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Everything posted by Tony

  1. Tony

    Node js application not working

    The code you pasted should be right as it's the default one if it's not working that is very strange. How our Node.js, Python and Ruby application systems work is by utilizing Phusion Passenger except it's Litespeeds own implementation of it. We're going to get a few tutorials up on deploying some common node.js apps as the guides for most applications assume you have your own server. This is obviously not the case with us but the majority of them should still work once you only do the portions that actually apply to deploying the application itself.
  2. Tony

    Mailbox format - (maildir, mdbox)

    The benefits are great when looking at what the format itself. The problem comes in when you're for example wanting to restore a backup. The way mdbox saves everything it's via index and multiple messages within a single file. The maildir format each email message is it's own file which makes it extremely easy to restore individual email messages. Under mdbox you cannot do this and you'd restore the entire inbox and say you wanted a message from 5 days ago you'd be stuck taking your entire inbox back 5 days.
  3. Tony

    Setup email (Office 365) on Share Host

    You'll login to cPanel then go to "Email Routing" then you'll see radio buttons with a few options pick the "Remote Mail Exchanger" option. If you need further assistance you're best to open a ticket with our support team.
  4. Hello, One is a PHP packaged by cPanel where you have absolutely no control over extensions. The alt-php ones you have control over the extensions so you can use select php version look at say PHP 7.1 and set specific extensions for it and save it. Any site that uses alt-php 7.1 would get those extensions and this is a new feature as of a few days ago. That being said our team discovered a bug where if you have too many extensions loaded it will throw a 503 error. We've implemented a fix for this already and it's propagating to all servers. In the next 24 hours roughly all servers alt-php should work as well from the multi php manager page.
  5. Tony

    wp_mail() and PHP mail()

    We support the mail() function meaning wp_mail() would work so that is not the issue. What sounds like your issue is your email routing in your cPanel is setup incorrectly. If you're hosting your email externally you need to login to cPanel got to email routing then let it know that you're using a remote exchanger. After that it will send the mail out from the server opposed to trying to locally deliver which is the default setting.
  6. Tony

    Setup email (Office 365) on Share Host

    The way our systems work is they assume unless specified otherwise email is hosted locally. This is for optimization reasons to avoid sending mail out only for it to come right back to the server as it would lead to slower email delivery rates on the server. You can modify this on your account by logging into cPanel then going to "Email Routing" and setting your domain to "Remote Mail Exchanger". After this it'll send the email out and it should arrive to the Office 365 systems.
  7. There are stable memcached and redis packages for PHP 7.2 so both are optional extensions under the select php version option in our cPanel.
  8. Tony

    Speed up Website with Hosting

    A lot of this depends on your application you're operating. If it's PHP hen you'd want to see if yours support PHP 7.0/7.1 or 7.2 as it can provide significant speed improvements over PHP 5.6. We provide up to PHP 7.2 right now straight through cPanel: | If you're using Wordpress you'd want to consider a caching plugin. The one we recommend is the Litespeed page caching as it's leverages the capability of the web server: For other applications you'd want to look at the plugins you're using any themes. Then along with that just any recommendations the specific application suggests such as using Redis/Memcached (make sure you actually configure it) or their own built in caching.
  9. The tricky part about this is the software itself is not being maintained by anyone. The last update to it was May 30th, 2013 which is now 5 years ago. In cPanel v70 there was three updates alone to make SquirrelMail remain functioning. These includes security fixes and interface fixes a few of which we reported to cPanel and I have no doubt we weren't alone in reporting the issues. I can only imagine this will get worse as end of this year PHP 5.6 hits EOL and the supported PHP version is going to be 7.1. That would mean SquirrelMail should be compatible with PHP 7.1. This would have a significant cost associated with it I suspect as it would require significant changes to the code to maintain compatibility. If cPanel is reaching a point of being unable to justify support for it then it's really unlikely we could as I'd suspect it would require significant development time to maintain.
  10. The advantage of our cloud hosting is our ability to scale resources (CPU, memory, disk space) and handle failures much better. For CPU/memory/disk space it be less than 5 minute outage for us to make more resources available to the server. For hardware failures it would be up to a 5 minute outage as well as the server would come back on another one of our available hardware nodes. For actual performance it would have a minimal impact at best as the big change is simply for our ability to add more resources easily if necessary. All our web hosting servers are powered by SSD's capable of up to 500,000+ random IOPS combined and our cloud platform can deliver that same performance to a single server from our internal benchmarking. The other underlying hardware we all comparable between our regular web hosting accounts and our cloud hosting accounts. We run E5-2600v4 series in our cloud right nowand our regular web hosting servers are typically E5-2600v2/v3/v4 at this point. The performance impact between generations on a per core performance is only in the 5-15% difference which for a single web site probably isn't even measurable.
  11. Looking over your ticket and your other topic it seems as though you were expecting cloud server to work like a shared web hosting account where it's just cPanel and everything works the same. What it is in fact is your own actual server where you have your own operating system, root and if you opt to use cPanel/WHM then you'd have access to the WHM interface as well. This is far more comparable to our VPS plans except unlike our VPS plans it uses a high availability system that helps remove some of the common reasons server goes down (hardware failures). It also uses a virtualization technology (KVM) which allows for further customization beyond our standard VPS plans that run on OpenVZ. If you're simply looking for shared web hosting powered by cloud infrastructure that would be currently only our New York City location which our team would gladly move your shared web hosting account to if requested. Our goal is to have the majority of our locations eventually powered by the same combination of software.
  12. Tony

    pending status - shared hosting

    As you were advised in your ticket there were some discrepancies with the information you provided us. I believe this has now been resolved and your order was setup.
  13. Tony


