Brian

I just replied to your support ticket with a much more detailed reply, but for anyone viewing this we suggested using countryipblocks.net to generate a .htaccess file which blacklists by country.

Just want to chime in here and say we do offer a 30 day money back guarantee on all shared and reseller services. So if you sign up and find you're still having issues, give our support team a chance to work with you and look into it. If you're still having issues, just submit cancellation and ask for a refund and you'll get all your money back and can look for a new solution. Like the guys have said though, we have plenty of users running PHP/MySQL driven sites without issues so I suspect you'd be happy with the performance.

This maintenance has been completed.

Scheduled Maintenance - DAL01 [07/21/2011] Date: Thursday, July 21st, 2011 (07/21/2011) Start Time: 12:00 AM CDT End Time: 04:00 AM CDT Services affected: Public Network Location: DAL01 Duration: 4 hours Event summary: Datacenter engineers will be performing maintenance on aggregate switches in the DAL01 network. During the window, engineers will be upgrading the firmware on these devices to increase security and stability. Customer impact: We expect no more than 10 minutes of downtime throughout the 4 hour window.

Scheduled Maintenance - DAL01 [07/21/2011] Date: Thursday, July 21st, 2011 (07/21/2011) Start Time: 12:00 AM CDT End Time: 04:00 AM CDT Services affected: Public Network Location: DAL01 Duration: 4 hours Event summary: Datacenter engineers will be performing maintenance on aggregate switches in the DAL01 network. During the window, engineers will be upgrading the firmware on these devices to increase security and stability. Customer impact: We expect no more than 10 minutes of downtime throughout the 4 hour window.

You got it -- if you have any other questions feel free to post, PM me, or shoot me an email ([email protected])

Based on what you've said on bandwidth and disk space alone the basic plan would be more than enough and will even provide plenty of room to grow. Now as far as the CPU throttling we do utilize a technology called CloudLinux which limits each user to 1 CPU. For a majority of our users this is more than enough and if you're constantly maxing that out you've probably outgrown a shared environment anyway. Unless you're using some high resource plugins on the WP install or your phpBB board I highly doubt you're going to be throttled by our system and have any issues at all. One thing to keep in mind is we do provide a full 30 day money back guarantee so if you do signup and move your sites over and for whatever reason you have problems you can always cancel and receive a full refund.

On step 3 of our order form you can select which location you want to be placed in

Hello, community. How are you? Hopefully you're doing just fine. As you all know, we take a lot of pride in our services and want everything we provide you guys to be a reflection of that. As we've grown we've been exposed to a number of different requests for services, features, or products which we'd never considered. About a year ago we opened the floor and wanted to create an open book of ideas you as the user want that we don't have. It worked out well then so hey, we're going to give it another shot. In the past year here's some of the new features we've implemented as the result of user suggestions: Custom cPanel skin with the Hawk Host colors / logo on it. In addition to that, the skin also includes quick links to things like your client area, our forums, helpdesk, etc. New reseller plans - we restructured our entire reseller offerings so that the plans include more space, bandwidth, cPanel accounts, and features. New services - We now offer SSL certificates and WHMCS licenses. Locations - We opened up in San Jose and will be adding additional, international locations by the end of the year. Going social - We started up a Facebook page, our Twitter account is just as popular, and we're even using our blog to interact. Support availability - People wanted to see our faces more, so we added more faces! We did some serious hiring this last year to increase our live chat, phone, and helpdesk availability as the direct result of your feedback. So you get the idea, we like to innovate and we'd like your help. After all, you're the ones using the services we're just supporting it. The above list is by no means complete, I'm sure if I took a poll of the top 3 biggest features from the last year each employee would give me a different set of answers. We're definitely not the largest host out there with millions in funding and a staff of 500+ to back us. What we lack in size (we're still not small, by any means!) we make up for in talent, determination and a passion to deliver a product we can be proud of. So here is where you come in. We've seen you guys provide some great suggestions before, ones that completely change the way we handle things. But that's not all we're looking for here. What do other hosts provide, which we don't currently, that you guys see as a must have? What do we currently do which you think could be improved on? Throw these ideas at us, big or small, and we'll evaluate each one. To give you an idea of what is on our road map in the coming months: More locations - We're going to make a serious push to establish a strong presence in Europe and Asia by the end of the year. Supported software - Our sysadmins are hard at work finding ways to support up and coming technologies, programming languages, and software to integrate seamlessly into our control panel. VPS control panel - Our development team has been hard at work on a brand new, custom built VPS control panel which we believe will compete with the best products currently on the market. Support resources - In addition to the staff we've brought on, we want to push self-help solutions for you guys. This includes our knowledge base, forums, and looking into feedback / community driven resources where all you need to know is right in front of you. There's no reason you as a user should have to rely on our support to fix a common issue, we just need to provide you the resources. If you've made it this far, you've done a lot of reading. I'll end this here (finally, right?) by saying we really do appreciate everything you guys provide us in the way of feedback, both positive and negative. This thread will be open for discussion, but you are more than welcome to PM me or send me an email ([email protected]) with any ideas / suggestions you'd rather not have out in the open

This maintenance has been completed.

