Brian

That load time is relatively fast, and your site seems to be loading very quickly from the locations we've tested. If you've already disabled all extra plugins and optimized the site then the load times you're seeing are likely due to the latency between your site / our network and the servers performing the speedtests.

Good morning! Thanks for checking out our hosting! DNS propagation (at least for 95% of providers/ISPs) nowadays certainly doesn't take that long. In our experience it's usually only a few hours, if that. Technically speaking as well once you change the nameservers the site(s) would be online/accessible, the only people who'd have issues accessing it would be the ones who are still cached to the old IP. I would not recommend using two sets of nameservers during a migration. Let me know if you've got any other questions. Alternatively our sales team (https://support.hawkhost.com) can help you via ticket if you want to go that route instead (you'll likely get a quicker response through a ticket compared to our forums). Cheers!

In cases where your site is deindexed or losing rankings it's usually due to your content on your site and not your shared IP. With that said this is something best investigated via ticket so we can pull up your account details and look further into this. Please contact our support department through https://support.hawkhost.com and provide as much detail as possible so we can have a look for you. Thank you!

In the interest of not revealing your account details on a public forum (including your username, temporary URL, pointing out issues, etc) I don't want to pore over this line by line in this thread. What I can say without revealing anything is that generally speaking any missing images or CSS on preview/temp URLs is due to how the content is being linked (relative paths vs URLs, for example). I'm also not seeing an index.html file in your public_html directory currently so that's why the directory listing is showing. When I add one as a test it displays the index file and no longer shows the directory listing. If you haven't already I would recommend contacting our support team via helpdesk for clarifying any final questions/issues here.

You can access your site(s)/files using a preview URL. That URL should have been included in your "New Account Information" email. It will resemble something like http://192.168.1.1/~yourusername (replace the IP with your accounts IP and the username with your username). As for FTP, the hostname you connect to would be the hostname of the server you're on or your accounts IP address. That information can also be found in your account information email under the FTP section. If you're not sure where to find any of that info please contact our helpdesk team (https://support.hawkhost.com) so we can pull up your account and provide you those specific details. Thank you!

Hello! This is being handled in ticket ID LSA-158-38661 with our helpdesk team. We'll get things sorted out for you through there

It looks like your order has been setup at this point so you should have received your "New Account Information" email with all the account details to get started. If you don't see this email in your inbox please check your junk/spam folder in case it was accidentally filtered. Thanks for signing up with us!

This indicates your account/websites have been suspended, though there are a number of reasons this may have happened. I would recommend submitting a support ticket through https://support.hawkhost.com so our helpdesk team can pull up your account and provide you with detailed information specific to your account. Thank you!

Hello! To increase your PHP max upload size, along with all your other PHP settings, you should: Login to cPanel => Use the search to find 'Select PHP Version' => From there, click 'Switch to PHP Settings' If you'd like our helpdesk support team can do this for you as well!

Thanks for having them sign up with us! The process of moving from a shared plan to a reseller is rather simple and our team can handle the entire migration for you. Even with migrating multiple shared accounts into the reseller plan it's a very straightforward process. Since you're working with multiple shared accounts what we'd do first is upgrade your one cPanel account to a reseller account (involves moving to a new server), change its permissions, setup WHM access, etc, making it the primary account on the new reseller. We'd then migrate any other remaining cPanel account(s) you have to the reseller account. All said and done it only takes a few hours to complete. The process of moving to a VPS is basically the same (order a VPS, get it setup, migrate the account(s), update your DNS) though the only caveat there is you would need to order a cPanel/WHM license with the VPS for our team to assist with the migration. Hope you're enjoying the holidays!

Good morning! It looks like your order / account have been setup. While there was a bit of a delay it certainly wasn't 24 hours, and this was due to the order requiring a manual review since it did not pass our automated fraud check. Thanks for your patience!

