Brian

I've just updated your existing ticket ID PPA-53664-299 regarding this issue, though from our tests we're unable to replicate a problem. Please follow up in your ticket as that'll be the best venue for us to debug further

I would suggest opening a ticket on our helpdesk at https://my.hawkhost.com/submitticket.php or by emailing [email protected] -- in your ticket you can provide more specific details including the domains you're referring to, and with that information & being able to pull up your account details our team can advise on the best way to achieve what you're looking to do.

In addition to whitelisting the IP through cPanel as you've done, our support team will also need to whitelist the remote IP(s) you're using to connect through the server's firewall. Please refer to https://my.hawkhost.com/knowledgebase/138/How-do-I-allow-remote-MySQL-connections.html regarding that. You can either email [email protected] or use https://my.hawkhost.com/submitticket.php to create your ticket with this request. All we'd need you to provide is the remote IP(s) you're using to connect to MySQL and we'll get your hosting server's firewall updated accordingly. Thank you!

I've located your hosting account and looking at your running processes right now you're not being limited due to editing your pages, but instead due to traffic towards your site. Looking at your access logs and the individual IPs accessing there are a lot of GET requests scraping content from your site, which in turn is causing you to hit your PHP process limit, and that is using all your available CPU. I've blocked a few of the offending IPs and your PHP process and CPU usage is down to zero. This ultimately depends on how optimized your sites/software are or the types of sites you're hosting from the account. We have customers hosting thousands of basic static HTML sites serving millions of requests per month from a single hosting service without issues, and conversely have others with a single high resource WordPress site that uses all available resources 24/7. Our systems are agnostic to the type of sites or services you run from the account, the volume of sites you can host from the account comes down to the resources required from each of your sites. If you're interested in upgrading your plan to allocate more resources please reach out to our team through https://my.hawkhost.com/submitticket.php and we can guide you through the upgrade process depending on the type of plan you'd like to move to.

Can you please DM me your account's registered email address or your open ticket ID so I can follow up on this for you?

Hi! Unfortunately from your screenshot we're unsure the issue you're facing or what question(s) you may have. If you could please clarify that we'll be happy to assist, or alternatively you can email [email protected] any issues you're facing and our helpdesk team will be able to assist!

Hi! It looks like the domains listed in your screenshot have a valid/trusted SSL cert installed at this point. If you're still having issues please open a ticket through our helpdesk at https://my.hawkhost.com/submitticket.php so our support team can assist further. Thank you!

Hi! Without context of the ticket it's difficult to provide a specific answer, but generally if our team is asking for payment history & your support PIN while also escalating the ticket the nature of your request requires management level review. This is a standard procedure and while it may delay handling of your request it ensures your account remains safe and the work you're asking us to do is authorized by the rightful account holder. Our escalated queue looks clear at this time, but if this is not resolved or you have further issues please DM me your ticket ID or ask for the existing ticket in our helpdesk to be assigned to my (Brian F.) queue and I'll help you out personally. Thanks!

Location changes are possible though this would need to be handled through a support ticket. Please email [email protected] or open a ticket through https://my.hawkhost.com/submitticket.php to have this request completed

Hello! Unfortunately it is not possible to have domains under the same cPanel account hosted from different IPs. If you needed to ensure each of your domains was on a unique IP that would require purchasing a desperate cPanel account for each domain you wish to host.

So long as your script (regardless of language) is using the correct credentials (hostname, email user, email password) to connect to our mail server there are no other special requirements from our side for you to utilize a third party app or program to send email through our servers. Unfortunately we do not have any code samples available for this. If you continue to experience this issue I'd suggest opening a ticket through https://my.hawkhost.com/submitticket.php so our helpdesk team is able to pull up all your account details, view the script directly, and help debug any remaining issues.

Hello! Can you please DM me your ticket ID that you've opened with our helpdesk? I'd like to take a look at your account specifically to see what options may be available to complete this migration, and with your ticket ID I can follow up with you personally through the helpdesk. What our team has said is correct in that we do only provide full transfers when moving between cPanel based hosts, but if your site is WordPress powered there are other migrations options available (though they do require a bit more manual work than a cPanel based transfer). Thanks!

Thanks for signing up with us! It looks like this ticket ID has been resolved but as always please just let us know if you have any other questions!

The price for DirectAdmin on a cloud compute would be $6.00/mo and the price for a cPanel/WHM license varies depending on the number of cPanel accounts you wish to host on your compute: https://support.hawkhost.com/Knowledgebase/Article/View/cpanel-license-pricing-structure-for-cloud-computes It is possible to upgrade/downgrade cPanel licenses during your billing cycle so if your cPanel account needs change the license can be modified accordingly, you're not locked into the license you choose to start with the compute. As a cloud compute is your own private environment with full root access you can also use any other Linux based control panel of your choosing, DirectAdmin and cPanel/WHM are just the two panels we officially support.