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Everything posted by Brian

  1. This sounds like your local network IP may be blocked by our firewall. Alternatively if the site in question was just recently moved to our servers it may be due to your local cache resolving to the old IP. If you submit a ticket through our helpdesk team should be able to pin down the cause and get this working for you :)
  2. Brian

    Speed up Website with Hosting

    This is another good suggestion! Cloudflare can definitely help speed up your site outside of improvements to your applications / files directly.
  3. Brian

    Cpanel Resource Statistics Delay

    The statistics shown in cPanel for resource usage are not real time so there will be a delay between what's shown in cPanel compared to your actual usage. The best way to see your accounts real time usage is to login via SSH and use the top command to show your running processes, CPU / RAM usage, etc.
  4. Unfortunately using those nameservers on a cloud server is not possible. The nameservers need to be registered to a domain name which you own or control.
  5. Those fields are for your nameservers, so if your domain name was and you wanted to use ns1/ on the cloud you'd fill out of those fields as: NS1 Prefix: NS2 Prefix: These can always be changed in the future
  6. Brian

    So, how about .NET Core anyone?

    Unfortunately I can't provide any personal insight into this as I've never run .NET Core. With that said reviewing it looks like both CentOS and Ubuntu are supported and both of those OS are available with our cloud/VPS plans. Seems the installation is relatively straight-forward and can be done via package manager so at the outset you *should* be able to run this on a VPS with us. Hopefully someone else can chime in with some more hands on experience and insight
  7. We do have other locations you can use if Los Angeles is not fast enough for your upload speeds. Often times users from the Asia/Pacific region host in our Hong Kong or Singapore datacenter. You can use the speedtests from our site at to see which is best for you and then our support team can move your account to a new datacenter if you wish
  8. The bounce messages provided show the receiving email server denying the messages as a high risk of spam, either due to characteristics of your email matching other spam they've seen or from your email being reported as spam directly. It's also possible the bounces are due to the sending IP reputation though that's not often the case. To properly investigate this for you please submit a ticket at and provide us with the full headers of one of the emails you've sent that has been bounced with that error. With that information we should be able to determine why exactly it's being blocked and take the necessary steps to resolve this.
  9. That is the likely scenario for when we open a cloud infrastructure in an existing datacenter. With that being said right now New York City is our only active cloud hosting environment and I cannot say exactly when our other locations will be converted to a cloud infrastructure, though we are actively working on that for a few locations
  10. Hello! The features, resource allocations, software, and all other aspects of the plans are exactly the same. The difference between our regular shared hosting and cloud hosting is that the cloud plans are based in a fully redundant and fault-tolerant hosting environment. You're less likely to experience downtime due to server or hardware issues since we can automatically move you to a new server if the one you're on does crash. That is a feature which we can only offer in the cloud hosting plans that is not available on our regular shared plans. Right now our cloud hosting is only available in our New York City datacenter. We're working on expanding the services to other locations soon but for now if you sign up and want to use cloud hosting you should pick New York City on the order form
  11. Brian


    Hi! Your site is loading from here and two other networks I've tested, as a result unfortunately I'm unable to replicate the redirect error you're seeing. If this issue is still happening on your side please submit a ticket at so our helpdesk team can investigate further. Thank you!
  12. Brian

    Responsive Design Test

    Hello! I wasn't sure if you were referring to responsive web design or actual speed / performance so here's one for each: Make sure your site is mobile friendly and see a screenshot: Test your sites speed / response time from various locations and receive a detailed report on what to improve: There are definitely other tools out there for this but I'd start with those. Good luck!
  13. Hi! Your site would need an index file to display your content, otherwise it will display our default splash page (index.hawkhost) as a placeholder. If you need help uploading your files or modifying your account you'll want to open a ticket with our helpdesk team. That can be done through
  14. Brian

    Account Disabled

    Hello! If your account was disabled for sending spam then an abuse ticket would have been opened on your account. Please review and reply to that ticket through so our abuse team can work with you to enable the account and resolve this issue. Thanks!
  15. Brian


    Hi! Unfortunately at the moment our cloud plans are only available in New York City. Our VPS plans ( are similar to cloud hosting and still offer root access, and those services are available in Singapore and Los Angeles which may be faster from your region. We have speedtests on our site at if you wanted to see which is best for you
  16. Glad to hear this is resolved! This is a known issue with phpMyAdmin where newly created databases do not show up for 20-30 minutes and you would need to logout / login again for them to appear. Sorry for the troubles!
  17. Brian

    Semi-Dedicated Amsterdam

    Hello! This is definitely something we've discussed but unfortunately the demand for semi-dedicated plans in Amsterdam hasn't justified expanding the services to that location. We do offer VPS hosting in Amsterdam if you needed more resources than shared hosting offers.
  18. Brian

    Physical location move

    Hi! There is no cost for this type of move, our support team can handle this for you and we'll move your entire account (files, databases, emails, etc.). All you'd need to do is submit a support ticket with this request and usually we'd have it completed within two hours!
  19. Brian

    Moving From Siteground To HawkHost?

    We offer free migration services with all hosting plans and orders. It looks like SiteGround uses cPanel like we do so we'll be able to do a full migration (sites, files, databases, emails, etc.).
  20. Brian

    Moving From Siteground To HawkHost?

    The coupon you received from the site would be expired at this point however if you contact our sales team prior to signing up we can provide you with an active 30% recurring coupon code to use on the new order.
  21. Brian

    Moving From Siteground To HawkHost?

    Absolutely! Our team can assist with the upgrade and with moving all your sites/files from the shared plan to the semi-dedicated plan should you choose to upgrade and you'll continue to receive the 30% recurring discount once you're on the new plan
  22. Brian

    Moving From Siteground To HawkHost?

    Good morning! Our talon semi-dedicated plan is $49.99/mo when paying monthly so with the 30% discount that would be $34.99/mo for that package. The $28.00/mo pricing you came to would be correct if you were to pre-pay two years in advance while using the same 30% discount. You may also want to look at our professional shared plan: -- this package is more affordable than the talon plan however it will still provide the disk space you need. The shared plans offer 1CPU, 1GB RAM, and 5Mb/s IO whereas talon semi-dedicated would have 2CPUs, 2GB RAM, and 10Mb/s IO limits. If you don't think you'd need the extra CPU/RAM/disk then the shared plan may work for you!
  23. Brian

    Lots of clouds and great hosting

    Thanks for considering our hosting! It sounds like Cloudflare would be a useful service for you as their CDN features will distribute and cache your sites content across their global network so the content is served from the server closest to your visitors and not always from your account with us directly. Let us know if you have any other questions about our services!
  24. Brian

    When do you backup your website?

    The backup processes do fail at times. Usually when it happens we only lose 1 or 2 days so the most recent backups may not be available but older backups would be available. There are scenarios in which we're unable to take backups for extended periods of time (7+ days) on individual servers and while it's very rare it does happen which is why we urge clients to keep their own backups.
  25. Brian

    When do you backup your website?

    That's a really good approach to take! We do take backups of all customer accounts (files, databases, emails, etc.) once per day and store them for 7 days but there are times where those backups aren't available, so we urge clients to keep their own regular offsite backups. The amount of time it takes to download regular backups is nothing compared to the time it may take to repair a corrupt site manually or to try and rebuild it from scratch if you don't have a recent backup!