Brian

You can always reply to us directly via email and it'll add the reply to your ticket

Hello, Please try logging into your helpdesk account using your username and password from your client area at https://my.hawkhost.com/clientarea.php-- We recently enabled login sharing so both your helpdesk and client area will use the same credentials now.

Fantastic question! I love talking about these new TLDs! We've seen some adoption for these new TLDs, and admittedly from both a host/registrar perspective and as a consumer they have their place. Early adoption is still slow based on all the stats I've seen but one thing to keep in mind, at one point all TLDs were considered new (and possibly unnecessary). Back when .me was launched for example, everyone thought it would breakthrough as the next .com and we all know how that went. The traffic generation aspect is interesting because there is a lot of speculation on how Google/Bing/Yahoo will weigh any given TLD in their search rankings. Would a site like summer.camp show up higher in a search result than summercamp.com, assuming they have similar content? Does summer.camp get ranked higher because of the relevant TLD even with a less established presence/content? Search engines have always adjusted results based on usage/popularity, such as .org losing credibility as people started using it for SEO purposes when the .com/.net wasn't available. That starts to devalue the .org TLD since you can no longer be guaranteed it actually *is* an organization, it may just be an SEO network generating content for advertising/clicks. In my personal opinion (and I'm sure some of our other guys disagree with me), it's a good thing for the industry. When (if) adoption takes off, I see the potential for a lot of creative use of unique TLDs. Specifically for localized ones (chess.nyc for your NYC chess club, chess.la for your LA chess club, etc), restaurants, tourism (travel.london, travel.tokyo, etc), cars (bmw.cars, jaguar.cars, hell even down to specific models like xj.jaguar.cars)...the list goes on and on. I firmly believe .com will remain the gold standard for the foreseeable future, but it will lose some market share to 5-10 of these new TLDs that become commonplace.

NickL covered most of this but just to break down the specifics: As it's a cPanel=>cPanel transfer, all your files/databases/settings/emails will all stay the same so long as our systems support what your old hosts did. In 99% of cases it's an identical transfer. Will transfer without you needing to change anything. FTP users will come over as well. These will also stay the exact same. Our systems should respect/inherit the password protected directories you already have setup. All you'll need to do is update your DNS/nameservers accordingly. If you're using 3rd party DNS you'd update your records to point to your IP with us. If you use our nameservers, you'd change them in your registrars control panel to the ones we email you. Basically, once you sign up and contact us, we'll do almost everything and then just let you know when to flip the DNS

To the best of my knowledge you're working with our support / helpdesk team regarding this issue. They'll be able to get you taken care of!

First and foremost sorry about the issues and thank you for sticking with us through them. We know it hasn't been ideal and that's why we're working on these migrations literally 24/7 (We spent our Sunday watching football and doing transfers, it was fun!) to get everyone onto the new network and new hardware ASAP. You're going to be very happy with the performance after you're on the new server. It's all brand new, top of the line hardware with SSD based caching, and the network is honestly one of the best on the West coast. We're extremely excited about this upgrade

Details were provided in your ticket but at this time your order/account has been setup Thanks for signing up with us!

Your ticket appears to be handled at this time so you should be all set here.

This is something either our sales or billing department can take care of for you. Please submit a ticket through https://support.hawkhost.com and provide us with the domain(s) you're looking to have this disabled on. If you're moving the domains to a new registrar you'll also want to make sure the registrar lock is disabled (can be done through the client area) and that your administrative contact email address is one you currently have access to.

You would set the nameservers in your domain registrars control panel. If the domain is registered with us, then you'd do it through your client area under "My Domains".

