Tony

Are you sure you are actually utilizing 50 concurrent MySQL connections? I just don't believe you are because if you were you'd be serving 4.3 million page views a day with that number of connections. At those kind of traffic levels you'd be running off a dedicated web server alone. For most users they're probably using just a few connections at most as MySQL connections are quick less than a second typically. If you're basing your numbers off software that reports number of users online keep in mind it's talking about someone who has visited the site in the last 15-60 minutes. So for a forum with say 300 users online it might only have 5 MySQL connections at any given time.

That is a very strange one what I think is happening is you have both mysql and mysqlnd checked in our PHP extension manager. The system mysql extension is being loaded and the native mysql extension is not being loaded because of that. Try unchecking mysql and checking mysqlnd and see if it works then. If it still does not work then would you mind opening a ticket and sending me a PM with the ticket number? I'll take a look and see if we can figure out why it's not working as expected.

6. We'd be unable to disclose a number as it can vary wildly and we don't want to give anyone the wrong idea. We base it off of actual load of a server so some may have more than others. Also dependent on hardware as well as technology changes we have hardware that may be able to hold more users. 7. Same as number 6 8. No issues with those we have many customers running those applications. 9. We do not but we run cPanel (http://cpanel.net/ ) and the majority of the features will be the same. We add a few extra like the ability to switch from PHP 5.2 all the way up to PHP 5.6 through your cPanel however. 10. We use R1Soft for our backups which is a block level system and we utilize a feature to make sure MySQL backups are consistent. We take daily backups of the entire server on our shared web hosting servers and take 2 backups daily of our semi dedicated servers. 11. 25 12. 50 13. At this time we do not offer them in Washington DC but we are evaluating adding it as an option.

1. They are stored on the same server as the accounts website 2. The storage limit would include the usage from mySQL 3. We do offer SSL protection for both incoming and outgoing. We provide you with a hostname for each so it's a signed certificate. We also support SNI over the services as well so you could install your own certificate if you wished. 4. We support SFTP and recommend all users use it 5. You can create multiple FTP accounts but keep in mind for these they would need to use FTPS as SFTP only works on true linux user accounts which the FTP accounts are not.

That is great to hear and I have no doubt it'll continue to be an excellent hosting experience.

That is awesome and definitely what we hope to hear with every migration. That sometimes is not the case but our support team are pretty good about finding the incompatibilities between the old host and us and fixing them.

I'll answer anyways in case anyone else is wondering It's very dependent on the speed of the old web host. If we can generate a backup immediately we could have a migration completed in under an hour. If it takes 4 hours to generate a backup then obviously that will change how long it takes us. The worst case scenario then would probably be 12 hours with most of that time spent making a backup.

We don't block google bot only reason that could happen is if it's having issues accessing your site. This could be due to an error on the site or some sort of outage. You're best to contact our support team so that they can investigate.

That would be correct on all our shared, reseller and semi dedicated hosting accounts.

Not possible by .htaccess file however you should be able to do this through cPanel. Go to select php version then php settings and there should be a disable_functions option. If it's available open a support ticket and our support team should be able to make it available to you.

Feel free to update this topic if it works as well. I'm sure others would be interested in knowing this method would work.

It's not going to be easy but one idea (I haven't tried it) would be installing your own awstats. cPanel stores the data files themselves at /home/yourusername/tmp/awstats . You could load those from your own installation and just password protect that installs directory.

Would you be able to PM me your ticket number if you have one? It sounds like one of our servers doesn't have the replicated configuration changes to make FTPS work with sub accounts.

I would suggest opening a support ticket and providing further information to our support team to investigate.

I would advise using a mailing list software from the start opposed to back tracking later. You could install PHPList via Softaculous and use that to manage your mailing. My reasoning is we see lots of users start like you then they get to a point where users are reporting their mails as spam and they have no way to track the reporters nor any way for users to unsubscribe. If you do it the right way from the start then you don't have to worry about those problems when the list is much larger.

Hello, Your .htaccess code seems to be incorrect. You'll probably want the default mod_rewrite rules: # BEGIN WordPress <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] </IfModule> # END WordPress

What it sounds like you missed doing was uploading your .htaccess file which makes the pretty URL's work properly.

Hello, Your order with us was canceled and payment was refunded. You provided us with inconsistent billing information (different countries) which in our experience typically means a stolen credit card was used. As you asked for a refund rather than explain the discrepancy the payment was refunded back to the original payment form used.

Try connecting to dal008.hawkhost.com and see if it gives you any errors.

Are you on our shared web hosting? If so it should be as simple using the servers hostname for your POP3 address. If this is on a VPS then it sounds like your certificate expired and you'll need to generate a new one in cPanel.

Lets us know how it goes

You're going to need to compile node.js or use binaries then start it up yourself via SSH. You could also utilize the node.js used by Softaculous's Ghost then run your own from there. It's unfortunately not the best setup but cPanel doesn't have official support so you work with what you got.

It's been updated now to have both reflect the right number. We're planning a big overhaul of our KB soon It's long overdue we have a lot of older articles that no longer are relevant due to changes in technology or policies. Support was correct of course

You can actually run node.js on our servers already we have many users who are running ghost.

For domain changes it would always need to be done by our support team We do it free of charge though so no worries about having us do it.