Brian

1) The content from your addon domains and primary domain would be separate. cPanel adds a DNS entry/subdomain for each addon domain, but keeps the content separate. For example, say you're using website.com as your primary. You add nerfgunsareawesome.com as an addon domain. Even if someone visits the subdomain created (nerfgunsareawesome.website.com) it'll still load the content from your addon domain. 2) Same answer as number one, if you reach the addon domain you wouldn't know there was a primary domain to access to begin with. 3) To the best of my knowledge, and if you absolutely need a concrete answer here I can get one from someone more "in the know" than myself, any crawlers/search engines will index the sites as if they were their own, and does not care if they're primary domains or addon domains. As for pros and cons, offhand I'm not really aware of any by modifying the document root of your addon domains. I have seen some accounts that place all their addon domains in their /home/username directory, keeping them outside of public_html and using software (WPMU, I believe, and others I'm sure) to make those sites web-accessible. Hopefully what I said makes sense + provides the answers you were looking for. If not I'd be happy to provide any more details / pull in some more of our technical staff.

It looks like at this point your account was setup and a "New Account Information" email was sent which has all your details you need to get started. I've also resent this as well in case you didn't receive the original, though please check your junk/spam folders as well in the event the email was filtered. Thank you for signing up with us!

Noticed is correct in that a single WHMCS installation can manage multiple servers, here is their official documentation on doing so: http://docs.whmcs.com/Servers#Adding_a_New_Server However, if you're referring to our servers, we don't have reseller services available in Singapore or Amsterdam. We only offer reseller plans in Washington DC, Dallas TX and Seattle WA.

I'm not aware of any downtime we've had with our servers over the past few days. There have been maybe 2 instances of an IP being hit with a DDoS and in both cases the attack was filtered within 10 minutes so at most your site would have been slow for that period. If you're having a connection issue it is most likely due to your ISP or a local issue, though it's impossible for me to say without knowing what exactly you're referring to. Can you provide me a ticket ID of an instance you're not getting the support you feel you should? There could be a number of things at play here and I'd like to read what is going on to make you so unhappy.

Hello, It looks like at this point your order was setup and your "New Account Information" email was sent. Our sales/billing departments are not 24/7 on weekends and since you placed your order from a high risk country, it required management review to approve which caused a little longer delay in setup. At this point you should be taken care of though and ready to get started on your account. If not just let me know and I'll fix whatever issues you're having, thanks for signing up!

I meant to update this forum sooner (I have a terrible memory sometimes!) but your order was accepted so at this point you should have received your "New Account Information" email with all you need to get started. Thank you very much for signing up with us!

I'll be sending you an email here shortly but you order was flagged by our fraud detection system which is why it wasn't setup. Please check your email for a ticket coming from us

Fowler, I hear you loud and clear and you make some great points, some I had never considered. If I'm not mistaken forumpromotion is your site (based on your signature) so I have no doubts you know what you're talking about here and have much more experience than myself on this front. I've got a lot of things to think about based on this and some ideas in the pipeline already so I'll be revisiting this thread as time goes on to make sure I don't stray too far from your feedback. I have a sneaking suspicion that as we continue to grow the forum will naturally become more popular so an answer may fall into my lap (for lack of better term), but in the mean time I want to model any changes off this feedback. Thank you once again

Update to this, I've found your ticket (I believe) so I'll be replying here momentarily.

If you're unable to access your client area, you can use https://my.hawkhost.com/pwreset.php to reset your password. If you have a security question set which you don't remember, then we'll need you to provide additional verification to prove you're the account owner. That verification will need to be handled via ticket (as the info is private) so please update your existing ticket if you cannot gain access after the password reset. Additionally if you PM me your ticket ID I can take a look into the situation for you if it's not been resolved yet.

