Tony

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Tony last won the day on July 24

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  1. I would recommend opening a ticket in this case as we definitely did not disable Node.js on any of our servers. There are a few causes that could break Node.js such as running out of disk space on an account but it's tough to know the cause in your case without us checking your account.
  2. Any site using that specific PHP version would have the same extensions. If you add an extension to PHP 7.3 all sites using it would get it. The default extensions for EA/ALT are not the same and as such we always recommend using the alt versions as you have control over the extensions. The EA versions you do not.
  3. You'd just go back to the select php version page pick the PHP version from the drop down you want to modify and then you can adjust the extensions.
  4. You can change each domain using the multi PHP manager. The default extensions are close to the same not necessarily identical as our default alt-php's due to the cPanel built PHP's not containing all the same modules.
  5. We recommended alt-php* as they support the ability to change the extensions while ea-php* do not. For changing the extensions go to select PHP version in cPanel then you'll see the ability to change the extensions for any PHP version we have available.
  6. For the name field you put your domain instead of @ and it'll create the correct MX records. You will also want to remove the existing MX record created by cPanel which points the MX record to our servers.
  7. We have no railguns at this time in Hong Kong and have no estimate on when it would be available. Unfortunately this location has obstacles that make it more difficult.
  8. Tony

    Imunify360

    Do you have a ticket number? We can definitely disable on a website it so I'm not sure why you were told otherwise.
  9. My understanding is our billing team worked with you and resolved this. In the future if you have add-ons you no longer wish to use please contact us so they get canceled properly before they're overdue otherwise you risk the associated linked service becoming suspended.
  10. My understanding is our billing team worked with you and resolved this. In the future if you have add-ons you no longer wish to use please contact us so they get canceled properly before they're overdue otherwise you risk the associated linked service becoming suspended.
  11. Glad the migration went well and you're happy with the the faster and more reliable environment at a lower cost! This is just our first step on this new offering though moving everyone to this modern platform. It also opens up many new possibilities some of which all users will benefit from and others where the more advanced users may find useful.
  12. My understanding is our team worked with you and figured this out. Glad it's resolved.
  13. Tony

    Imunify360

    That is very strange I wonder if mod_security is actually getting disabled as I checked the ticket number and we saw mod_security hits still which would be indicative of it not being disabled. As far as disabling Imunify360 we can definitely do it on a domain basis (we have an internal support guide on how to do it). That being said if it's a mod_security hit for a specific application usually it's better for us to fix the rule if possible or for the user to disable mod_security. If we disable Imunify360 entirely for a domain then you're going to see an increase in bot traffic hitting your website. Of course if you still want to go that route just update the ticket asking for Imunify360 to be disabled and our team should be able to do it.
  14. cPanel operates with several major versions at one time, however they don't actively support them all. As of this post cPanel 78 is the recommended version and is installed on anyone using the RELEASE branch which is the recommended branch for production systems. The cPanel 78 reaching STABLE builds is most likely going to be the before the end of March meaning cPanel 76 will no longer be supported. The current LTS release before cPanel 78 is actually cPanel 70: https://documentation.cpanel.net/display/CKB/cPanel+Long-Term+Support . This version will actually reach end of life at the end of this month as well meaning going forward cPanel 78 is going to be the oldest version one can run with active cPanel support. As far as SquirrelMail it's not actively being supported and hasn't had a stable release since 2011. It does not support the latest versions of PHP ( http://php.net/supported-versions.php ) . There is a remote code execution exploit in it that affects the latest version: https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2017-7692 . cPanel has been patching the software themselves for quite some time to resolve compatibility and security issues. This was however not a long term solution and since no one has taken over the SquirrelMail project then it was finally time to stop maintaining it. There are still webmail programs within cPanel that are actually being actively maintained by the maintainers that are still offered.
  15. If you navigate to subdomains in cPanel it should show you the document root of the subdomain there. It's most likely /home/username/public_html/forum.mysite.com if you created the subdomain a long time ago. Only for new subdomains/add-on domains does cPanel put them below the public_html folder.