netbeemedia Posted March 26, 2013 Report Share Posted March 26, 2013 I have paid for this account and it has not been set up yet Please take note that I have requested the cpanel username in my ticket [#KPF-299-70421] Somehow I cannot access and login to my ticket account as well even after i request for new password airmaxnikef and AinirishaUttedlist 2 Quote Link to comment Share on other sites More sharing options...
Brian Posted March 26, 2013 Report Share Posted March 26, 2013 It looks like you've been setup and that ticket was also handled so I believe you're good to go here. As for logging into the helpdesk, please try using the same details to login as you'd use for your client area (https://my.hawkhost.com/clientarea.php). We have login sharing enabled and the credentials for both the client area and helpdesk are the same. Quote Link to comment Share on other sites More sharing options...
gurami Posted June 22, 2013 Report Share Posted June 22, 2013 I have the same problem I have paid for a new package today but I still haven't receive any email for my cPanel access Why it is happened? Why you can't do automatically like Hostgator? Quote Link to comment Share on other sites More sharing options...
Brian Posted June 23, 2013 Report Share Posted June 23, 2013 PM me your order number or primary domain and I'll see to it you're setup right away. There are a number of reasons an order may not be setup right away Quote Link to comment Share on other sites More sharing options...
gurami Posted July 21, 2013 Report Share Posted July 21, 2013 @Brian: it was solved. My account was activated right now. thanks Quote Link to comment Share on other sites More sharing options...
Brian Posted July 22, 2013 Report Share Posted July 22, 2013 Thanks for signing up Quote Link to comment Share on other sites More sharing options...
anguyen583 Posted August 11, 2013 Report Share Posted August 11, 2013 pls activate my acc too. two day already Quote Link to comment Share on other sites More sharing options...
Brian Posted August 15, 2013 Report Share Posted August 15, 2013 If your account is not setup just let us know via ticket, that way we know who you are Quote Link to comment Share on other sites More sharing options...
afrina Posted September 30, 2013 Report Share Posted September 30, 2013 I have the same problem I have paid for a new package today but I still haven't receive any email for my cPanel access. More 24 hours from now --------------staff HH ---------------answer : Hello, Your account status is Pending. You will get a 'Hosting Account Welcome E-mail' once its setup which will contain all the necessary information about Nameservers, login credentials to access cPanel etc. Please wait for it. Quote Link to comment Share on other sites More sharing options...
Tony Posted October 1, 2013 Report Share Posted October 1, 2013 I have the same problemI have paid for a new package today but I still haven't receive any email for my cPanel access. More 24 hours from now --------------staff HH ---------------answer : Hello,Your account status is Pending. You will get a 'Hosting Account Welcome E-mail' once its setup which will contain all the necessary information about Nameservers, login credentials to access cPanel etc. Please wait for it.I believe at this point your account was setup. Unfortunately some details you provided to us flagged a much more thorough review of your order. Quote Link to comment Share on other sites More sharing options...
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