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Brian last won the day on March 7

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About Brian

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    Operations Manager

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    Buffalo NY

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  1. Hi! Inodes represent the total number of files hosted on your account. Each image, email, site page, cache file, etc. that is stored on your account consumes one inode, so for example if your cPanel was showing you using 400,000 inodes that means you're storing 400,000 total files on the account. There are no performance implications to using more inodes, so whether your account uses 100 or 500,000 inodes your sites will perform the same. You also are not at risk of suspension due to using all your available inodes. However you should keep in mind if you hit your 500,000 inode limit you w
  2. Hello! .htaccess rules like this can be tricky as software you're using may automatically create rewrites and rules that contradict what you're trying to setup. For assistance with figuring that out (assuming you haven't already) please open a ticket at with our helpdesk team and provide them details of this issue. We'll be able to look into this specifically for your setup and try to get a rewrite working for you. Thanks!
  3. I've reviewed your logs and can see your order was setup shortly after it was paid for so you should see your "New Account Information" at this point. That email will contain all the information you need to get started with your hosting. Thanks for hosting with us
  4. Latency between any two services with us (shared, SD, reseller, compute) within the same datacenter/location should be sub-1ms. Here's the output of me pinging between a semi-dedicated server and shared server to give you an idea of what you'd see. This would be the same between semi-dedicated and a compute as it's contained within the same infrastructure: PING ( 56(84) bytes of data. 64 bytes from ( icmp_seq=1 ttl=64 time=0.269 ms 64 bytes from ( icmp_seq=2 ttl=64 time=0.298 ms
  5. Hello! We do still have Railgun enabled in NYC for our shared/cloud web hosting, semi-dedicated, and reseller hosting plans. Unfortunately our cloud compute ( services, which are the equivalent of a VPS / your own private environment with full root access, would not be Railgun compatible.
  6. Unfortunately cPanel does not support the concept of multiple users with various permissions. You will only have one cPanel username/password which has full access to all the functions inside your cPanel account. What you can do is create a separate FTP account through cPanel for your developer which would only provide them access to upload/download/modify files in the directory the FTP user has permissions to access. This would prevent them from accessing any other cPanel features while still being able to upload and modify your files.
  7. It looks like this ticket has been resolved at this point and your order was setup. We appreciate your patience while the order was reviewed and thanks for hosting with us
  8. Unfortunately with domain renewals the process is not reversible so the payment would not be refundable. Once the renewal request is sent to the registry it's processed immediately and it is not possible to cancel the process or payment.
  9. Thanks for signing up with us! It looks like your order has been activated so you should have received your "New Account Information" email. If you don't see that in your inbox please check your junk/spam folder in case it was filtered.
  10. Thanks for your order! It appears this has been resolved so you should have your "New Account Information" email with all the service details to get started.
  11. Hi! Your order should be setup by now so please check your inbox for your "New Account Information" email. If you still don't see the email please contact us through so we can check your order status. Thanks for signing up with us!
  12. Thanks again for the follow up and for staying with us! We realize there's a ton of hosting options out there so to stick around for 6 years means something special
  13. Thanks for checking out our hosting! To answer your questions: 1. We do offer migration assistance and there is no additional cost. Once your account is setup you can refer to for a guide on how to start that transfer process. 2. If you have any questions related to resources or specific plans just let us know here or you can email [email protected] with an overview of your resource requirements (CPU, RAM, traffic, etc.) and we can recommend a plan that suits your needs. 3. Migrati
  14. Thank you for the suggestion ! We have often looked at both Central and South America as potential options for expansion as they're two of the few remaining regions we don't currently have a datacenter. Unfortunately there are a number of limiting factors which have made the expansion not possible while maintaining our quality of service and standards we look for when building out a new infrastructure. It is certainly something we'll continue to keep an eye on and discuss internally and hopefully within the coming years we're able to make this expansion possible.
  15. Hello! With our cloud compute plans you have full root access so you can install any software or control panels you'd like, we do not limit you to the paid panels (cPanel/WHM and DirectAdmin) we offer and support directly.