biblestudyoutlines Posted April 21, 2013 Report Share Posted April 21, 2013 Why is my website thepropheticbooksofbible.org disabled? Why can't I login into my cpanel? I paid for the whole year in advance and now you suspend my website. Refund or reinstate my account. Please reply me. PirlWerbtit 1 Quote Link to comment Share on other sites More sharing options...
biblestudyoutlines Posted April 21, 2013 Author Report Share Posted April 21, 2013 It redirect me to http://suspended.hawkhost.com/. When I click contact, it redirect me to http://support.hawkhost.com/index.php?group=default, saying oops we couldn't find the page suspended. Reply??? Quote Link to comment Share on other sites More sharing options...
Fowler Posted April 21, 2013 Report Share Posted April 21, 2013 Try contacting HH using this link - https://support.hawkhost.com/index.php?/Tickets/SubmitAre you using Wordpress on your site by any chance? Quote Link to comment Share on other sites More sharing options...
biblestudyoutlines Posted April 22, 2013 Author Report Share Posted April 22, 2013 I CAN'T LOGIN INTO MY CPANEL OR TICKET SUPPORT SITE!!!!! PLEASE REINSTATE MY ACCOUNT and I WILL CONVERT MY WORDPRESS SITE TO HTML SITE TO AVOID SPAM FOREVER. Quote Link to comment Share on other sites More sharing options...
Tony Posted April 22, 2013 Report Share Posted April 22, 2013 I CAN'T LOGIN INTO MY CPANEL OR TICKET SUPPORT SITE!!!!! PLEASE REINSTATE MY ACCOUNT and I WILL CONVERT MY WORDPRESS SITE TO HTML SITE TO AVOID SPAM FOREVER.  This was not a wordpress issue. Numerous email accounts you had were caught sending spam. All you need to do is reply to the ticket via either the support system (using your my.hawkhost.com login) or just by replying to the email. The fact you pasted the contents of the tickets means you did get notification of this and have yet to acknowledge this problem. Quote Link to comment Share on other sites More sharing options...
biblestudyoutlines Posted April 22, 2013 Author Report Share Posted April 22, 2013 What you mean my numerous email accounts? I pasted the text to let you know that a scammer falsely reported me. I would like to know what is wrong with my account. I did not send any spam from my account. I know I seldom access my blog at theprophecybooksofbible.org and I did get a lot of spam comments. I did not delete the spam comments because everytime I try to empty them all at once, it redirect me to an error page. I think a competitor is trying to report me and get me into trouble. Please resolved this issue and reply. Quote Link to comment Share on other sites More sharing options...
biblestudyoutlines Posted April 22, 2013 Author Report Share Posted April 22, 2013 I just checked the message and now I understand why you say I have many email. These two emails, <email redacted>, and <email redacted> are not created by me and I don't know who created that account on my hosting. I think your Hawkhost has been hacked and they managed to get me into trouble. I seldom check my email or login into cpanel and don't know what is happening. Now, I suddenly realized that hackers had managed to get into my cpanel and create email accounts, which I don't know about. I only created two email and that is <email redacted> and <email redacted>. Â These emails are also not mine [redacted list] Â Administrator note: I'm redacting the full emails here so they aren't publicly viewable. -Brian Quote Link to comment Share on other sites More sharing options...
Tony Posted April 22, 2013 Report Share Posted April 22, 2013 You had over 2000 email accounts created in cPanel. A large amount of them were sending various types of spam. If you want any assistance on this you need to reply to the ticket. We do not provide support via our forums. Quote Link to comment Share on other sites More sharing options...
biblestudyoutlines Posted April 22, 2013 Author Report Share Posted April 22, 2013 I did not even know that! Now, I know someone had stolen my Cpanel password and login to create so many email address. I had replied to the ticket. Please help me as I am innocent. Quote Link to comment Share on other sites More sharing options...
biblestudyoutlines Posted April 22, 2013 Author Report Share Posted April 22, 2013 I had waited for so long yet not a reply to the ticket. What has happen? Quote Link to comment Share on other sites More sharing options...
Brian Posted April 22, 2013 Report Share Posted April 22, 2013 Please PM me your ticket ID if this is not already resolved and I will make sure to follow up with you. Quote Link to comment Share on other sites More sharing options...
biblestudyoutlines Posted April 22, 2013 Author Report Share Posted April 22, 2013 My ticket ID is #XRH-258-79437 and #KCG-212-34809. Quote Link to comment Share on other sites More sharing options...
Brian Posted April 22, 2013 Report Share Posted April 22, 2013 I've found your tickets and am reviewing them now. We will get back to you as soon as we've had a chance to review the ticket details and find an appropriate course of action. Quote Link to comment Share on other sites More sharing options...
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