You're probably safe to leave it at 256MB for now. Allocating the additional memory will only improve the performance (to a point). Simply put, lot of SEO plugins (well, a lot of plugins in general) are coded without regards to performance or optimizations. They execute massive/poorly constructed MySQL queries which can take 30+ seconds to run and update millions of records at once. They also use inefficient functions to generate the keywords or populate the articles you're working on. First step would be read reviews of the plugin, both on the official page and other web master forums/sites around the internet. Secondly you can always ask your host about specific plugins and if they have experience with (both good and bad) the plugin(s) you're looking at. A final step would be to install the plugin(s) you're curious about and use something like https://wordpress.org/plugins/p3-profiler/ to identify where your bottlenecks are.

No plugin is necessary to secure your Wordpress installation but a lot of them do add benefits. As a general reference/starter guide for securing your WP installation we suggest looking at http://codex.wordpress.org/Hardening_WordPress

That's not entirely true. The SD plans do provide more CPU, guaranteed SSD based caching, and more MySQL concurrent connections. The point I was trying to make was that if you have very inefficient code or you're running some poorly constructed MySQL queries, the upgrade to the SD plan may not necessarily fix the issue.

@tekiegreg thank you for the assistance, very helpful and informative. @lusiano if you haven't already please contact our support team about this. If it's a code/MySQL query issue upgrading to SD might not fix the problem since a lot of those limits are the same. If you're not currently maxing your CPU then doubling it may be ineffective. We can check out our logs and look for slow/inefficient queries and maybe something will catch our eye.

Handling this for you right now, you'll have an update within 10 minutes.

There is unfortunately no way to automate this through cPanel directly. One of the underlying problems to that is if the functionality existed, folks could setup a cron to run once a day (or even more frequently) to generate backups which, depending on the size of their account, could be quite server intensive. Now scale that to X amount of users of your entire hosting network and you have a whole lot of IO problems coming up.

I'm very sorry to both of you for the delay -- we've had a bit of a backlog this week so a lot of our normal operations were taking far longer than they should have. We know it's not acceptable but I wanted to provide an explanation. We're addressing everything we can so I'm glad to see your orders have been setup now. If you have any other issues or questions please let me know directly (either via PM or a support ticket addressed to me) and I'll take care of you. Again I apologize for the delay and I do appreciate you signing up with us. Thank you!

You'd need to point the MX records for your domain(s) DNS zone to the server your account is hosted on with us. Unfortunately without knowing your account I can't provide those details, but if you contact our support team (https://support.hawkhost.com) they can help provide you the correct records to edit in your DNS zone. Email accounts can be setup right through cPanel under the "Email Accounts" interface. Please reference https://support.hawkhost.com/index.php?/Knowledgebase/Article/View/38/0/how-do-i-create-email-accounts

Glad to hear it was resolved

Please let me know your ticket ID you've submitted if this is not yet resolved for you. Sorry about the issues!

I'm not familiar with your account offhand so I'm not sure what your scenario is exactly, but there are a number of reasons you may not have been refunded yet. I've received your PM and replied inquiring for more info, please get back to me there. Thank you!

I would suggest submitting a ticket so we can debug this specific to your account. We'll need to know exactly what actions you're taking, the steps to reproduce the issue, etc. Thank you!

It appears the issue has been resolved and the tickets you've submitted have been closed. If you need anything further feel free to PM me or follow up in your original tickets.

If you're looking to make us the actual registrar of the domain, a transfer can be handled right through our website at https://my.hawkhost.com/domainchecker.php?search=bulktransfer -- before initiating the transfer please make sure there are no registrar locks enabled, WHOIS protection should not be enabled, and you should have access to the domains administrator contact email. With that said you can still host/point the domain to us without making us the registrar. You'd just need to change your nameservers to the ones we provided you when you first signed up. If you don't know where to find the nameservers for your account you can ask our support team for help

If you haven't already please submit a support ticket at https://support.hawkhost.com for assistance regarding this issue. A ticket will allow us to identify your account and look specifically into why the contact form isn't working. It sounds like there may be a misconfiguration either with your email settings/setup or the MX records currently in use for the domain(s) on your account. Unfortunately it's impossible to say though without having full access to your hosting account/files.