Tony

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Tony last won the day on July 24 2019

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  1. The easiest way if you just installed the wordpress installation through Softaculous is to reinstall it. When you do the installation this time make sure there is no folder and just your domain and it'll make so it's yourdomain.com/ . If you have already spent a lot of time working on it then you would need to move the files instead down one directory. After you do this you would also need to update any Wordpress settings so it knows the change in location and URL.
  2. We had a bug report this morning that certain systems did not have the Python application system enabled. We have implemented a fix and it's been pushed to all servers.
  3. There is no direct connection into China it would go through transit/peering. You're best to check the network speeds of all our locations: https://www.hawkhost.com/our-hosting-network and pick the one that performs best for you.
  4. Tony

    Brotli

    We already support it and it's enabled by default.
  5. The bug was was thankfully fixed a few hours after being reported. We assume the bug was caused by security fixes they released earlier in the day. Hopefully cPanel have added unit tests for this specific case with the file manager so a similar bug won't come up again.
  6. I would recommend opening a ticket in this case as we definitely did not disable Node.js on any of our servers. There are a few causes that could break Node.js such as running out of disk space on an account but it's tough to know the cause in your case without us checking your account.
  7. Any site using that specific PHP version would have the same extensions. If you add an extension to PHP 7.3 all sites using it would get it. The default extensions for EA/ALT are not the same and as such we always recommend using the alt versions as you have control over the extensions. The EA versions you do not.
  8. You'd just go back to the select php version page pick the PHP version from the drop down you want to modify and then you can adjust the extensions.
  9. You can change each domain using the multi PHP manager. The default extensions are close to the same not necessarily identical as our default alt-php's due to the cPanel built PHP's not containing all the same modules.
  10. We recommended alt-php* as they support the ability to change the extensions while ea-php* do not. For changing the extensions go to select PHP version in cPanel then you'll see the ability to change the extensions for any PHP version we have available.
  11. For the name field you put your domain instead of @ and it'll create the correct MX records. You will also want to remove the existing MX record created by cPanel which points the MX record to our servers.
  12. We have no railguns at this time in Hong Kong and have no estimate on when it would be available. Unfortunately this location has obstacles that make it more difficult.
  13. Tony

    Imunify360

    Do you have a ticket number? We can definitely disable on a website it so I'm not sure why you were told otherwise.
  14. My understanding is our billing team worked with you and resolved this. In the future if you have add-ons you no longer wish to use please contact us so they get canceled properly before they're overdue otherwise you risk the associated linked service becoming suspended.
  15. My understanding is our billing team worked with you and resolved this. In the future if you have add-ons you no longer wish to use please contact us so they get canceled properly before they're overdue otherwise you risk the associated linked service becoming suspended.