Brian

I can't even begin to tell you how much of my day would be freed up if I could do this and I didn't have to deal with the abuse as a result. IPv6 can't come soon enough.

Hannah, Going to handle this with you in a ticket as it goes outside the scope of what we can do on a forum.

Hannah, I've opened a ticket on your account with us (Ticket ID HOA-478-32643) which I'd like to use to address your issues. I think it'll be easier for both of us if I can see your account details and we can discuss private information that I wouldn't want to bring into a forum. @tekiegreg I appreciate you being quicker on these forum replies than I am at times. You've been most helpful to a number of people and I just wanted you to know it goes a long way.

If I'm not mistaken we got this resolved, or at least your accounts were setup, throughout the day yesterday. If this is not the case and you still need help just let me know and I'll be happy to help you get this sorted out

If you're targeting users from the US exclusively then I would select our Dallas location. It will provide good latency/speed to people from any part of the country since it is the most central location we offer. Our livechat is not available on weekends, we only provide support through our helpdesk on Saturday and Sunday. If you ever need support, as Fowler mentioned, the most efficient way to get it is to submit a ticket or email us.

I've fixed this for you, sorry about that

Glad to hear that, thank you for your patience

It looks like that ticket was replied to but if you still need help just let us know

I'm afraid this wouldn't be possible, the limits allocated to each plan are fixed for that account and cannot be distributed across other plans.

PM me your order number or primary domain and I'll see to it you're setup right away. There are a number of reasons an order may not be setup right away

Your analogy is close, but not entirely correct. Before we introduced CageFS (http://blog.hawkhost.com/2013/02/28/introducing-cagefs-a-quick-overview/), a user on a server could 'crawl' the /home directory looking for accounts with incorrect permissions (in most cases, 777). Our default permissions we setup accounts with would protect folks from this, but for one reason or another customers change their permissions and that leads to problems. Like I said though, even if you run everything with 777 perms (don't do this!) no one else can access your account or files. An hour or less, most times within 20 minutes. If you order is flagged for any reason it may take a bit longer, but assuming all of your info matches (billing address, IP, payment info, etc) there should be no delay

Please PM me your accounts primary domain name or your ticket ID and I'll make sure this is taken care of for you!

We've spent a lot of time internally debating whether or not we should auto-update installations that are done through Softaculous, or even if we should send a notice to the customer if they get out of date. We really, really do not like the idea of modifying/touching a users files/account without them knowing or having their explicit permission, so we always come back to that point. We could of course make them click to approve an agreement if they want this feature, though I'm not sure that is a true answer to the problem. There is also the aspect that some updates (even minor) break themes/plugins. I'd hate to see a customer site go down because of an automated upgrade and an incompatible addon.

Hello there, and thanks for checking out our services! As for your questions: 1) You can upgrade/downgrade at any time. You'll either pay the difference between plans if upgrading, or be credited for the difference if downgrading. 2) No issues at all, we have a whole lot of ecommerce sites hosted with us already! 3) This is perfectly fine, we have no requirements/restrictions on how WP is installed. 4) We do not force customers to keep their installations updated, although we strongly recommend it. We're constantly dealing with abuse issues due to vulnerabilities in older versions. 5) We can definitely move you to a new server if the one you're on isn't performing up to your standards. That said, we haven't had any issues in SNG for quite some time so I suspect you'll be happy with what you see. As a general note, while we do monitor/watch our forums regularly, we pay closer attention to our helpdesk so you're likely to receive a faster reply there. You can post any follow up questions here, or submit a sales ticket and reference this thread and post your questions there

We do have speed tests available at http://www.hawkhost.com/our-hosting-network/ which you can use, or if you traceroute any of the IPs listed it should give you a solid idea of what speeds will be like. Most of our customers from China use either Singapore, Seattle, or San Jose. Despite Singapore being the closest geographically the routing/peering in that region is not always consistent so you may end up seeing better routes to a US based location.

