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Brian last won the day on April 23

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About Brian

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    Operations Manager

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    Buffalo NY

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  1. Brian

    Speed up Website with Hosting has a good breakdown of features by plan. Inside your Cloudflare account it also shows which features are only available on paid plans. There is no reason to upgrade to a paid plan unless you need one of the missing features, performance / caching / protection are all going to be the same otherwise.
  2. This sounds like your local network IP may be blocked by our firewall. Alternatively if the site in question was just recently moved to our servers it may be due to your local cache resolving to the old IP. If you submit a ticket through our helpdesk team should be able to pin down the cause and get this working for you :)
  3. Brian

    Speed up Website with Hosting

    This is another good suggestion! Cloudflare can definitely help speed up your site outside of improvements to your applications / files directly.
  4. Brian

    Cpanel Resource Statistics Delay

    The statistics shown in cPanel for resource usage are not real time so there will be a delay between what's shown in cPanel compared to your actual usage. The best way to see your accounts real time usage is to login via SSH and use the top command to show your running processes, CPU / RAM usage, etc.
  5. Unfortunately using those nameservers on a cloud server is not possible. The nameservers need to be registered to a domain name which you own or control.
  6. Those fields are for your nameservers, so if your domain name was and you wanted to use ns1/ on the cloud you'd fill out of those fields as: NS1 Prefix: NS2 Prefix: These can always be changed in the future
  7. Brian

    So, how about .NET Core anyone?

    Unfortunately I can't provide any personal insight into this as I've never run .NET Core. With that said reviewing it looks like both CentOS and Ubuntu are supported and both of those OS are available with our cloud/VPS plans. Seems the installation is relatively straight-forward and can be done via package manager so at the outset you *should* be able to run this on a VPS with us. Hopefully someone else can chime in with some more hands on experience and insight
  8. We do have other locations you can use if Los Angeles is not fast enough for your upload speeds. Often times users from the Asia/Pacific region host in our Hong Kong or Singapore datacenter. You can use the speedtests from our site at to see which is best for you and then our support team can move your account to a new datacenter if you wish
  9. The bounce messages provided show the receiving email server denying the messages as a high risk of spam, either due to characteristics of your email matching other spam they've seen or from your email being reported as spam directly. It's also possible the bounces are due to the sending IP reputation though that's not often the case. To properly investigate this for you please submit a ticket at and provide us with the full headers of one of the emails you've sent that has been bounced with that error. With that information we should be able to determine why exactly it's being blocked and take the necessary steps to resolve this.
  10. That is the likely scenario for when we open a cloud infrastructure in an existing datacenter. With that being said right now New York City is our only active cloud hosting environment and I cannot say exactly when our other locations will be converted to a cloud infrastructure, though we are actively working on that for a few locations
  11. Hello! The features, resource allocations, software, and all other aspects of the plans are exactly the same. The difference between our regular shared hosting and cloud hosting is that the cloud plans are based in a fully redundant and fault-tolerant hosting environment. You're less likely to experience downtime due to server or hardware issues since we can automatically move you to a new server if the one you're on does crash. That is a feature which we can only offer in the cloud hosting plans that is not available on our regular shared plans. Right now our cloud hosting is only available in our New York City datacenter. We're working on expanding the services to other locations soon but for now if you sign up and want to use cloud hosting you should pick New York City on the order form
  12. Brian


    Hi! Your site is loading from here and two other networks I've tested, as a result unfortunately I'm unable to replicate the redirect error you're seeing. If this issue is still happening on your side please submit a ticket at so our helpdesk team can investigate further. Thank you!
  13. Brian

    Responsive Design Test

    Hello! I wasn't sure if you were referring to responsive web design or actual speed / performance so here's one for each: Make sure your site is mobile friendly and see a screenshot: Test your sites speed / response time from various locations and receive a detailed report on what to improve: There are definitely other tools out there for this but I'd start with those. Good luck!
  14. Hi! Your site would need an index file to display your content, otherwise it will display our default splash page (index.hawkhost) as a placeholder. If you need help uploading your files or modifying your account you'll want to open a ticket with our helpdesk team. That can be done through
  15. Brian

    Account Disabled

    Hello! If your account was disabled for sending spam then an abuse ticket would have been opened on your account. Please review and reply to that ticket through so our abuse team can work with you to enable the account and resolve this issue. Thanks!