Brian

It appears the issue has been resolved and the tickets you've submitted have been closed. If you need anything further feel free to PM me or follow up in your original tickets.

If you're looking to make us the actual registrar of the domain, a transfer can be handled right through our website at https://my.hawkhost.com/domainchecker.php?search=bulktransfer -- before initiating the transfer please make sure there are no registrar locks enabled, WHOIS protection should not be enabled, and you should have access to the domains administrator contact email. With that said you can still host/point the domain to us without making us the registrar. You'd just need to change your nameservers to the ones we provided you when you first signed up. If you don't know where to find the nameservers for your account you can ask our support team for help

If you haven't already please submit a support ticket at https://support.hawkhost.com for assistance regarding this issue. A ticket will allow us to identify your account and look specifically into why the contact form isn't working. It sounds like there may be a misconfiguration either with your email settings/setup or the MX records currently in use for the domain(s) on your account. Unfortunately it's impossible to say though without having full access to your hosting account/files.

You should have been sent an email titled "New Virtual Private Server" which contains all the information to login / get started. If you're moving from shared hosting to a VPS then I would suggest starting on the process of transferring your files from the shared plan to the VPS. Our support team should be able to assist you with this if you need help. You'll want to register nameservers with your domain registrar using the IPs from your VPS. Your domain name registrar should be able to provide you instructions on how to do this. Thank you for ordering your VPS with us!

We have zero reason to believe we were impacted by the Heartbleed bug but unfortunately it's impossible to say 100% given the nature of this exploit. With that said we do still suggest rotating your passwords just to be safe. At this time we have revoked/re-issued all of our SSL certificates and applied all relevant updates to OpenSSL.

At this time we do not have any 50% promotions available. All of our current specials for each of our hosting services can be found at http://www.hawkhost.com/web-hosting-specials/

Thanks for convincing them to move to us! Once their account with us is setup just have them contact our support department and we can handle the transfer of the files as that is included free of cost with all hosting plans. All of our current specials can be found at http://www.hawkhost.com/web-hosting-specials/

Thanks for checking out our hosting services! As far as your questions: 1) We have RvSiteBuilder available or you can sign up for one of our professional site builder plans at http://www.hawkhost.com/sitebuilder -- There are also a number of options available through Softaculous to help build your site. 2) The disk space limit applies to the entire account. That can be disk space used by files, emails, images, etc. 3) We take a backup of your account once a day and we retain backups for 7 days. 4) We do not offer replication/mirroring across multiple locations. 5) The price of your renewal will not change after the first year unless you used a one time coupon when signing up. Our support (email/helpdesk) is available 24/7/365 through https://support.hawkhost.com. Our phone support is available on a call back basis.

All of these details would have been included in your "New Account Information" email which was sent after your order was setup. If you don't see that email you should check your junk/spam folder to see if it was filtered. You can also login to your client area (https://my.hawkhost.com/clientarea.php) and go to "My Emails" and view it there. If you've done all that and still don't see the email then please contact our billing department (https://support.hawkhost.com) and we'll help you from there. Thank you for signing up with us!

We've discussed it and have looked into the possibility of expanding our payout options but there are no immediate plans at this point.

This all depends on the size and nature of the attack. We do have mitigation devices in front of our servers so we can filter a lot of common attacks. With what you've said (TCP flood) we could most likely filter that, but I can't guarantee it 100%. With that said, there are situations (whether it be due to size or complexity) that we have no choice but to nullroute the IP. As for speedtests/IPs, check out http://www.hawkhost.com/our-hosting-network/

It looks like Tony got back to you a bit earlier. Once again I am incredibly sorry it took so long for us to address this issue for you.

I'll make sure this ticket is addressed for you today. I am extremely sorry for the delay.

Thank you for the heads up -- we'll have these fixed today.

This is a great point and something we'll have our designers address ASAP. We'll post here when the new banners are done!

