Brian

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Brian last won the day on April 23

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About Brian

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    Operations Manager

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  • Website URL
    http://www.hawkhost.com

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  • Location
    Buffalo NY

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  1. Hi! Your site would need an index file to display your content, otherwise it will display our default splash page (index.hawkhost) as a placeholder. If you need help uploading your files or modifying your account you'll want to open a ticket with our helpdesk team. That can be done through https://my.hawkhost.com/submitticket.php
  2. Brian

    Account Disabled

    Hello! If your account was disabled for sending spam then an abuse ticket would have been opened on your account. Please review and reply to that ticket through https://my.hawkhost.com/supporttickets.php so our abuse team can work with you to enable the account and resolve this issue. Thanks!
  3. Brian

    我想更换我的VPS机房位置

    Hi! Unfortunately at the moment our cloud plans are only available in New York City. Our VPS plans (https://www.hawkhost.com/vps-hosting) are similar to cloud hosting and still offer root access, and those services are available in Singapore and Los Angeles which may be faster from your region. We have speedtests on our site at https://www.hawkhost.com/our-hosting-network if you wanted to see which is best for you
  4. Glad to hear this is resolved! This is a known issue with phpMyAdmin where newly created databases do not show up for 20-30 minutes and you would need to logout / login again for them to appear. Sorry for the troubles!
  5. Brian

    Semi-Dedicated Amsterdam

    Hello! This is definitely something we've discussed but unfortunately the demand for semi-dedicated plans in Amsterdam hasn't justified expanding the services to that location. We do offer VPS hosting in Amsterdam if you needed more resources than shared hosting offers.
  6. Brian

    Physical location move

    Hi! There is no cost for this type of move, our support team can handle this for you and we'll move your entire account (files, databases, emails, etc.). All you'd need to do is submit a support ticket with this request and usually we'd have it completed within two hours!
  7. Brian

    Moving From Siteground To HawkHost?

    We offer free migration services with all hosting plans and orders. It looks like SiteGround uses cPanel like we do so we'll be able to do a full migration (sites, files, databases, emails, etc.).
  8. Brian

    Moving From Siteground To HawkHost?

    The coupon you received from the site would be expired at this point however if you contact our sales team prior to signing up we can provide you with an active 30% recurring coupon code to use on the new order.
  9. Brian

    Moving From Siteground To HawkHost?

    Absolutely! Our team can assist with the upgrade and with moving all your sites/files from the shared plan to the semi-dedicated plan should you choose to upgrade and you'll continue to receive the 30% recurring discount once you're on the new plan
  10. Brian

    Moving From Siteground To HawkHost?

    Good morning! Our talon semi-dedicated plan is $49.99/mo when paying monthly so with the 30% discount that would be $34.99/mo for that package. The $28.00/mo pricing you came to would be correct if you were to pre-pay two years in advance while using the same 30% discount. You may also want to look at our professional shared plan: https://www.hawkhost.com/shared-web-hosting -- this package is more affordable than the talon plan however it will still provide the disk space you need. The shared plans offer 1CPU, 1GB RAM, and 5Mb/s IO whereas talon semi-dedicated would have 2CPUs, 2GB RAM, and 10Mb/s IO limits. If you don't think you'd need the extra CPU/RAM/disk then the shared plan may work for you!
  11. Brian

    Lots of clouds and great hosting

    Thanks for considering our hosting! It sounds like Cloudflare would be a useful service for you as their CDN features will distribute and cache your sites content across their global network so the content is served from the server closest to your visitors and not always from your account with us directly. Let us know if you have any other questions about our services!
  12. Brian

    When do you backup your website?

    The backup processes do fail at times. Usually when it happens we only lose 1 or 2 days so the most recent backups may not be available but older backups would be available. There are scenarios in which we're unable to take backups for extended periods of time (7+ days) on individual servers and while it's very rare it does happen which is why we urge clients to keep their own backups.
  13. Brian

    When do you backup your website?

    That's a really good approach to take! We do take backups of all customer accounts (files, databases, emails, etc.) once per day and store them for 7 days but there are times where those backups aren't available, so we urge clients to keep their own regular offsite backups. The amount of time it takes to download regular backups is nothing compared to the time it may take to repair a corrupt site manually or to try and rebuild it from scratch if you don't have a recent backup!
  14. Brian

    dal009

    The server list section of the forums is no longer maintained and hasn't been for years (we should probably remove it). We used that years and years ago when we were a much smaller company and only had a few servers to manage, however as we've grown it's no longer practical to maintain a forum for each server. We have a status page at http://hawkhoststatus.com/ which we use for any maintenance windows, extended outages, etc.
  15. Brian

    Hawkhost Brandname

    I'm afraid that would not be allowed and would be a violation of our affiliate TOS. You cannot use our company name in your domain name in that nature, however you could register a generic domain like webhostingcoupons.com (just an example) and create webhostingcoupons.com/hawkhost-coupons