Brian

Absolutely no offense meant here mate, but that's a great quote

You're half right here. Our VPS services are semi-managed, in that the user is responsible for the primary configuration, maintenance and upkeep of their VPS. Should the user run into an issue they're unable to fix or need to bounce something off of us then we're of course there to help. So we're not a fully managed host but we're not going to leave you in the dark should you need us. @IcEWoLF, as much as we'd love to offer this right now we're not in a position to. As you've noticed we like to do everything with a certain degree of quality -- that is, the best we possibly can. That attitude would carry over to our managed VPS service and right now we simply don't have the resources to offer a managed VPS service that matches the quality of our other services. We could hire out and make it a reality but right now we've got enough other exciting projects going on that this is something that we look forward to, but not something we do now. I hope everything is going well for you with your new provider and your site continues to grow!

Your site appears to be loading now -- at least the one listed in your signature. As for the access issues, we had a hiccup with some of our nameservers which may have caused the issues you're seeing. I strongly suggest you contact our helpdesk in situations such as this instead of opening a forum thread. While we're active here our helpdesk is much faster at replying!

Nope we're not doing any type of active throttling on uploads. If there's anything we can do to help troubleshoot please let our support team know!

Dolphin123, I've found your order / tickets and see what happened. I'll be emailing you here shortly with an explanation

Have you tested your upload speeds on anything else compared to a few days ago? I think this may be a case not of cause but of correlation with something else, maybe on your ISP side. I say this because Neptune and wdc006 are in the same VLAN, they're in the same datacenter and your site is even hosted on the same IP. As far as routing goes it was a transparent change. Additionally the hardware is actually faster on wdc006.

Thanks for the review! You made it onto twitter -- http://twitter.com/#!/HawkHost/status/121295181269053440

When accounts are migrated off to the new hardware we suspend the accounts on the old server, so the crons from Neptune will no longer work. If this doesn't seem to be the case for your account though please submit a ticket so we can locate your specific account details.

Hi there! What I'd suggest doing is start off with one of our shared hosting plans (determined by your disk/bandwidth) needs and going from there. As long as you're not running any resource intensive plugins and have your caching working properly, which it sounds like you do, we should be able to handle that on a shared plan. Should that not work out for you, we do have a 30 day money back guarantee or you can always upgrade to a VPS which I know would be able to handle the traffic.

There is no way to accomplish this through cPanel for individual accounts. Message size limits, attachment limits, and similar values are all set at the server level and can't be modified on a per user basis.

We can change your accounts primary domain for you. Please submit a ticket at https://support.hawkhost.com to our support department with this request and we'll be able to help you out.

Here is Googles official docs on how to get this setup: https://mail.google.com/support/bin/answer.py?answer=21289

1) We do require accounts to have a valid, registered domain name before setting them up so you'd need to have that first. It can be an old name you own but don't plan on hosting with us but a domain still needs to be provided. 2) No extra charge for your addon/parked/subdomains

Server is back online at this time.

This server has crashed as the result of an apparent hardware issue. Any updates we have will be posted in this thread.

Scheduled Backbone Maintenance [09/18/2011] Date: Sunday, September 18, 2011 [09/18/2011] Start Time: 12:00 AM CDT End Time: 08:00 AM CDT Services affected: Global Backbone Location: GLOBAL Duration: 8 hours ================================================== Network Engineers will be performing global maintenance on their backbone. During this change, Engineers will be implementing a number of policy changes. This work is required to support continued growth within the network and future global expansion. Due to the scope of this change, the work has been scheduled for the following day: Sunday September 18th 00:01 - 08:00 CDT While Engineers expect no outage during this maintenance, customers may experience higher latency and/or packet loss while routes reconverge across the network. ==================================================

Our shared only servers offer the following which aren't available on mixed ones: Custom cPanel skin -- Along with it being a lot easier on the eyes than a default x3 theme, it includes custom links for things like support tickets, account upgrades, our forums, etc. Cloud Flare plugin -- You can now control any sites using Cloud Flare right through cPanel, being able to enable protection and access your Cloud Flare account through the plugin. SSH access -- All accounts created on these new servers are granted SSH access by default. This obviously doesn't impact existing customers but it does for future ones. As you mentioned also, there are massive hardware gains here for users moving to dal006 (upgraded CPUs and hard drives). Internally, having services isolated between servers makes our jobs much easier. Well, I shouldn't say "our". I should say it makes the system administration team curse less and have a whole lot more control of the servers for backend work. Those less exciting hostnames are the product of that. I'm still a fan of our other names but practicality wins over personality in this situation. Lastly, this opens up a lot of doors in the future. There have been features we've wanted to provide in the past which we couldn't since the services were on the same machines. Moving forward we don't have to worry about that which provides a lot of opportunities to enhance both our shared and reseller suite of services.

We support this on our shard plans so you can install it and it'll work just fine. You just need to be careful as far as resources go though since WPMU can cause higher resource use.

Follow these steps and you'll be logging in again in no time! https://support.hawkhost.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=85

Glad I could help out

You can use the full 60GB, we don't throttle or cut off your use before that point. If you exceed your bandwidth for the month your site will display a page saying as much, but we'll always provide your monthly allocation. Generally speaking we do not provide bandwidth/disk only upgrades unless you're on our super plan. The way the pricing works out it's usually a better deal to upgrade both. That really is frustrating when it happens, isn't it? Not the same person in this case.

As you know we cleared this up so we're all set here. Thanks for doing that!

I may have a solution for you though it requires some account specific details so a public forum isn't the best place for the discussion -- please email [email protected], reference this forum post and then either update this thread or PM me the ticket ID and I'll take a look.

This maintenance has been completed.