Cody R.

The machine is currently online - we're investigating further what happened. Currently the RAID card is indicating a missing drive. We'll post more information as we receive it. All services are currently online.

We're currently investigating machine outages on the Titan server. We will post more information here once we have it. Date: 08/18/2009 Start time (EST): 3:40pm End time (EST): 3:47pm Estimated Downtime: 7~ minutes

Talking to you on live chat / PM

Sorry we didn't get to you in time, though it appears you found your answer okay! Cheers!

Lightspeed should work - though they hard coded something that checks to see if the web server isn't Apache and if it's not it spits out that generic error. It looks like they're only doing this as to make sure htaccess works. if(!stristr($_SERVER['SERVER_SOFTWARE'], "apache")) { echo " "._AB_NOTSUPPORTED.""; } [/code] The only thing I can recommend is removing that little catch and trying again. Let us know if you need further help

The connectivity is currently sporadic - the datacenter is still looking into the issue. We'll provide an accurate timetable when possible regarding the downtime.

It appears the server is now pinging and the issue is rectified. We havn't received an official response as of yet - we'll post an update once we're 100% sure everything is back online.

We're currently experiencing network issues with the Titan server - we're currently investigating it and will provide any updates via this thread.

If you were to fight it you may win, though ultimately it's not worth the hassle for the most part.

Good to hear your experience with us thus far has been good - I hope we can continue to please you ! We're currently looking for feedback regarding our service, so if you have any insight please let us know! http://www.hawkhost.com/forums/showthread.php?t=463

And a personal spell checker for Tony is in the works ...

Over the past six months we

Thanks for the kind words - it means a lot when customers refer friends and family (can't get much personal)! We have no intentions on selling - it's too much of a passion for everyone here to simply let it go. Plus our mascot wouldn't be too happy.

rsync has been around for ages and does wonders - the reason people utilize it is because of the incremental features, but also the ability to migrate files over an encrypted network (SSH,SSL) - depending on the nature of your files you may or may not want to worry about it (ex: portfolio pictures it's not a huge deal).

We use Syntax highlighter plus

People will likely fall back onto other frontends do XEN/OpenVZ or will eventually develop their own solutions, much like we are

It's possible that you have too many incoming connections so the server temporarily blocked you - if you submit a ticket we'll take a peak for you. Alternatively if you idle for too long the server will disconnect you.

Tony spilled some prune juice on it

We only offer this to customers currently, and don't actively promote it as we find it to be a lackluster system currently (integrated with WHMCS). Our payout is nothing near HostGator's for the time being, though we'll likely launch one shortly which will have similar perks.

You're absolutely right, but in some sense we do this for you. Every night we make a full backup of everyones files to a remote machine - which means there's not a single point of failure (if the server you were on died, your data would still remain). Beyond that since all of the servers run RAID-10 we have several layers of redundancy regarding data - allowing us to confidently say your data is pretty safe

Looks like you have some decent stuff . It appears your lightbox on your portfolio page has some minor visual issues (Firefox 3) - may want to take a peak. http://www.offusion.com/work.php

If I understand what you're saying try to put "pluto.hawkhost.com" under the remote server.

We plan on launching one in the future

It's too difficult to give a definite answer as there's several variables that we take into account. For instance if it's a single script in the background occasionally hanging and causing resource issues we'll first contact you and ask you to resolve it. If you don't reply back within a reasonable period of time we usually will CHMOD the said script so it can't run until its attended to. The only time we suspend a account fully is if it's absolutely necessary - we realize how important uptime and being able to reach a website is (especially if it's a business related website, etc). An example of this would be if the website in question is simply making the server unusable for everyone else - which may cause us to suspend it depending on it's nature (hanging for a moment and then killing the process, hanging indefinitely, a index page vs. a background cron script, etc). As for bandwidth usage: we allow some wiggle room in regards to quota's, though if you go too far over our system simply suspends you (after sending several warnings). This is unavoidable unfortunately - luckily it's rarely an issue if you're watching your usage. If you notice you're reaching your limits simply submit a ticket requesting an upgrade to the next package and that issue is usually absolved. Sorry for the long winded reply, it's just not a straight answer of "we'll suspend you" or not - every issue is different. We want your website to be up as much as we want ours, and as a result suspensions are handled on a "absolutely necessary" basis.

I realized you were joking - though I wanted to clear it up for future clients / potential clients that it wasn't the case. LiteSpeed has had it's issues since the migration, though the tradeoff's (in our eyes) has been well worth it.