Well hello there! Welcome to the forums and to our services If at any point you've got any questions or need a hand feel free to post on these forums, our community is full of helpful (and talented) folks who are happy to help. If its a service related issue we always suggest contacting our helpdesk directly. When that review is posted let us know here if you could. Always nice to see what you guys have to say about how we're doing.

I had to leave it for its originality. I'll admit though I did completely forget to remove that hyperlink. Thanks Tony

Scheduled Maintenance - Washington DC [07/12/2011-07/14/2011] Date: Tuesday, July 12th, 2011 (07/12/2011), Wednesday July 13 (07/13/2011) and Thursday, July 14th (07/14/2011) Start Time: 12:00 AM EDT End Time: 08:00 AM EDT Services affected: Public / Private Network Location: WDC Duration: 56 hours Event summary: During the maintenance, our provider will be replacing the existing CER and BBR routers (Cisco 7600 platform) with with new routers (Juniper MX platform) that will greatly enhance capacity and reliability in that market. Because of the scope of the changes that are planned they will be splitting the work across 3 nights beginning the morning of July 12th at 12:01am. This is necessary to ensure that the work can be done with the least impact to customers. This has been scheduled for: Tuesday July 12th 12:00 - 08:00 AM EDT Wednesday July 13th 12:00 - 08:00 AM EDT Thursday July 14th 12:00 - 08:00 AM EDT Customer impact: In order to do this change with minimal impact to customers our provider will be replacing the routers one at a time. This will allow them to take down one of the redundant routers and unrack it, rack the new router and configure it, and insert it inline. Once they've completed insertion of the new router they will then repeat the process for the second router. Because these routers are deployed as a redundant pair they don't anticipate any measurable downtime. This work will likely result in some sub-optimal routing, connections will be disconnected as the routers are removed from service, and customers may experience higher than normal latency. There is also the potential for some connectivity issues during the work. All work is expected to be finished by the completion of the Wednesday maintenance window. However, the window for Thursday was scheduled in the event engineers are unable to complete the work in time.

This maintenance applies to all shared, reseller, VPS and backup servers Scheduled Maintenance - GLOBAL [07/07/2011-07/08/2011] Date: Thursday, July 7th, 2011 (07/07/2011) and Friday, July 8th, 2011 (07/08/2011) Start Time: 12:00 AM EDT End Time: 04:00 AM EDT Services affected: Public / Private Network Location: GLOBAL Duration: 28 hours Event summary: Datacenter engineers will be performing global maintenance on their backbone. During this maintenance, engineers will be implementing a number of policy changes related to route announcement and accepting routes from providers and peers. This work is required to support continued growth within the network and future global expansion. Due to the scope of this change, the work has been scheduled across the following dates: Thursday July 7th 12:00 - 04:00 AM EDT Friday July 8th 12:00 - 04:00 AM EDT Customer impact: While engineers expect no outage during this maintenance, customers may experience higher latency and/or packet loss while routes reconverge across the network.

We're here M-F 8AM-7PM EDT for sure, and then there will be coverage on various days both before and after that set time. We *always* suggest people use our helpdesk though. It's a 24/7 operation and we aim for a 20 minute or less reply/resolution time

Still no central office yet, however the amount of employees we have has grown significantly so the time is coming

As of this moment all sites / services should be working as expected. There is the possibility of additional downtime throughout the afternoon as we continue to investigate this issue, however at the moment connectivity has been restored.

Some issues have resurfaced and you may notice intermittent connectivity once again.

As of this moment everything is back online however we are still working on fully mitigating this attack.

We are currently investigating a known issue/attack targeted at our shared nameservers. Any new information or updates will be posted in this forum.

We offer payouts via Paypal after you've earned $100 in commissions. Any amount under that can be used as an account credit towards any of our services.

Your discount is based on the amount they paid after the discount is applied.

We fully support mp3 content