Brian

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Brian last won the day on July 10

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About Brian

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    Operations Manager

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    http://www.hawkhost.com

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    Buffalo NY

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  1. For VPS / cloud server clients we are in the process of researching other control panels, both paid and free options. Admittedly cPanel is the market leader in terms of usability/features/reliability but at a point it's hard to justify the costs if you only need basic functionality which some of the other panels out there can provide.
  2. We posted this yesterday which you may find worth the read: https://blog.hawkhost.com/2019/07/05/announced-cpanel-price-increase/ Long and short of it is right now we have no plans on raising pricing on shared/semi-dedicated hosting plans. Reseller packages unfortunately are likely to see price changes based on the new cPanel license structure and them billing per cPanel account but when that is finalized we'll post another update. Then lastly VPS / cloud server customers will be seeing an increase in the price of their cPanel licenses simply as a pass-through cost from cPanel. This is all still very new to us as well so we're not rushing into any decisions.
  3. All abuse issues need to be handled through our helpdesk, you can submit a ticket with details of your report through our site at: https://www.hawkhost.com/Contact Phishing is a common tactic and once we're notified of the activity and our team verifies the complaints we'll act accordingly.
  4. We just received this news today as well so we're still in the early stages of figuring out how exactly these changes impact us. I don't want to speculate on what changes, if any, this may have to our hosting prices. cPanel does not own either of those companies. That said they do have partnerships / integrations to make it easier to manage licenses under one roof through cPanel.
  5. This is not software I'm familiar with offhand so unfortunately I don't have any personal suggestions on installation / debugging. If you open a ticket through your client area at https://my.hawkhost.com/submitticket.php with the error(s) you're seeing our team can attempt to assist.
  6. Hello! It appears this website is currently suspended which is why it's inaccessible. We do not want to publicly disclose the suspension reason so if you could please contact our billing department through https://my.hawkhost.com/submitticket.php we can help you out
  7. Unfortunately these logs are not readable by shared users as like you mentioned it does require root access. If you're concerned about logins / unusual activity to your email address(es) our team can provide you the last login entries we have for the address(es) in question via support ticket.
  8. Once approved domain transfers take 5 days to complete per ICANN regulations. If a transfer is pending for longer than that it means there is likely a pending formality preventing the transfer. If this is still an active issue please submit a ticket (http://my.hawkhost.com/submitticket.php) so our team can pull up your account and investigate.
  9. Hello! This depends on how you're connecting to MySQL. If you're doing local connections from a script hosted on the server then the hostname would be "localhost" If instead you're connecting remotely then you would use the server hostname or primary IP. Our team would need to whitelist the IP(s) you're connecting from before it will work, and that can be handled via ticket (http://my.hawkhost.com/submitticket.php)
  10. Thanks for your order! Account activations are not instant as they need to pass our fraud check first. It looks like your service was enabled so you should have received your "New Account Information" email containing your account login information.
  11. Sorry for the trouble! This can happen occasionally if the connection between our client area and your hosting server times out. The quickest way around this is to login to cPanel directly and add your domains through there instead of using the client area integration. If you continue to experience issues please contact our helpdesk through https://my.hawkhost.com/submitticket.php so they can investigate further. Thank you!
  12. This would be a violation of our affiliate TOS (https://www.hawkhost.com/Legal/affiliate-tos) so any commissions earned by referring yourself would be considered invalid and you would not receive credit for those orders.
  13. Thanks for signing up with us! Account approval is not instant so there may be a delay up to 20 minutes after payment before your order is setup. If the account still isn't setup at that point it likely did not pass our fraud check and a ticket would have been opened on your account by our billing team. If you can please let me know your order or invoice # I can check the status of your order, feel free to PM me those details. Thanks!
  14. Hello! Dedicated IPs can be requested through a ticket with our sales team, you can open the ticket directly through your client area at https://my.hawkhost.com/submitticket.php We do require valid justification before we'll assign a dedicated IP so in your ticket please provide as much detail as possible explaining why your site requires the dedicated IP.
  15. Good morning! I'm sorry for the troubles you've faced. Based on the most recent update to ticket ID RCI-177-19253 you were able to resolve the issue. However if you continue to experience problems please let us know through the helpdesk. Thank you!