You've all raised a number of points so I'm going to do my best to address them all: 1) For those of you searching the forums for answers to technical questions, or features we offer, one of the downsides of this is we're a dynamic company. Plans are often changing, we drop support for outdated/incompatible software (SVN comes to mind), and we're constantly adding new technology. We maintain a knowledgebase at https://support.hawk...wledgebase/List which is almost always up to date (we review it often or edit it based on requests from users for inaccurate info). It's much easier for us to manage/audit a KB than it is our forums since there are just so many threads and with constant changes it'd be impossible to edit every post/answer. 2) Our forums are primarily used for posting server maintenance notices, outages, or network/infrastucture changes. We also post new features/site changes here as well. The forums, at least for us, have never been thought of as a way to "educate" users about what we do. We rely on our website, our staff, and our KB for that. I always have, and likely always will be, a firm believer that getting your answers from one of our staff via ticket or email is a more intimate experience than a forum. It lets you get a feel for who we are and the kind of passion we have for our company and this industry. That comes with each reply being dynamic, not just some canned reply or a bulletin or post on a forum for the whole world to see. I'm not ignorant to the importance of having that available though, which is why we do maintain a forum. 3) I personally check the forums multiple times per day, and I know our other staff does as well. They may not be as active as myself but they're here and they help me out with answering questions outside my scope (I'm nerdy, but not that nerdy!). I could probably post more and create more threads to interact with you guys, and if that is what you want to see and think it'd help create a more vibrant community I'll make it a point to do so. We are quite active on both Facebook (https://facebook.com/hawkhost) and Twitter (https://twitter.com/hawkhost) so you can always follow us there and see more of who we are. 4) Every forum has spam, we're no exception. I usually get into the office around 10-11AM EST, and clear any spam and handle any reports from users. Sometimes that spam gets posted at 2-3AM which is usually just after I leave (yes, I have weird hours) so it gives the illusion spam is just sitting. I will *never* knowingly leave spam on the boards or ignore a user report. I promise you all that. 5) We've only given admin or moderator access to a small number of our team. We have very high standards for who can speak about our company publicly and who can reply on a public forum, so again if a user appears to wait 6+ hours for a reply to their post it's simply because they created the post during "off hours" for our admin users. This is why we rely on and always push users to our ticket system, we have people there 24/7/365. 6) If it seems we push users with technical or "basic" question to tickets, it's likely because we see something that would require us to know specific account details. We take security and privacy quite seriously so I would not risk exposing details about someones site, or asking them to reveal said details, in a public forum. 7) http://forums.hawkho...ersion-numbers/ was referenced as an example. This is one instance where we did drop the ball on replying to the forum (I was out of town for those 3 days), though that user did submit a ticket and had their questions answered within 4 hours in their support ticket. So while the forum reply was slow, this is why we prefer the ticket system as someone was able to help them out much more quickly through our helpdesk. You are right though that 3 days is not acceptable. 8) We have slowed down on the blog, though if you check now (http://blog.hawkhost.com) you'll see there are 2 posts within the last 7 days. I intend on keeping that frequency up with interesting content, and we'll be involving some of our sysadmins and developers to write more technical posts again. Why did we slow down on writing? Simply put, growing pains. We've expanded a whole lot over the past 6 months and we're growing quite a bit. I used to write all of our monthly reports and honestly I had my energies devoted elsewhere during that time. I was never ignorant to the fact it wasn't being published (it was always on my forever growing to-do), but when it came to writing a blog post or helping our guys and keeping our core business running I had to make a choice. Now that my head is above water again (hypothetically speaking), I'm going to be writing more and will try to get the monthly updates going again I cannot emphasize how much we all value this feedback and that you guys take the time out of your days to evaluate and provide constructive criticsm towards our business. Trust me when I say it means a lot that our company is at a position where users genuinely care about what we do and actually *want* to interact with us. You guys have definitely been heard, and in conclusion I will absolutely try and be more active, have our other staff be more active, and will work on getting more detailed+timely replies in these forums. I do still urge you guys to follow us on FB or Twitter (if you're not already) if you want more insight into what we're doing. I'm always open to anyone PM'ing me with ideas, problems, concerns, compliments, offers to buy me a beer, basically whatever it is you have to say. I take an enormous amount of pride in what we do here at Hawk Host and if I can ever improve something, or make even just one user the slighest bit happier, I'm all yours

From the sounds of it you may have an open abuse ticket on your account, and that department is not staffed 24/7 so that would explain our delay in reply. In order to check and help you though I'll need you to please PM me your ticket ID (if it hasn't been addressed) as otherwise I've got no way to verify this.

