Brian

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Everything I'm seeing seems to indicate the same thing, a bunch of users moving off HostPC services over to other hosts.

So if you don't mind me asking, did you have the same experience the OP did regarding the decline in quality with HostPC or did you move for another reason? It really is a shame to see this with HostPC, they provided a really high quality experience for a long time.

Since you mentioned it, I'd like to ask if there is anything else you think we can do better? We're really trying to get our end users involved in ways we can improve what we're doing and bring some things to the table that other hosts don't. Given you've been with us as long as you have and I can only assume been around the hosting world for longer, is there anything you'd like to see us offer we currently don't?

Thank you for taking the time to write this review, and also for staying with us for as long as you have. It's awesome to see clients of 4 years (we can round up, right?) still happy with our services

Hello, Truth be told this is something we haven't looked at / revised in a very long time, so I'm sure they're due for some updates. I've opened up an internal issue in our bug tracking system and will be investigating this personally tonight or tomorrow. I'll be sure to update this forum thread once the whole project is completed and the changes (if any) are committed to the site. Thanks for your feedback Brian

We don't have any personal experience using it so we can't comment on that, however as far as using it on your account goes we see no reason why you won't be able to.

Stuff in ASP won't work on our servers since we're running Linux, and ASP is for a Windows environment

Great, thank you very much. I saw a ticket in the helpdesk which I figured was yours but wanted to be sure either way.

Glad to hear our guys were able to help sort out the issue for you

Hello, Please submit a ticket directly at https://support.hawkhost.com so we can investigate this as it's not something we'd be able to resolve over a public forum.

Unless you have previously created a support ticket there will be no user for you. There are separate logins for your client area and support suite. If you email [email protected] it should email you a username / password back which you can then use to login. All emails to that address are piped to our helpdesk so doing that will create a ticket. We did just have a ticket hit the helpdesk which was related to your issue and we did resolve it so I think it may have been you. However, if you have created a ticket and this still isn't resolved please PM me your ticket ID and we'll have a look into it right away.

I would suggest contacting our support department at https://support.hawkhost.com for this, sounds like something they'd be able to help you with!

You can setup an A record with whoever is controlling the DNS to send requests to www.yourdomain.com to an IP address, which would be the IP of our servers.

We rebooted the machine to resolve the issues, it has since come back online and all sites / connectivity should be restored fully momentarily.

There is an ongoing issue with the Hurricane server which we're diagnosing. Information will be posted here as it is available.

Generally we suggest people start with our basic plan, and upgrade from there as necessary. We allow you to upgrade at any time if you find yourself needing more resources. Each plan includes the same features and perks, the only differences are the amount of disk space / bandwidth you're allocated and prices. Thanks for considering our services

Can you please PM me the ticket ID that was ignored? Our support helpdesk is monitored 24/7 so if you did send an email there notifying us, you should have received a reply. If you did happen to email sales / billing directly those departments aren't 24/7 so it's possible those tickets weren't replied to. As for the setup delay our order volume today has been a lot higher than usual so that's why it took so long. I'm extremely sorry for the delay however If there's any lingering concerns you have I'd be happy to address them so please just let me know.

Glad to hear you figured it out! In the future you should submit requests like this directly to our helpdesk at https://support.hawkhost.com for the quickest help.

Perhaps he's on Valve time: http://developer.valvesoftware.com/wiki/Valve_Time

Thanks for the great review! And, I'd like to add, I completely agree with you regarding the control panel over at GoDaddy. Great company but it's a pain trying to get anything done in that panel

Thanks for your suggestion! As of right now master / alpha resellers isn't something we're looking to support. I do know that once 2011 hits, we're going to be looking at ways to improve our reseller services and provide more incentive to use us as a reseller host. I'll add this to our internal system so we can keep tabs on it and if it is a possibility, we'll implement it.