I do not believe this is included in our default PHP build but we should be able to compile it in. Just submit a support ticket and we'll get you setup

We ran into some issues during the course of the upgrades so we reverted some servers and are slowly upgrading the rest. The ones we have upgraded have so far looked great since we fixed the bugs we saw so I expect we'll continue the upgrades over the course of the week.

Got your ticket and I'm looking into it there. I've already tested a few things but they didn't work so I'll be asking one of our sysadmins to peak as well. We'll be in touch in your ticket sometime today

It may be worth a shot to modify the .htaccess file for the install directory and add: AllowOverride All As the top line to the file. If you've done/tested this and it isn't working I'd suggest a support ticket. We can dive into your account a bit deeper there than on the forums

As far as shared/reseller Windows hosting, we likely won't be offering this at anytime in the near future. cPanel dropped support/active development for their Windows based control panel (Enkompass) and we don't really want to dive into another panel (DirectAdmin, Interworx, etc). We think our efforts are better focused on optimizing and improving existing services rather than trying to jump into new markets. Similar to my reply to andrei, even VPS hosting with Windows might be outside the scope of what we're looking for. The two major reasons that come to mind (I know I'm overlooking some) are licensing and staff time. We're all very competent and comfortable with Linux, but not as much with Windows at the server level. Even if it's unmanaged, we know people will still expect a level of support that we (at least right now) couldn't confidently provide. I'd rather stay out of a market entirely than provide a lower quality of service that people have come to expect from Hawk Host.

Doesn't take much, unfortunately. Not going to make an excuse and say that it sitting at 95% or higher is okay, but the percentages are less important than the actual amount of disk space left. Even at 97% full there is still over 4GB of space free. AMS001 is not being used for new accounts, so there is theoretically no reason for the usage on any given partition to grow rapidly in a short period of time. How does it happen though? Tons of reasons, most of which involve one off issues that once we identify are fixed. In this instance our backup software went haywire and wrote a whole lot of data in a short amount of time. I'd venture a guess and say that even if there were 10GB free on /var we may have hit 100% at the rate which it wrote to the partition. Mistakes happen, but it isn't due to a lack of due diligence. You're right, in this case they didn't. They do 99% of the time though, and that is why we have such little downtime or persistent server issues. I hate to say it but in this case even our safeguards wouldn't have prevented the issue, the backup software was simply on a mission to fill that partition. I don't see the harm in poke-checking us if you notice something like this. You ultimately stand to benefit if you report an issue that may cause downtime at some point for your website. I'd like to know more about this. I think we're having fewer issues now than we were 6 months ago. The issues we do have are handled both more efficiently and with a stronger focus on customer service than before as well. I'm proud of the changes we've made and I definitely don't think we've taken a step back in any aspect of our operation. I think you've been around long enough to know we don't sweep issues under the rug. When something is our fault we hold ourselves accountable and do our damndest to fix it permanently for the future. I'm not happy about this happening, I don't like seeing customers upset like you are, but at the same time I realize we're not going to have 100% uptime 365 days a year. I think we fixed this very quickly and have already begun to address the problem. Feel free to PM me if you want to further the discussion, I'm all ears for you.

Trust me, that kind of information would never change hands. When it comes to anything account specific (CC numbers, passwords, etc) we have a very strict policy of never providing that info through a ticket, PM, or any other means. I take that very seriously and so does everyone else.

We should be able to fix this for you easily enough, if you don't mind though please submit a support ticket (if you haven't already) so we can get all your account specific details. If you have submitted a ticket and it isn't handle yet just PM me the ticket ID and I'll make sure it is addressed ASAP. Thank you

Could you please PM me your ticket ID? I want to make sure this is handled properly for you, though I do believe your ticket is already assigned to me and I'll be getting to it today.

I'm assigning your ticket to myself now and will get back to you right away. This should not have taken so long to address and I'm sorry that it did. You can expect an update from me within the hour, if not sooner. Feel free to PM me for anything else you need. Edit to my initial reply: It appears we got back to you already and your email privs were restored. That said, the PM offer still stands. You can also submit a new ticket and ask for it to be addressed to me (Brian) and I'll make sure it is handled promptly. Thank you.