Brian

Definitely one of the more effective (albeit tedious) ways to filter spam, I know a large contingent of our userbase does this on a regular basis. Tony alluded to it with the increase in spam/attacks but with the global attacks on Wordpress installations over the past week (Refer to: http://blog.cloudflare.com/patching-the-internet-fixing-the-wordpress-br) we're not at all surprised to see more compromises, which directly results in more spam. The Internet is a fickle beast.

We'll email you if the transfer of the domain fails, otherwise as long as you click the approval email it should go through within 5 days. Thank you again for signing up

Let me be the first to officially welcome them to Hawk Host, and thank you for bringing them over to us! Check the order form now, that option should be there. Sorry about that!

I believe we got this resolved for you via ticket this morning. If not just PM me your ticket ID and I will make sure this is fixed.

Howdy Trisha, Welcome to the forums! -- as for your questions: 1) If you're moving WP installations, the easiest thing to do is sign up for an account with us and get WP installed using Softaculous in cPanel. Then you'd contact our support team and ask for help moving the database to your account. Once moved, you could modify the configuration details for the WP install you did through Softaculous to connect to that database, which will restore your posts/content. Once you verify the site looks good via preview URL, you'd change the nameservers on the domain to ours through your domain registrar and we'd then be hosting the site. There really shouldn't be any noticeable downtime. 2) You can transfer a domain to us as well as the hosting. That can be done through the order form, or separately at https://my.hawkhost.com/domainchecker.php?search=bulktransfer -- the cost is $10.95 but this adds one year renewal to the domain as well. If you are going to transfer the domain please make sure you have both whois protection disabled and any registrar locks removed. You will also need access to the domains administrative contact email. 3) Credit card payment is accepted so that is possible. If you didn't want to keep a card on file (you're not required to), then you'd just need to login to pay your invoice when they're sent. We send invoices 7 days before their due date, and you have 7 days after the due date before suspension, so it's essentially a 2 week period to make payment. Hopefully this helps, we'll be here for any follow up questions you may have after your meeting tonight

I just checked a few of our servers and it looks like cPanel (clientside) gives you the option to generate a private key up to 4096 bits, and 2048 is an option as well so your CA should accept a key/CSR pair generated from our servers.

Due to some recent changes (namely rolling out CageFS) access to some system libs/utilities may have changed. They're still available we just need to add them into your cage. If you submit a support ticket and reference this thread we *should* (our sysadmins will clarify) be able to get you access again.

Glad you like it! We're in love with it too!

If I'm not mistaken your ticket was taken care of. If that isn't the case please PM me the ticket ID and I will make sure we follow up

Looks like this server had not yet been firewalled for the MySQL floods/DOS. Our syadmin team applied the fix and so far that has worked for other servers so I have no reason to believe it won't fix hornet. Let me know if you continue to experience problems though. As an aside, that server did crash (maybe 5-10 minutes overall downtime) this afternoon so that explains the loss and monitoring email you received in the past hour or two. Edit: Fixing my typo of 'hornet' -- Been one of those days (weeks, years?)

If you let us know what you're trying to install via ticket we can fix this for your account until we have the PHP selector fully deployed.

To anyone in this thread / reading this thread, for the time being if you are unable to install an app via Softaculous due to a PHP version issue please submit a ticket (https://support.hawkhost.com) and link to this forum thread, and also let us know what you're trying to install. We have a work-around but it can only be applied to individual accounts for now until we move the servers default PHP version to the 5.3.X branch (which is coming soon, I promise you guys!).

They are indeed available monthly, rarely will any of our services (shared/reseller/VPS/semi-dedicated) not have a coupon available. As Fowler pointed out we do have promotions for larger savings a few times per year, but generally speaking the monthly coupons are within 5% of each other.

Howdy DarkGizmo -- Found your ticket and flagged it, I will make sure this is handled for you today. Cheers!

From what I can see we have internal notes about requesting delisting but you're right, no one from our sysadmin team did reply and I'm very sorry about that. I do believe you submitted another ticket as well this morning about this. Right now we're gathering info on where we stand with the delisting and someone will be replying to you shortly. Thank you for your patience and sorry about the mail troubles

Fixed, thank you

You should be able to reach us during our regular hours on chat (10AM-6PM EST) but if we're away or no one is there (and as I'm sure you've noticed) our helpdesk is there 24/7 so it's always an option. I agree with you though, chat availability should be more prevalent. If you PM me your ticket ID I can check the status, though you can always login directly (https://support.hawkhost.com) to view your ticket history.

Howdy Steve4, This is the kind of thing I love to see -- thank you for being a customer this long! Not at all uncommon unfortunately. There are a few countries we constantly see involved with fraud / malicious activity, Turkey being one of them. You would actually need to sign up directly through their site (https://www.cloudflare.com) to use their services on a reseller plan (still free though). The reason you don't see it in cPanel is the plugin is branded to Hawk Host, and since we provide strictly unbranded/whitelabel reseller plans, we couldn't include it on reseller servers. As another suggestion, a site like http://www.ip2location.com/free/visitor-blocker will provide you a list of IPs owned by a given country which you can then use your .htaccess to block. I recommend using Cloudflare for a number of reasons (automatic filtering of known malicious requests, automatic blocking of known malicious IPs, etc) but if you prefer to not rely on third party services, .htaccess would work just fine

It looks like you've been setup and that ticket was also handled so I believe you're good to go here. As for logging into the helpdesk, please try using the same details to login as you'd use for your client area (https://my.hawkhost.com/clientarea.php). We have login sharing enabled and the credentials for both the client area and helpdesk are the same.

Once your certificate is actually issued we can install it for you, our support team should have absolutely no problem helping you with that part. The problem is though when it comes to generating your private key and CSR, those fields require information we can't possibly know (organization, user details, etc) so we have no way of doing that for you. Luckily cPanel makes generating a key and CSR pretty straightforward so once you've done that it is only a matter of filling out the web based form your SSL issuer sends you to complete the configuration. If you're still having any issues getting your SSL cert going I'm happy to lend a hand if you'd like. Just send me a PM with your ticket ID (if you have one) and I'll grab it personally.

I do believe this is on our roadmap as we work on moving away from PHP 5.2.X entirely, making PHP 5.3.X the servers default, and then eventually offering PHP 5.5.X as our third PHP version. I honestly do not have a timeframe on when you can expect this but I know it will be talked about seriously very soon as we start removing PHP 5.2.X. If I'm being optimistic I want to say within a month but we still need to do testing/deployment/etc which can always cause unexpected road blocks and bugs. I will keep this thread updated once we have more info

All of our status updates / outages have been moved to http://www.hawkhoststatus.com/ -- we should have an outbound link on each location/server subforum which sends people to that site for the respective server. I will make sure that is done by the end of this week, thank you for bringing it to our attention

I believe we're talking about this on livechat right now

Git is supported and is generally what we recommend users install for version control on our shared plans. We'll need to install this for you though so if you submit a ticket at https://support.hawkhost.com with this request we can have Git installed

Redis is not available on shared hosting plans so this would be a show-stopper for this software. And as mentioned, 1GB of memory is quite a bit for a shared environment.