Tony

Hello, As we explained via chat and ticket you had set your domains nameservers wrong no amount of time would fix that. Once you had the correct nameservers then the domain would start working once the DNS propagated.

We block all remote connections to MySQL on our servers by default to protect them from the increasing number of attacks against MySQL. If you contact our support team and provide them with the IP you're connecting from they can white list it.

For a basic site builder we offer Rvsitebuilder free of charge on all accounts and it's available in cPanel. If you're looking for something more advanced we offer a premium site builder: http://www.hawkhost.com/Sitebuilder . Then there is also the option of just installing Wordpress or any other CMS via Softaculous in your cPanel

Our team already investigated the issue and found the cause and resolved it. Unfortunately though there was 21GB of user logs that were not processed at the time. The server is working it's way through this but of course the issue is the entire time it's catching up more logs are being added on. It's going to unfortunately take many days to get fully caught up but it's processing stats around the clock until it catches up.

cPanel update which due to a bug results in it giving that error. It was a security update so it needed to be pushed out. For our support system try using your client area login

We do not allow resellers to create unlimited disk plans on their reseller accounts. You could potentially allocate an account 60GB though which should be more than enough.

Networking issues are very difficult to investigate and can be very intermittent. That means it's extremely hard to replicate on our end and in most cases doesn't even have to be an issue within our network at all. You could have your ISP handing off to one carrier then that carrier hands off to another then that one reaches us. There are now four possible points of issues along the way but there could be even more than that. You can just visit http://internetpulse.net/ and see some major carriers with packet loss between their networks frequently. This isn't even taking into account when using services like Cloudflare for who example had issues in Europe for several days off and on causing outages and slow page loads for users utilizing their services. There have been instances of large attacks originating from regions such as Asia or Europe causing packet loss for the entire continent nearly. There is just a lot of potential problems that could be way outside of our control. If there was some quick fix to routing issues we'd be using it that is for sure. Or even a quick way for a user to diagnose it and say yep this issue is here and that is what is causing my slowness. That unfortunately is not the case when it comes to networking related issues.

Our team has been working with you on the issue. We even pulled performance metrics from the server you're on attempting to see why you were seeing what you did. In a case like that really would have needed a trace route from your testing servers as it seemed like some sort of upstream issue.

We do not put any ads inside our cPanel.

I'd recommend opening a support ticket. It sounds like maybe you didn't set your nameservers correctly. It's difficult to know though without knowing your domain.

Hello, Would you be able to provide me with an order number of PM me a ticket number you have?

Hello, Once you have a cancellation on file you would not be billed again. Your actual cancellation was also processed already

All abuse issues are handled through our abuse team and spamming every forum or any other contact of ours is not going to get anything done quicker. I removed mentions of the site in question and your contact info. It's also worth noting the site you were complaining about is no longer even hosted by us.

You need to keep in mind since we use CloudLinux it's going to end up with backport fixes to numerous software. For example OpenSSL: it's still going to be 1.0.1e. Then of course Litespeed would be 4.2.9 which we have: http://www.litespeedtech.com/support/forum/threads/lsws-4-2-9-patches-heartbleed-bug.8504/

Based on your screen shot it looks like you had let your domain expire. Then subsequently renewed it but due to DNS propagation it does not instantly turn back on as ISP's cache DNS records. Also worth noting your site loads fine from where I've tested it from.

In cPanel go to select php version and make sure PHP 5.3 is selected. If it still does not work then I would recommend opening a ticket with our support team so that they can investigate.

I'm connecting via IMAP and using thunderbird and lots of filters to organize the mail. It becomes less hectic with a lot of filters and folders. What I'm doing won't work on Outlook with IMAP. I'm not sure about exchange though it might work a bit better.

It would have potentially caused problems for dal006 or any server within Dallas it was dependent on the IP an account was on. It was resolved around roughly 11am central time.

Hello, The Cougar server is actually up ( https://cougar.hawkhost.com:2083/ still loads for example) but unfortunately most sites are actually down due to a routing issue affecting one of our IP blocks in Dallas. We are working as quickly as possible to resolve the routing issue.

Semi dedicated allows you to take advantage of us running a server. It also gets to take advantage of all our additional server resources. The one gotcha though is it's still a shared medium. With a VPS you can install anything you want and run it however you like. You're not shared the web server or MySQL server with any other user. They are not but our team can help you out. With cPanel/WHM installed most users don't run into many issues. Even if it was managed one thing people forget is most issues are due to their software. Even if you were paying $1000/month to have someone manage a server for you they're not going to be able to fix that badly coded web site. This varies server to server we base everything off server load rather than trying to meet some minimum user level. Some servers have more users others have less. Both services have virtually no downtime. I really don't have an exact figure here but I'd guess and say it's 99.99% if you averaged everything out across all the servers. Semi dedicated probably unless you had specific optimization needs that you'd benefit from a VPS. You're probably best to look at Dallas in this case. It's centrally located in the USA and isn't too far east or west so the latency from either Asia or Egypt will be pretty comparable. As it stands this feature has been removed. The reason being with our relay servers there are very few RBL issues and the reputation of our mailing IP's is very good. In fact it be tough for a customer on their own IP mailing from it to probably match the kind of reputation our IP's are building. I'm not going to paste our IP's here but anyone who has sent email then looked up the relay IP they sent from on say senderbase.org from cisco they would see good which means: Good = Little or no threat activity has been observed from your IP address or domain. Your email or Web traffic is not likely to be filtered or blocked*. Previously we had only a few servers in good and just one compromised site and that be back to neutral.

It's also a good idea to whitelist all @hawkhost.com emails. No matter how hard we try there are certain emails with certain contents or subjects that always end up in junk mail folders.

Your email provider confirmed the email was received so if I was to guess they put it into the junkmail folder. As for logging into our support area use the same login you use at https://my.hawkhost.com/

Hello, You opened a ticket with us 28 February 2014 11:25 PM and our team responded 28 February 2014 11:37 PM. You were advised the domain travelpal.eu is expired which continues to be the case. We did not provide the domain registration so we're unable to provide any further assistance to resolve the issue. I would advise getting in contact with your domain registrar about the domain being expired.

I would advise contacting our sales team. It's possible the account information email went to the junk email or potentially somewhere else.

For wordpress sites always worth benchmarking it https://wordpress.org/plugins/p3-profiler/ . That can tell you what plugins are taking up all the CPU time. Just keep in mind with that always disable your caching plugins as they have a lot of overhead only for the first page load. Then the second item is with caching make sure it's working. A lot of plugins break caching so every page load it's actually reloading the caches. Your site in your signature though is doing quite well 75% faster than other sites tested: http://tools.pingdom.com/fpt/#!/DyMWG/http://www.siterockers.com/