Brian

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Brian last won the day on July 25

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About Brian

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    Operations Manager

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  • Website URL
    http://www.hawkhost.com

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    Buffalo NY

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  1. Hello! This is a known display issue since the ticket module on your dashboard is the native WHMCS one which we do not utilize. Our web team does have an internal ticket open regarding this however since it is purely cosmetic and has no impact on actually opening/replying to tickets it is considered a low priority fix.
  2. Brian

    Godaddy and DNS

    Hello! I'm assuming you registered both nameservers through GoDaddys control panel? If not that would explain why they aren't showing as valid and won't let you change to them. With that said if you want to PM me your ticket ID I can follow up with you there and also grab your GoDaddy login details if you're okay with us logging in and taking a look.
  3. Hello! If you can let us know some metrics about your sites, such as daily/monthly visitors, average CPU/RAM usage, or any special requirements you have we can advise on the best plan. With that said unless they are high traffic or high resource sites our cloud hosting plan (https://www.hawkhost.com/cloud-hosting) should provide enough resources, but if you find yourself hitting the resource limits of that plan you can always upgrade to semi-dedicated (https://www.hawkhost.com/semi-dedicated-hosting) which will double your CPU/RAM/disk IO allocations.
  4. Hi! I have replicated this so I'll open an internal ticket and hopefully we can get this fixed up quickly for you.
  5. Your site http://greengift.vn/ is loading for us from multiple systems/locations, usually when you see that page it's due to a local DNS cache issue. If you refresh your local DNS cache or try visiting from a private browser the site should load. With that said if the issue persists for more than 2 hours please submit a ticket to our helpdesk for further investigation.
  6. Good afternoon! If you haven't already can you please submit a ticket through https://my.hawkhost.com/supporttickets.php so our helpdesk team can take a look? If you have submitted a ticket please let us know your ticket ID so we can be sure to follow up. Thank you!
  7. For VPS / cloud server clients we are in the process of researching other control panels, both paid and free options. Admittedly cPanel is the market leader in terms of usability/features/reliability but at a point it's hard to justify the costs if you only need basic functionality which some of the other panels out there can provide.
  8. We posted this yesterday which you may find worth the read: https://blog.hawkhost.com/2019/07/05/announced-cpanel-price-increase/ Long and short of it is right now we have no plans on raising pricing on shared/semi-dedicated hosting plans. Reseller packages unfortunately are likely to see price changes based on the new cPanel license structure and them billing per cPanel account but when that is finalized we'll post another update. Then lastly VPS / cloud server customers will be seeing an increase in the price of their cPanel licenses simply as a pass-through cost from cPanel. This is all still very new to us as well so we're not rushing into any decisions.
  9. All abuse issues need to be handled through our helpdesk, you can submit a ticket with details of your report through our site at: https://www.hawkhost.com/Contact Phishing is a common tactic and once we're notified of the activity and our team verifies the complaints we'll act accordingly.
  10. We just received this news today as well so we're still in the early stages of figuring out how exactly these changes impact us. I don't want to speculate on what changes, if any, this may have to our hosting prices. cPanel does not own either of those companies. That said they do have partnerships / integrations to make it easier to manage licenses under one roof through cPanel.
  11. This is not software I'm familiar with offhand so unfortunately I don't have any personal suggestions on installation / debugging. If you open a ticket through your client area at https://my.hawkhost.com/submitticket.php with the error(s) you're seeing our team can attempt to assist.
  12. Hello! It appears this website is currently suspended which is why it's inaccessible. We do not want to publicly disclose the suspension reason so if you could please contact our billing department through https://my.hawkhost.com/submitticket.php we can help you out
  13. Unfortunately these logs are not readable by shared users as like you mentioned it does require root access. If you're concerned about logins / unusual activity to your email address(es) our team can provide you the last login entries we have for the address(es) in question via support ticket.
  14. Once approved domain transfers take 5 days to complete per ICANN regulations. If a transfer is pending for longer than that it means there is likely a pending formality preventing the transfer. If this is still an active issue please submit a ticket (http://my.hawkhost.com/submitticket.php) so our team can pull up your account and investigate.
  15. Hello! This depends on how you're connecting to MySQL. If you're doing local connections from a script hosted on the server then the hostname would be "localhost" If instead you're connecting remotely then you would use the server hostname or primary IP. Our team would need to whitelist the IP(s) you're connecting from before it will work, and that can be handled via ticket (http://my.hawkhost.com/submitticket.php)