Cody R.

The machine is online and the maintenance window is now closed.

This maintenance window has started.

The machine is currently online and is booting services.

The FSCK is currently 85% done.

The maintenance window has started.

We've received RAID alerts that the BBU failed on this machine (non-service impacting). However to ensure the integrity of the RAID in case of a failure we're scheduling an emergency maintenance to get this replaced on Friday September 16th. We'll also be upgrading the drivers on the RAID card to the latest version in the process while the machine is down. If you have any questions or concerns please contact us via our support desk. Date: 09/16/2011 Start time (EDT): 1:00am End time (EDT): 4:00am Duration: 2 hours Estimated Down Time: 30 minutes

Feel free to PM me a ticket ID if you need any more information

This maintenance window has ended.

Everything is online and the maintenance window is now closed.

The machine is currently online and is booting services.

This maintenance window has started.

Everything is back online so this concludes this maintenance window.

The machine is back online and is currently booting services.

The FSCK is at 75% so it should be finishing soon.

The maintenance window for this machine has started.

This server has some file system inconsistencies that will require a FSCK to resolve. We're scheduling an emergency maintenance for 08/15/2011 at 11:00 AM PDT unless the system requires us to do this sooner. The average time for a FSCK is roughly 45 - 60 minutes. The window exceeds the estimated downtime to allow time in case any issues arise during the process. Date: 08/16/2011 Start time (PDT): 11:00am End time (PDT): 1:00pm Estimated Down Time: 60 minutes

This isn't needed in most web setups nowadays. This was only needed when PHP ran as a generic user and needed to write to a folder. Our PHP setup allows the PHP processes to run as your user so normal permissions are all that is required (644 for files, 755 for folders). Using 777 permissions is a security risk as it would allow anyone to write to that folder. I'd suggest submitting a ticket and providing us a way to duplicate this issue so we can see what's happening. It's unlikely it's a permissions issue.

Unfortunately I personally don't have much experience with the counter/clock applet in cPanel however I suspect the code is a bit legacy / poorly done. Unfortunately since cPanel handles all of that code there is little we can do on that front. I'd suggest looking into a third party solution - perhaps something such as http://statcounter.com/ may suit your needs.

Or the next few hours

Yes - we use the default ports for each protocol (993, etc). If you need specific details please don't hesitate to submit a ticket .

Everything has been confirmed working fine for a few hours so we're closing this.

This has been completed for awhile now however there were some isolated issues with our portable IP's that affected a small subset of our customers. Beyond that the maintenance is completed.

We've had to swap out the chassis again due to further hardware issues. This is about completed and will be powered on shortly.

The machine kernel panicked after the chassis swap so we're having it unracked and double checked. We'll post more updates once we get more information.

On Thursday July 7th between 1:00am and 4:00am CDT we will be replacing the chassis on this server. Due to a history of hardware problems we've decided the best route is to fully swap everything out to ensure no more future problems. If you have any questions regarding this maintenance notice please do not hesitate to contact our support department. Date: 07/07/2011 Start time (CDT): 1:00am End time (CDT): 4:00am Duration: 3 hours Estimated Down Time: 30 minutes