Brian

In most cases it ends up being cheaper upgrading your entire account and getting the additional bandwidth than just doing a disk only upgrade. If you contact our billing team we can price things out for you though

This is correct, you'd need an IP per SSL cert. In our shared hosting environment you unfortunately would need an IP for each. If you'd like I can get a second opinion from one of our sysadmins to see if wildcard SSL certificates are supported, in which case you'd only need one IP and one SSL cert.

We have a number of folks running prestashop on their accounts with us. Did you contact our support team yet about this? We should be able to figure out the issue from there!

Contact our sales department and we'll remove ID protection from the domain for you, that way you can approve the transfer to the new registrar

Impossible to say without having a detailed look at your account I'm afraid. If you have a ticket open, let me know the ID and I'll take a look if it hasn't been addressed already. Spot on advice. Also worth scanning your computer, and the computers of anyone with access to the site, for viruses. A lot of times a compromised local machine leads to stolen login credentials. And this hits on the importance of backups. We do keep backups of user files and databases, but at any given time those may be inaccessible and/or unavailable (though this rarely happens). Keep regular and consistent backups!

Please submit a ticket at https://support.hawkhost.com for this if you haven't already, this is an issue we'll need to address through there. Thank you!

A lot of times this is due to temporary congestion, as we see a lot of users from your region experience issues like this for 24-48 hours at a time then magically they disappear. There is also the issue of peering in that region, unfortunately a lot of ISPs have poor policies regarding that so you actually see better latency going across the pacific than going to a location geographically closer to you. We've tried to talk to a lot of network providers out there (so have our upstreams) to adjust the policies, and while improvements have been made, the situation is still not ideal.

I will make sure this ticket is addressed for you ASAP, I am very sorry about the delay in getting back to you!

We should be able to apply the coupon to your upgrade. Please contact our billing department through https://support.hawkhost.com to make sure this is handled properly

If your account is not setup just let us know via ticket, that way we know who you are

I believe all the relevant details for this issue have been/are being discussed in your ticket. I would prefer not to get into any more details in a public forum so as not to reveal anything personal to your account.

Please PM me your ticket ID but I don't know if we'll be able to make an exception here. While you may have the login details / account information, we cannot provide support or any information about an account to a user who is not authorized. It is against our policies to make any adjustments or really do anything to a customers account without the request being verified by an authorized user. I understand this can be frustrating but we see attempts daily of people trying to acquire information/request changes on websites they're not affiliated with. We cannot risk compromising our customers account, or any details related to the account, so as a result we have the policies we do.

This is correct. You can always do a domain redemption during that 60 day period but it is significantly more costly to do so as opposed to just renewing the domain before it expires.

You should definitely be getting an email back with a confirmation / ticket ID. I looked up your account and see you have two tickets submitted to our support department but none in account transfers. I'm pretty sure I know what happened to cause this issue (nothing you can fix / nothing you did wrong) but in the mean time, please submit a ticket to our support department and just include the migration details in that ticket. We'll need the old hosts control panel URL, your login details, and any special instructions. Sorry about the issues!

Please PM me your accounts primary domain name and I'll help you with this from there. I doubt that the email account being hacked has anything to do with you not being an authorized contact. If you send us an email/ticket from an address that is not listed in your client area (https://my.hawkhost.com/clientarea.php) we'd be unable to provide support for the account you're referring to.

The core utilities of Wordpress themselves *should* be fine. I think the majority of issues (if any) you'll run into will be related to your plugins/themes not supporting the RC versions.

You can install wp-super-cache right through your wp-admin panel More instructions can be found at https://wordpress.org/plugins/wp-super-cache/installation/ but essentially: 1) Login to your WP admin panel (http://yourblog.com/wp-admin) 2) Click 'Plugins' on the left side of the admin panel 3) Select 'Add New' and then search for the plugin you want to install. 4) Click install and you're done You can then continue on to use the plugins manager to edit the settings for the plugin.

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SPF records can be setup using the 'Email Authentication' option in cPanel. As for TXT and SRV records I'm really scratching my head as to why the cPanel interface doesn't let you add those, I could have sworn it was possible but just checked and I'm not seeing the option. In any event, we can add those to any DNS zone for you so just let our support team know the records you need added. It is also possible to host with us using third party DNS. You'd just need to point your A record to the IP your website is hosted on with us.

Just tested this on my iPad as well and noticed the same behavior. I'm not actually sure if this is a bug with IOS or cPanel/WHM or sure but I'm inclined to say cPanel/WHM. I tried searching their forums for an answer and couldn't find one. It may be worth posting over there (https://forums.cpanel.net/) to see if someone can help ya out.

Unfortunately django isn't supported quite yet in our shared environments -- if you ordered a VPS you'd be able to use django though.

You know you've been wanting a VPS. No need to fight that urge any longer. Now is your chance to get one for nearly 50% off. Check out http://blog.hawkhost.com/2013/07/11/48-hour-vps-special-save-48-on-any-plan/ for more details. We've never offered a discount quite like this on our VPS plans before. It won't be here for long so don't wait

We meet again For starters, I wanted to let you know I'd printed out your post at http://forums.hawkhost.com/topic/1163-christmas-card-2010/ with a single line bolded. "It's all about relationships" -- My MO ever since I've been in charge of our customer service + daily operations has been to build loyalty and relationships to Hawk Host, both with all of our staff and every single customer. The mark of a successful company is what your customers say behind your back. I constantly see your note and am reminded of what I'm here to do. It helps at times This is our expectation as well, and it is our responsibility. Our systems team is (in my biased opinion) one of the most responsible and competent in our industry. We've become so exceedingly efficient at dealing with server issues that most of the time I don't have to stop my day at all to deal with it. 2 years ago that wasn't the case but I have nothing but trust in that team, and so should our customers. I've said it before but I'll say it again, I almost prefer negative criticism to positive. Negative reviews show me the cracks in our otherwise stable ship. We'll never censor these forums or any reviews folks leave us so long as they are accurate and present all the facts fairly. If we screw up we deserve the criticism. If things do change for you and it isn't in the right direction, just let us know. If the issue you're reporting doesn't get the attention you feel it deserves, you know how to get a hold of me. Thank you, both personally and on behalf of everyone else here. These things keep us going during the long days As I've mentioned previously, I appreciate you taking the time out of your day for these reviews. Your reviews are above and beyond the most eloquent and well written ones I have seen in my time in the hosting industry. That not only applies to our company specifically but any I've read across the internet. I don't know if writing is a hobby or profession for you but it should be one or the other, you're rather enjoyable to read. I'll make sure both Tony and Cody see this review as well. They're busier than ever but I know they'll take time out of their day to appreciate what you've said.

Ratepoint shut down about a year ago which is why that goes no where

That is indeed a dead link. We did shutdown the FH forums a while ago and they were being redirected to our main site. I'll shoot this off to our web guys and ask them to fix it. Thank you kindly sir