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Everything posted by Tony

  1. cPanel operates with several major versions at one time, however they don't actively support them all. As of this post cPanel 78 is the recommended version and is installed on anyone using the RELEASE branch which is the recommended branch for production systems. The cPanel 78 reaching STABLE builds is most likely going to be the before the end of March meaning cPanel 76 will no longer be supported. The current LTS release before cPanel 78 is actually cPanel 70: . This version will actually reach end of life at the end of this month as well meaning going forward cPanel 78 is going to be the oldest version one can run with active cPanel support. As far as SquirrelMail it's not actively being supported and hasn't had a stable release since 2011. It does not support the latest versions of PHP ( ) . There is a remote code execution exploit in it that affects the latest version: . cPanel has been patching the software themselves for quite some time to resolve compatibility and security issues. This was however not a long term solution and since no one has taken over the SquirrelMail project then it was finally time to stop maintaining it. There are still webmail programs within cPanel that are actually being actively maintained by the maintainers that are still offered.
  2. If you navigate to subdomains in cPanel it should show you the document root of the subdomain there. It's most likely /home/username/public_html/ if you created the subdomain a long time ago. Only for new subdomains/add-on domains does cPanel put them below the public_html folder.
  3. Tony


    Imunify360 is designed to stop malicious requests and unless the IP has been associated with malicious activity they should never see any prompt. The other cause could be you're triggering mod_security rules which can be disabled via Mod Security in cPanel. If you are really insistent on having absolutely no web application firewall protection you can open a ticket and our team can disable it just for your domain.
  4. We support the ability to have random seek of MP4/H264/F4V files which would allow you to stream the video file. You could then use the video tag to actually display it. If you're looking for a software package to manage the video's you could use Wordpress or any other third party PHP application. We also offer Softaculous which has many free open source applications which I'm sure one of them may work. This would be dependent on the speed of your internet connection.
  5. Tony

