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Everything posted by Brian

  1. Hello! Can you please DM me your email address or order number so I can locate your details? Alternatively if you open a ticket with our billing team through we'll be able to assist through there as well. Thank you!
  2. Hello! Thanks for considering our hosting -- we do offer a staging area via Softaculous which if you're using WordPress will be very simple to setup: Let us know if you have any other questions!
  3. Hello! Usually this happens if you've set the document root of the addon domain to the same as your primary domain (public_html), or if there is a 301 redirect setup. If you submit a ticket through our helpdesk team will be able to pull up all your account details and help resolve this issue!
  4. Brian

    Dave Z

    Good afternoon! Sorry for the delayed reply to this thread though looking at your ticket it looks like this was addressed / the server is booted. Feel free to DM me if you have any other concerns or follow up questions on that! Thank you!
  5. I just pulled up your account and you're actually closer (much closer, at that) to 13 years instead of 12. In fact you've been with Hawk Host longer than I have, and I'm coming up on about 11 years. Not many clients can say they've got me beat Really do appreciate you sticking with us though. We know there's (quite literally) thousands of other options out there for hosting so being loyal to us this long is a compliment we honestly take to heart.
  6. Hello! This is a known display issue since the ticket module on your dashboard is the native WHMCS one which we do not utilize. Our web team does have an internal ticket open regarding this however since it is purely cosmetic and has no impact on actually opening/replying to tickets it is considered a low priority fix.
  7. Brian

    Godaddy and DNS

    Hello! I'm assuming you registered both nameservers through GoDaddys control panel? If not that would explain why they aren't showing as valid and won't let you change to them. With that said if you want to PM me your ticket ID I can follow up with you there and also grab your GoDaddy login details if you're okay with us logging in and taking a look.
  8. Hello! If you can let us know some metrics about your sites, such as daily/monthly visitors, average CPU/RAM usage, or any special requirements you have we can advise on the best plan. With that said unless they are high traffic or high resource sites our cloud hosting plan ( should provide enough resources, but if you find yourself hitting the resource limits of that plan you can always upgrade to semi-dedicated ( which will double your CPU/RAM/disk IO allocations.
  9. Hi! I have replicated this so I'll open an internal ticket and hopefully we can get this fixed up quickly for you.
  10. Your site is loading for us from multiple systems/locations, usually when you see that page it's due to a local DNS cache issue. If you refresh your local DNS cache or try visiting from a private browser the site should load. With that said if the issue persists for more than 2 hours please submit a ticket to our helpdesk for further investigation.
  11. Good afternoon! If you haven't already can you please submit a ticket through so our helpdesk team can take a look? If you have submitted a ticket please let us know your ticket ID so we can be sure to follow up. Thank you!
  12. For VPS / cloud server clients we are in the process of researching other control panels, both paid and free options. Admittedly cPanel is the market leader in terms of usability/features/reliability but at a point it's hard to justify the costs if you only need basic functionality which some of the other panels out there can provide.
  13. We posted this yesterday which you may find worth the read: Long and short of it is right now we have no plans on raising pricing on shared/semi-dedicated hosting plans. Reseller packages unfortunately are likely to see price changes based on the new cPanel license structure and them billing per cPanel account but when that is finalized we'll post another update. Then lastly VPS / cloud server customers will be seeing an increase in the price of their cPanel licenses simply as a pass-through cost from cPanel. This is all still very new to us as well so we're not rushing into any decisions.
  14. All abuse issues need to be handled through our helpdesk, you can submit a ticket with details of your report through our site at: Phishing is a common tactic and once we're notified of the activity and our team verifies the complaints we'll act accordingly.
  15. We just received this news today as well so we're still in the early stages of figuring out how exactly these changes impact us. I don't want to speculate on what changes, if any, this may have to our hosting prices. cPanel does not own either of those companies. That said they do have partnerships / integrations to make it easier to manage licenses under one roof through cPanel.
  16. This is not software I'm familiar with offhand so unfortunately I don't have any personal suggestions on installation / debugging. If you open a ticket through your client area at with the error(s) you're seeing our team can attempt to assist.
  17. Hello! It appears this website is currently suspended which is why it's inaccessible. We do not want to publicly disclose the suspension reason so if you could please contact our billing department through we can help you out
  18. Unfortunately these logs are not readable by shared users as like you mentioned it does require root access. If you're concerned about logins / unusual activity to your email address(es) our team can provide you the last login entries we have for the address(es) in question via support ticket.
  19. Once approved domain transfers take 5 days to complete per ICANN regulations. If a transfer is pending for longer than that it means there is likely a pending formality preventing the transfer. If this is still an active issue please submit a ticket ( so our team can pull up your account and investigate.
  20. Hello! This depends on how you're connecting to MySQL. If you're doing local connections from a script hosted on the server then the hostname would be "localhost" If instead you're connecting remotely then you would use the server hostname or primary IP. Our team would need to whitelist the IP(s) you're connecting from before it will work, and that can be handled via ticket (
  21. Thanks for your order! Account activations are not instant as they need to pass our fraud check first. It looks like your service was enabled so you should have received your "New Account Information" email containing your account login information.
  22. Sorry for the trouble! This can happen occasionally if the connection between our client area and your hosting server times out. The quickest way around this is to login to cPanel directly and add your domains through there instead of using the client area integration. If you continue to experience issues please contact our helpdesk through so they can investigate further. Thank you!
  23. This would be a violation of our affiliate TOS ( so any commissions earned by referring yourself would be considered invalid and you would not receive credit for those orders.
  24. Thanks for signing up with us! Account approval is not instant so there may be a delay up to 20 minutes after payment before your order is setup. If the account still isn't setup at that point it likely did not pass our fraud check and a ticket would have been opened on your account by our billing team. If you can please let me know your order or invoice # I can check the status of your order, feel free to PM me those details. Thanks!
  25. Hello! Dedicated IPs can be requested through a ticket with our sales team, you can open the ticket directly through your client area at We do require valid justification before we'll assign a dedicated IP so in your ticket please provide as much detail as possible explaining why your site requires the dedicated IP.