That's what I took away from it as well, though I figured I'd give the chance to clarify before jumping to conclusions. I suppose that's the consensus though so I'll run with that Alas, we do have support available 24/7/365 via email and helpdesk and we strongly suggest all customers use that as a primary means of support as opposed to relying on livechat/phone, which are secondary means of reaching us.

Did you have a specific issue? You're listing a number of items here but I'm not really certain what the context is or how we can help you.

I'm sorry to hear you're cancelling with us, but we understand if your needs have changed or you've found a better solution. Regardless of that if you still have any issues with us or need anything in the future, please let me know and I'll take care of it. Cheers for now!

Got the PM, thanks! I'll be looking at this shortly and we'll make sure we get this figured out.

Our abuse department is not staffed 24/7 so our replies won't be as fast as our support department. That said waiting 3 days is not acceptable and I will see what is going on there. Could you please PM me your ticket ID(s)? We have members from our abuse team available all day and I would love to get this resolved for you. Thank you for your understanding!

One of our sales guys talked me about a request very similar to this the other day, so assuming you're the same person I think you have your answer to this. Alas, in the event you don't (why risk it!) here's what you need: PostegreSQL: 8.1.23 MySQL: 5.1.61 Ruby: 1.8.7 RoR: 2.3.14 Python: 2.4.3 Perl: 5.8.8 Git is not installed by default but we can get that configured for you. Let me know if you have any other questions! Note: For anyone who searches for this thread in the future for version numbers, this is current as of 07/19/2012. Please either update the thread or contact our sales team for updated info!

Please submit a ticket (if you haven't already) and we'll be more than happy to help with this, we have a number of tools (and lots of experience!) in figuring these things out. It's impossible to handle over a forum though since we'll need your account details and, well, you don't want everyone reading those

I'm terribly sorry about the issues you're seeing -- Please PM me your ticket ID, you should not be going 48 hours without a reply to your ticket. If the issue has already been resolved but you're not satisfied or still having problems I will be more than happy to personally handle this, so let me know how I can help.

I've reviewed your ticket and due to the nature of the request there is only a handful of staff members that have the permission to perform the request. I apologize this wasn't communicated to you sooner, though at this time it appears your initial request was handled so I believe this to be resolved. If you're having any other problems or issues though please PM me and I'd be happy to address them. Thank you very much for your patience and understanding however!

We're here and working, so you should have received a response from us. If the issue hasn't been addressed please PM me your ticket ID and I'll address it myself right away. Sorry for any issues you may be having though!

Please PM me the ticket ID you're not receiving a reply to, though in this instance he's trying to register an already registered domain. That would happen whether the domain was registered with us or someone else. On step 2 of the order form, please have them use the third option, which is: " I will update my nameservers on an existing domain Or I will register a new domain." I've tested this and even with a registered domain with us the order form will still let you advance to order the actual hosting.

All Seattle servers should now be back online. Please report any issues to our helpdesk team though your site(s) should now be loading.

On Wednesday July 11th starting at 2PM CDT we will be taking the Hornet server down to run a file system check due to some reported errors after reviewing system logs. We estimate the actual file system check will take less than an hour, however we've left the window open for 3 hours in the event we run into unexpected issues. Date: 07/11/2012 Start time (CDT): 2:00PM End time (CDT): 5:00PM Duration: 3 hours Estimated Down Time: 60 minutes or less Throughout this window our support team will be available for any questions. They can be contacted via ticket at https://support.hawkhost.com.