    PHP versions

    It's unfortunately wrong the MultiPHP system is made by cPanel and it's just not as smart. It always displays the current version as what we set the default version globally which right now is PHP 5.6. I suspect this is due to the fact all your add-on domains are in your public_html folder meaning they'd inherit their parent folders PHP version. You could either change the document root of all your add-on domains to be below your public_html folder or you'd need to set the PHP version of every add-on domain in the the MultiPHP manager as well.
  6. The stdout/stderr logs should be written in the project root of the Node.js application. This is also true of our Ruby and Python application systems. If it's not doing that it might be worth opening a ticket and asking it to be escalated as it might be a web server bug specific to Node.js
  7. As we explained in the ticket your account was unfortunately found sending spam and as you had requested our team provided you with a backup of your account.
  8. My understanding is our team identified your issue and resolved it. What I suspect is someone from your side switched your website to use the Securi service but then forgot that SpamExperts was setup on the account. As a result the destination where SpamExperts was told to deliver email was incorrect. Now that this is fixed it be wise to keep SpamExperts enabled as I bet it was filtering out a large amount of spam for you and you had no idea as it was just doing a great job. What I assumed was going on based on the information you gave in this thread is you were forwarding email to Yahoo and they were deferring it (pretty common problem people have). Not that your email was bouncing due to an incorrect destination setting on SpamExperts. My apologies but when investigating an issue without being able to lookup a users account info one can only go based on the information provided here.
  9. It would the problem is anytime you forward they consider you as the sender of these emails. It's a pretty standard practice anywhere as otherwise spammers would just make fake forwards to get around filtering software. That unfortunately then means anytime we let spam through to your or accounts there is potential for legitimate emails to not arrive along with the spam. It's a pretty good chance Gmail or Yahoo were already causing you to miss legitimate emails due to them dropping them or putting them in a junkmail folder and it's never checked. Since you have a Yahoo business account it's worth asking them about missing email but I suspect they won't be much help and will tell you to use your email address or ask why aren't you hosting the actual email accounts with them as well and not a third party. Unfortunately just have to get them to add you for us to investigate further but what I suggested above I suspect is the problem and our team won't have a fix to it. Our side is doing it's job it's the other end deciding they don't want the forwarded email.
  10. Looking at that failure notice it looks like you're forwarding email from one address to a address which is the problem. Yahoo has decided they don't want these emails and after x amount of tries and y amount of days we inform you we've been unable to forward it along. We see an increasing amount of users run into problems where forwards start failing due to them forwarding spam to their third party email provider. This provider then starts sending all the forwards to a junkmail folder or in Yahoo's case they just start blocking them entirely. We highly recommend users use the POP3/IMAP checker features of these third party services and create actual email accounts if you really want to manage your email through these providers. That being said most will send your replies as, making it not look particularly professional. A few guides from common providers on how to do this: Yahoo: Gmail: It sounds like you found a mistake in our article while the URL it shows is correct the underlying link isn't. This has been corrected sorry for the confusion there. Though what we'll need in order for you to provide support is for you to get your email added as an authorized contact and without that we simply cannot provide support this is a security concern without a user being authorized.
  11. The code you pasted should be right as it's the default one if it's not working that is very strange. How our Node.js, Python and Ruby application systems work is by utilizing Phusion Passenger except it's Litespeeds own implementation of it. We're going to get a few tutorials up on deploying some common node.js apps as the guides for most applications assume you have your own server. This is obviously not the case with us but the majority of them should still work once you only do the portions that actually apply to deploying the application itself.
  12. The benefits are great when looking at what the format itself. The problem comes in when you're for example wanting to restore a backup. The way mdbox saves everything it's via index and multiple messages within a single file. The maildir format each email message is it's own file which makes it extremely easy to restore individual email messages. Under mdbox you cannot do this and you'd restore the entire inbox and say you wanted a message from 5 days ago you'd be stuck taking your entire inbox back 5 days.
  13. You'll login to cPanel then go to "Email Routing" then you'll see radio buttons with a few options pick the "Remote Mail Exchanger" option. If you need further assistance you're best to open a ticket with our support team.
  14. Hello, One is a PHP packaged by cPanel where you have absolutely no control over extensions. The alt-php ones you have control over the extensions so you can use select php version look at say PHP 7.1 and set specific extensions for it and save it. Any site that uses alt-php 7.1 would get those extensions and this is a new feature as of a few days ago. That being said our team discovered a bug where if you have too many extensions loaded it will throw a 503 error. We've implemented a fix for this already and it's propagating to all servers. In the next 24 hours roughly all servers alt-php should work as well from the multi php manager page.
  15. We support the mail() function meaning wp_mail() would work so that is not the issue. What sounds like your issue is your email routing in your cPanel is setup incorrectly. If you're hosting your email externally you need to login to cPanel got to email routing then let it know that you're using a remote exchanger. After that it will send the mail out from the server opposed to trying to locally deliver which is the default setting.
  16. The way our systems work is they assume unless specified otherwise email is hosted locally. This is for optimization reasons to avoid sending mail out only for it to come right back to the server as it would lead to slower email delivery rates on the server. You can modify this on your account by logging into cPanel then going to "Email Routing" and setting your domain to "Remote Mail Exchanger". After this it'll send the email out and it should arrive to the Office 365 systems.
  17. There are stable memcached and redis packages for PHP 7.2 so both are optional extensions under the select php version option in our cPanel.
  18. A lot of this depends on your application you're operating. If it's PHP hen you'd want to see if yours support PHP 7.0/7.1 or 7.2 as it can provide significant speed improvements over PHP 5.6. We provide up to PHP 7.2 right now straight through cPanel: | If you're using Wordpress you'd want to consider a caching plugin. The one we recommend is the Litespeed page caching as it's leverages the capability of the web server: For other applications you'd want to look at the plugins you're using any themes. Then along with that just any recommendations the specific application suggests such as using Redis/Memcached (make sure you actually configure it) or their own built in caching.
  19. The tricky part about this is the software itself is not being maintained by anyone. The last update to it was May 30th, 2013 which is now 5 years ago. In cPanel v70 there was three updates alone to make SquirrelMail remain functioning. These includes security fixes and interface fixes a few of which we reported to cPanel and I have no doubt we weren't alone in reporting the issues. I can only imagine this will get worse as end of this year PHP 5.6 hits EOL and the supported PHP version is going to be 7.1. That would mean SquirrelMail should be compatible with PHP 7.1. This would have a significant cost associated with it I suspect as it would require significant changes to the code to maintain compatibility. If cPanel is reaching a point of being unable to justify support for it then it's really unlikely we could as I'd suspect it would require significant development time to maintain.
  20. The advantage of our cloud hosting is our ability to scale resources (CPU, memory, disk space) and handle failures much better. For CPU/memory/disk space it be less than 5 minute outage for us to make more resources available to the server. For hardware failures it would be up to a 5 minute outage as well as the server would come back on another one of our available hardware nodes. For actual performance it would have a minimal impact at best as the big change is simply for our ability to add more resources easily if necessary. All our web hosting servers are powered by SSD's capable of up to 500,000+ random IOPS combined and our cloud platform can deliver that same performance to a single server from our internal benchmarking. The other underlying hardware we all comparable between our regular web hosting accounts and our cloud hosting accounts. We run E5-2600v4 series in our cloud right nowand our regular web hosting servers are typically E5-2600v2/v3/v4 at this point. The performance impact between generations on a per core performance is only in the 5-15% difference which for a single web site probably isn't even measurable.
  21. Looking over your ticket and your other topic it seems as though you were expecting cloud server to work like a shared web hosting account where it's just cPanel and everything works the same. What it is in fact is your own actual server where you have your own operating system, root and if you opt to use cPanel/WHM then you'd have access to the WHM interface as well. This is far more comparable to our VPS plans except unlike our VPS plans it uses a high availability system that helps remove some of the common reasons server goes down (hardware failures). It also uses a virtualization technology (KVM) which allows for further customization beyond our standard VPS plans that run on OpenVZ. If you're simply looking for shared web hosting powered by cloud infrastructure that would be currently only our New York City location which our team would gladly move your shared web hosting account to if requested. Our goal is to have the majority of our locations eventually powered by the same combination of software.
  22. As you were advised in your ticket there were some discrepancies with the information you provided us. I believe this has now been resolved and your order was setup.
  23. Tony


