Brian Posted July 8, 2011 Report Share Posted July 8, 2011 Hello, community. How are you? Hopefully you're doing just fine. As you all know, we take a lot of pride in our services and want everything we provide you guys to be a reflection of that. As we've grown we've been exposed to a number of different requests for services, features, or products which we'd never considered. About a year ago we opened the floor and wanted to create an open book of ideas you as the user want that we don't have. It worked out well then so hey, we're going to give it another shot. In the past year here's some of the new features we've implemented as the result of user suggestions: Custom cPanel skin with the Hawk Host colors / logo on it. In addition to that, the skin also includes quick links to things like your client area, our forums, helpdesk, etc.New reseller plans - we restructured our entire reseller offerings so that the plans include more space, bandwidth, cPanel accounts, and features.New services - We now offer SSL certificates and WHMCS licenses.Locations - We opened up in San Jose and will be adding additional, international locations by the end of the year.Going social - We started up a Facebook page, our Twitter account is just as popular, and we're even using our blog to interact.Support availability - People wanted to see our faces more, so we added more faces! We did some serious hiring this last year to increase our live chat, phone, and helpdesk availability as the direct result of your feedback. So you get the idea, we like to innovate and we'd like your help. After all, you're the ones using the services we're just supporting it. The above list is by no means complete, I'm sure if I took a poll of the top 3 biggest features from the last year each employee would give me a different set of answers. We're definitely not the largest host out there with millions in funding and a staff of 500+ to back us. What we lack in size (we're still not small, by any means!) we make up for in talent, determination and a passion to deliver a product we can be proud of. So here is where you come in. We've seen you guys provide some great suggestions before, ones that completely change the way we handle things. But that's not all we're looking for here. What do other hosts provide, which we don't currently, that you guys see as a must have? What do we currently do which you think could be improved on? Throw these ideas at us, big or small, and we'll evaluate each one. To give you an idea of what is on our road map in the coming months: More locations - We're going to make a serious push to establish a strong presence in Europe and Asia by the end of the year.Supported software - Our sysadmins are hard at work finding ways to support up and coming technologies, programming languages, and software to integrate seamlessly into our control panel.VPS control panel - Our development team has been hard at work on a brand new, custom built VPS control panel which we believe will compete with the best products currently on the market.Support resources - In addition to the staff we've brought on, we want to push self-help solutions for you guys. This includes our knowledge base, forums, and looking into feedback / community driven resources where all you need to know is right in front of you. There's no reason you as a user should have to rely on our support to fix a common issue, we just need to provide you the resources. If you've made it this far, you've done a lot of reading. I'll end this here (finally, right?) by saying we really do appreciate everything you guys provide us in the way of feedback, both positive and negative. This thread will be open for discussion, but you are more than welcome to PM me or send me an email ([email protected]) with any ideas / suggestions you'd rather not have out in the open Quote Link to comment Share on other sites More sharing options...
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