site would need an index file to display your content, otherwise it will display our default splash page (index.hawkhost) as a placeholder. If you need help uploading your files or modifying your account you'll want to open a ticket with our helpdesk team. That can be done through
  8. Brian

    Account Disabled

    Hello! If your account was disabled for sending spam then an abuse ticket would have been opened on your account. Please review and reply to that ticket through so our abuse team can work with you to enable the account and resolve this issue. Thanks!
  9. Brian


    Hi! Unfortunately at the moment our cloud plans are only available in New York City. Our VPS plans ( are similar to cloud hosting and still offer root access, and those services are available in Singapore and Los Angeles which may be faster from your region. We have speedtests on our site at if you wanted to see which is best for you
  10. Glad to hear this is resolved! This is a known issue with phpMyAdmin where newly created databases do not show up for 20-30 minutes and you would need to logout / login again for them to appear. Sorry for the troubles!
  11. Brian

    Semi-Dedicated Amsterdam

    Hello! This is definitely something we've discussed but unfortunately the demand for semi-dedicated plans in Amsterdam hasn't justified expanding the services to that location. We do offer VPS hosting in Amsterdam if you needed more resources than shared hosting offers.
  12. Brian

    Physical location move

    Hi! There is no cost for this type of move, our support team can handle this for you and we'll move your entire account (files, databases, emails, etc.). All you'd need to do is submit a support ticket with this request and usually we'd have it completed within two hours!
  13. Brian

    Moving From Siteground To HawkHost?

    We offer free migration services with all hosting plans and orders. It looks like SiteGround uses cPanel like we do so we'll be able to do a full migration (sites, files, databases, emails, etc.).
  14. Brian

    Moving From Siteground To HawkHost?

    The coupon you received from the site would be expired at this point however if you contact our sales team prior to signing up we can provide you with an active 30% recurring coupon code to use on the new order.
  15. Brian

    Moving From Siteground To HawkHost?

    Absolutely! Our team can assist with the upgrade and with moving all your sites/files from the shared plan to the semi-dedicated plan should you choose to upgrade and you'll continue to receive the 30% recurring discount once you're on the new plan