    My understanding is you opened a ticket with our support team and in your case it was an issue on your end and you've fixed it.
  24. We allow you upgrade between plans that are compatible with each other. Our Primary and Profession plan are shared web hosting which is why you can upgrade between them. Our cloud servers offering is your own server with a root password, your own operating system etc. There is no way we could make so you could upgrade from a shared web hosting plan to your own server.
  25. I have no experience with Libsyn so I'm not sure how well they perform but I don't see any mention of them using a CDN so I think it would be pretty comparable to single location hosting. How our cloud hosting works is you're given your own server and you can install any software you wish. Apache/Nginx/Litespeed all would have no problem serving static content so I don't think you'd ever run into issues with the web server portion. Every cloud server with us is connected to a server capable of up to 40gbps but each cloud server by default can utilize a maximum of 1gbps. This limitation is simply because very few users would need more than 1Gbps and if they're using more than this and they're not experienced with servers it most likely would mean a compromised system. 1gbps is the equivalent of 125MB/sec which say if you had 500 users all at once that would be divided to 0.250MB/sec. I however don't think realistically you're see 500 users all at once in the exact same second. I think 1MB/sec or more per user would be a more realistic number you'd see. If this is truly the expectation though like I mentioned you could speak to our sales team and look at going up to 10gbps a second when necessary. You could also of course setup multiple servers and accomplish your goals that way.