While I don't want to reveal too many details about your situation publicly, your account was found to be involved in a phishing attack which is a very serious abuse issue and one we need to act on immediately. Unfortunately in those cases we don't have the luxury of affording you time to fix the issue, access to the website(s) involved needs to be disabled ASAP. It looks like we've been in touch via ticket and have already begun the process of restoring your account + securing it. Edit: Just one final point. You mentioned emails from us were going into your spam folder, I'd suggest whitelisting hawkhost.com with your email provider so that doesn't happen in the future.

Welcome to the forums, and thanks for looking at our services! The only difference between those 4 plans is the amount of disk space offered, all other features are the same. Accounts have access to 1 CPU and 1GB of memory as well.

This type of issue isn't something we'd be able to address over a public forum I'm afraid. If you PM me your ticket ID I can make sure it gets followed up on accordingly though

As Fowler mentioned, our support department is available via helpdesk/email 24/7/365 so you'll always be able to get a hold of our technical team. Our other departments (sales/billing/abuse/sysadmin) aren't guaranteed 24/7, the "official" hours are 10AM-6PM EST Monday through Friday. With that said, we do have folks in those departments as early as 6AM and as late as 3AM throughout the week, so there is a good chance you'll still hear from us outside the official hours. We just don't guarantee availability like support since a lot of the people that work those departments have floating schedules and can be here at all sorts of random hours throughout the week. Hope that helps!

This is on the server itself, not your account specifically, and is also not something you need to think twice about. It's something that the most recent version of the OS we use (CloudLinux) tracks but due to how our servers are configured it has absolutely zero impact on anything. That decision was made based on utilization. The Frog Host forums were rarely (if ever) posted on, same with the blog. Most news that applies to Frog Host was also relevant to HawK Host so we made the decision to redirect them to Hawk Host. Right now the redirects aren't working fully due to internal infrastructue maintenance but they'll be back soon. 100% reality. Tony, Cody and myself spent a *lot* of time looking at our global bandwidth usage, how much bandwidth the average account uses, and then how much bandwidth we were committed to with our providers. After running the numbers extensively we realized we were very over-committed and had a lot of unused bandwidth sitting around. We made the decision and are 100% confident that we can offer unlimited bandwidth without impacting any service quality. In my opinion disk will always be king. Bandwidth, in a sense, is a non-physical asset. You can increase your bandwidth capacity/commit (assuming you've setup your infrastructure properly from the start, which we have) on a moments notice. I could email one of our providers right now and within the day have our bandwidth commit tripled. The same isn't true with disk space. I can't send an email and change a 1TB disk to a 2TB disk. Don't worry about ruffling feathers, we planned on having to answer the "Why?" part of this decision. There is sound logic in place and this isn't a "shooting from the hip" type decision. It was well thought out before we made the decision public. It's a great community, no doubt about that. Also a great tool for us to gauge a number of factors regarding both our business and the industry. Feel free to PM me or email me (brian @ ourhostingcompany.com) if you want to chat in private about this

If you can login to the client area you should also be able to access https://support.hawkhost.com using those same login details. If that doesn't work and it's giving you an error, just let us know the exact error.

Welcome to the forums! We actually have login sharing enabled between our helpdesk and client area, so you'll want to use the client area (https://my.hawkhost.com/clientarea.php) to access your support account. If that doesn't work let us know!

Any of our hosting plans allow you to modify your php.ini using the 'Select PHP Version' option in cPanel. Upgrading may not necessarily be necessary as I suspect you're just hitting a PHP timeout. If you contact our support department for help we can figure this out I'm sure

This should be possible, you'll just need to modify the relevant CNAME/A records in cPanel under the 'Advanced DNS Zone Editor'. If you can't get this working just throw in a support ticket with the record(s) you need added and we'll get this going for you.

We've made some changes to our affiliate program which will greatly benefit any existing or new members of our affiliate program! Effective immediately, our new commission payout percentage is 40% per sale (up from 25%). New affiliates will also receive a $15 deposit towards their overall affiliate balance. We've also posted on our blog about this, so you can find more details here!