Cody R.

We're trying to minimize the downtime as much as possible - we're not going to drag our feet on the matter. Things do appear to be looking up though Thanks for understanding, it's truly a inconvenience for everyone.

Just to answer people about backups; we have a full machine backup as of Jul 24 00:48:12 CDT (this morning). We're letting the datacenter tech looking into to see if we can simply rebuild the array(s) or have to do a full restore. We'll keep the updates coming via this thread, sorry for any inconvenience!

Everything okay now? Just making sure everything got resolved for you .

Thanks for the kind words - we love it when our clients reach out and let us know they're satisfied . It looks like your transfer was pending and it's not moving along nicely.. looks like it'll be done shortly. Hope you continue to enjoy your time here with us !

Glad to hear you've enjoyed your stay so far, and have utilized RVSiteBuilder (recently added ). Hope to see you around - granted the less tickets you need to submit the better. Cheers!

Thanks for the kind words - glad to hear you've been happy with us. Hope you continue to enjoy your service .

Or live chat .

Servers Affected: Mars Mercury Venus Skyline Datacenter Engineers will be performing upgrade maintenance on the customer router some of your servers connect through on Sunday April 13th starting at 4:00am EST. During this time, engineers will be swapping out the existing supervisor engines (SUP720-3BXL) with new Cisco best of breed supervisor engines (VS-S720-10G-3CXL) on FCR01.DAL01. As this router provides direct connectivity to your server(s), public internet connectivity will be unavailable at various points during the above maintenance window. Private network connectivity will remain functional throughout the maintenance window. Although we expect this upgrade of the supervisor engines to only take approximately 15 minutes, we have scheduled a maintenance window from 4:00am to 6:00am EST. Summary: Date: 04/13/2008 Start Time: 4:00am (EST) End Time: 6:00am (EST) Duration: 2 Hours Estimated Downtime: 15 Minutes -HawkHost Staff

Well first off I'm glad you haven't found any bad reviews of us - but that's one thing we've noticed.. our customers don't post many reviews (and the ones that have have been positive.. thanks guys)! I'll handle your questions in order here: 1) As long as your other cPanel provider allows remote backups / transfers we can do this for you - once you signup just submit a ticket and we'll get this rolling for you. 2) We can't disclose the amount of staff that work for us but we have people around the clock answering tickets and such. Tony just steals everyones credit because he has nothing better to do ( 3) Our provider is SoftLayer and we're currently utilizing their Texas location - though we plan on expanding to some other locations eventually (blog post!). If you have any more questions please let us know - we'll be glad to answer them. And I'm pretty sure you'll be pleased with our service *cough*no 40 hour downtime*cough* . Cheers, Cody

I'm here too! Glad to see some of our customers posting, I wasn't sure if some of you were alive. To another good year folks !

Appreciate the kind words.. as Tony said most people don't mention if they think we're doing a good job, so it's reassuring to see people compliment us. Once again thanks !

The upgrade to CPanel 11 has been finished. If you would like to be moved to the X3 Skin (it's pretty!) please submit a ticket. Thanks for your patience!