    My understanding is you opened a ticket with our support team and in your case it was an issue on your end and you've fixed it.
  14. We allow you upgrade between plans that are compatible with each other. Our Primary and Profession plan are shared web hosting which is why you can upgrade between them. Our cloud servers offering is your own server with a root password, your own operating system etc. There is no way we could make so you could upgrade from a shared web hosting plan to your own server.
  15. I have no experience with Libsyn so I'm not sure how well they perform but I don't see any mention of them using a CDN so I think it would be pretty comparable to single location hosting. How our cloud hosting works is you're given your own server and you can install any software you wish. Apache/Nginx/Litespeed all would have no problem serving static content so I don't think you'd ever run into issues with the web server portion. Every cloud server with us is connected to a server capable of up to 40gbps but each cloud server by default can utilize a maximum of 1gbps. This limitation is simply because very few users would need more than 1Gbps and if they're using more than this and they're not experienced with servers it most likely would mean a compromised system. 1gbps is the equivalent of 125MB/sec which say if you had 500 users all at once that would be divided to 0.250MB/sec. I however don't think realistically you're see 500 users all at once in the exact same second. I think 1MB/sec or more per user would be a more realistic number you'd see. If this is truly the expectation though like I mentioned you could speak to our sales team and look at going up to 10gbps a second when necessary. You could also of course setup multiple servers and accomplish your goals that way.
  16. Our Cloud and VPS offerings are similar in the fact you have your own operating system with root but the underlying technologies are very different and the cloud offering has significantly more capabilities. Our VPS offering utilizes OpenVZ with local storage while our cloud offering utilizes KVM with software defined storage. The simple answer is the cloud servers offer a more affordable, reliable and expandable option for users looking for their own servers. The longer explanation: OpenVZ vs KVM OpenVZ while lighter weight has a limitation on the number of operating systems you can run and also you are unable to run your own kernel on your server. That means for example running CloudLinux on our VPS plan is not possible. Local Storage vs Software Defined Storage Local storage is limited by the total space on the node and we are also balancing that among all the users on the node. With the software defined storage we can grow a single instance to 10TB+ in size if a user ever had a need. The local storage is powered by raid-10 array on the node while the software defined storage has user data stored across many drives and servers. This means on our cloud it can handle not only drive failures but multiple storage server failures and will continue to operate without issue. Putting it Together When you combine everything together this results in our VPS offering while being extremely reliable is not a high availability system. That means if a node goes down VPS's on it will go down. With our cloud offering if the node has a hardware issue then this is a recoverable situation in under 5 minutes. Our systems will detect the failure and move the user virtual machines to other nodes and everything will come back online. The cloud server offering it is possible to grow a single virtual machine to utilize an entire node (200GB+ of memory, 20+ cores). For the cloud we can better utilize the underlying hardware and grow the infrastructure based on user demands with no impact on current virtual machines. As a result of this we're able to offer cheaper cloud servers compared to our virtual private server offering. Extra We're not just making a bunch of marketing speak about our cloud server offering while not using it ourselves. Our entire NYC shared/reseller/semi dedicated offering is powered by the same software and infrastructure that our cloud server offering operates under. We believe in what was implemented in NYC and we fully intend on bringing it to all our locations eventually.
  17. Tony

    Speed up phpbb forum?

    Here's a basic example change username portion with your username. It should state it's adding the test key refresh it then it should say it's a test variable testing Memcached. <?php $memcached = new Memcached(); $memcached->addServer("/home/username/.applicationmanager/memcached.sock",0); $response = $memcached->get("test"); if ($response) { echo $response; } else { echo "Adding test key to Memcached"; $memcached->set("test","This is a test variable testing Memcached"); }
  18. Tony

    Speed up phpbb forum?

    All the application manager does is launch a Memcached server it does not change your PHP extensions. So if your PHP 7.2 does not have memcached extension enabled then you need to enable it. The socket is going to be 0 bytes as it's not storing data on the socket but in memory. The way you'd test if it's working is actually checking if there is data in the memcached server meaning you'd need to use PHP/Perl/Ruby/Python etc. to do that. Also most applications if it's not working tell you or even just get really slow.
  19. Tony

    No ea-php72 ?

    Hello, ea-php* is created by the cPanel team and as of this moment they don't even support PHP 7.2. We're able to offer PHP 7.2 as CloudLinux already supports it which is why it shows up as an option.
  20. Tony

    Memcached not work?

    In that case you're probably best to open a support ticket. If your phpinfo file is not showing the extension it sounds like something on your account is overriding the extensions you have set.
  21. Tony

    Memcached not work?

    It sounds as though your PHP does not have the memcached extension enabled. Login to cPanel go to select php version then check the memcached extension off and save it. Then your PHP should have the memcached extension and Wordpress should detect it.
  22. Tony

    Flask using Python

    At this time you'd need to have our team look at the web server logs to determine why the Python application does not work. We're working with the Litespeed team on a more elegant solution which will work similar to that of PHP's error_log file. At this time though no estimate on when that'll be available but it is definitely something that will be coming as Python and Ruby applications become more popular on our shared web hosting they need ways to debug them without opening support tickets.
  23. Tony

    Litespeed or memcached?

    Since you're using Cloudflare there would be no point in having the Litespeed plugin minify anything as Cloudflare will do it for you and not use your CPU cycles like the plugin would.
  24. Tony

    Ea-php and alt-php

    alt-php versions are the ones that allow extension control which we've offered for a long time. Recently though cPanel introduced their own multi PHP system which while inferior to alt-php in terms of flexibility is offered because users coming from other hosts may have previously been using it. For compatibility reasons we offer the ability to use it as well.
  25. Tony

    phpBB3 with Memcached

    Just one other update to this, we've updated how Memcached is handled and now also support Redis: . You may want to give this another try and see if you can get either to work now.