Hello! It looks like your order did not pass our initial fraud check and required a manual review before it could be verified/approved, hence the delay. At this time I'm seeing your service as active so you should have received your "New Account Information" email with all the account details needed to login + start setting up your website. Thanks for signing up with us!

This could be due to a number of reasons. What we'd suggest doing is logging into cPanel directly and using the File Manager in there, or alternatively use FTP to upload your files. Using FTP with a client like FileZilla is going to be more effective and fail far less often compared to relying on the cPanel File Manager for uploads.

A 503 usually is related to your site / applications and not a server wide issue. If you haven't already I'd suggest reaching out to our support team (https://support.hawkhost.com) so they can look at your account and try to replicate the issues / provide a fix.

All of our hosting plans include free migration support so there is no extra fee for that. It sounds like your current host uses cPanel which in that case we can do a complete migration which will move all your sites, files, databases, etc. We also provide a preview URL with all accounts so you can preview the site(s)/forum before you flip the DNS to verify there are no errors or configuration problems. Once your account with us is setup/active you'd just need to submit a ticket to our support team through the helpdesk and they can handle the rest from there :)

This has been fixed and you should see the account credit balance once you've logged into the client area dashboard.

All of our hosting plans allow adult content. You should select the plan that suits your technical needs, which in most cases would be a shared hosting (https://www.hawkhost.com/shared-web-hosting) package. If you need more resources but still a shared environment then you'd opt for semi-dedicated, and a VPS would be if you needed complete control over the entire hosting environment.

That's very strange then because we started the cPanel updates at about 1PMEST. As far as I know we weren't doing any maintenance/upgrades that early but now I'm going to triple-check out internal chat logs and notes to make sure. If you want to have this investigated further / get some more account specific replies feel free to submit a ticket while referencing this thread and we'll handle that accordingly. Either way I'm sorry about how we handled this. It's not a mistake I expect to repeat and I want to make sure we're more diligent about posting status updates for any extended issues (minor as they may be).

Yesterday was a bit of an anomaly with the cPanel updates. We've been running them for years now without any disruption to services or major issues, the biggest problem would be customers couldn't login to cPanel for maybe ten or fifteen minutes. For some reason (which is still being investigated) we had a number of updates fail yesterday which, while frustrating, didn't cause extended issues. There was only one server that I'm aware of where we had email issues that lasted about two hours. You're right in that we should have updated the status page when this happened but truth be told we didn't expect the update/fix to take as long as it did, and we simply overlooked updating the status page while trying to debug the issues. We'll be better about that next time. You mentioned your email and cPanel weren't working all day which is very concerning to me because as I said we only had one server experience about two hours of connectivity issues for cPanel logins and receiving emails. If the services were down all day then it's likely something else was at play here that we weren't aware of and that is definitely something we'd want to investigate further.

For remote MySQL connections our support team will need to whitelist the IP(s) you're connecting from through our firewall. Please submit a ticket at https://support.hawkhost.comwith a list of the hostnames/IPs you need to connect from and we'll get those whitelisted for you accordingly. Thank you! :)

Domain name redirects are available without a hosting plan, you'd just need to use the nameservers we provide for this functionality. Please contact our billing department once your domain is registered for the correct set of nameservers to use. Unfortunately though domain masking on the redirects isn't available.

We will keep the old IP online/routed for approximately 24 hours (could be up to 48, but 24 minimum) after the migration is completed.

We did have a brief network event in Dallas yesterday around 7:30PM EST. It was quickly resolved and full connectivity was restored in less than 5 minutes. With that said if you continue to experience these issues please let us know so we can investigate further.

You can submit this information via email ([email protected]) or through https://support.hawkhost.com-- just be sure to ask for the message to be escalated to management. Thank you!

If you've forgotten both your password and security question then our billing team will need to reset your security question for you. Before this is done we'll need to verify your account ownership. Please submit a ticket to our billing department at https://support.hawkhost.comfor further assistance. Our team will work with you to verify your ownership/identity and then help you regain access to your account accordingly.