Fowler

Usually within a few hours accounts should be processed I believe. If you account has been pending for that long, it might be best to start a ticket as it may be that your order has been flagged - https://support.hawkhost.com/index.php?/Tickets/Submit

You could talk about the most common support questions recieved, the type of software (or any software in particular) customers run that causes you guys the most headaches and why it causes problems. The type of blog posts I really would like to see again (as I mentioned elsewhere) are the monthly reports. They used to list things that have happened that month, things being worked on and how well promotions went down for example.

I am aware of one other host that offers a similar "semi-dedicated" package as HH does. I won't link directly to them but mddhosting have semi-dedicated hosting which are beefed up shared hosting plans. Then they have VPS hosting and the dedicated hosting. Basically what I am saying is it is not just HH which are offering something like this under the name of "semi-dedicated". There is probably more hosts but this is the only one I can remember seeing a couple of months ago while looking around at other hosts.

Hi, From what I have read, it shouldn't a problem - https://support.hawkhost.com/index.php?/Knowledgebase/Article/View/114/3/can-you-help-me-transfer-from-my-old-host I am sure a HH member of staff will confirm.

Thanks again Brian for your quick replies

Thanks for the quick answers Brian I was hoping the number of php processes would be higher as that is a limit we hit often. Even so those packages do sound pretty good... especially FlashCache. Is there a reason why you only can order the semi-dedicated packages on a month to month basis and not offer discounts for paying 3 months, 6 months or a year in advance like on other services like shared, reseller and VPS hosting?

Out of interest, how does the processes limit differ between shared hosting and semi-dedicated? On shared hosting the limit seems to be 7 processes at anyone time. Overall the new plans do sound pretty neat and it is good to see you guys adding new services

In my time zone (GMT), quite often there was spam posts posted in the morning my time and they would sit there for hours until the afternoon. I used to report them although I gave up as it doesn't really serve any purpose I don't think as you would be able to see the spam just as quick by searching for the latest posts. Weekends also seemed to be worse in terms of the speed to remove the posts/topics. I have to admit there does seem to be far less spam now then there was years ago in the vb days before your upgraded to IPB. Also I haven't seen much spam for the past month or so. I should have probably gave an example for this. An example I had in mind was a topic like this - It was a pretty simple help request and while help was given, it did end up in suggesting that the forum is not a good place for asking for help (judging from the "you'll receive a reply faster than in these forums" statement) and that statement could also stop that user using the forum for help again for other support. Also the last paragraph didn't really encourage a reply to the topic either. If the user had another simple non account specific question related to the issue then the user could still have used the forum (especially if they were staffed more) and that is kind of what I was referring to. In my opinion, it would have been good at the end of the post saying that if you have any account specific questions relating to this topic or if you want us to add the domain for you or want a more personal level of support then start a support ticket but not make it sound like you are trying to push the user into a support ticket with any further questions they have however simple. Ultimately a support ticket would get the quickest response with the current forum setup (so I am not saying what you said was wrong as the "push" was made in the interest of getting the user faster help) although if users are always pushed towards support tickets like this then the forum will always be quiet and you (the HH staff) will not be able to justify putting more time into the forum with the level of activity on the forum being low. This might be me looking at things from a completely different angle from you lot but coming from a previous host that used a support forum more actively, I am probably used to seeing hosts offer more support through their forum. While I agree support tickets are more personal, I think there are many advantages to an active support forum too which could cancel out that advantage. New users may not be aware that the forum will not generate as fast support as the ticket system. Also if the user didn't ask the question through other means aswell, they would have been waiting for 3 days which I am sure would have made the user look elsewhere for hosting. While you admitted it was not acceptable and users waiting that long I know is extreme even for this forum, it does lead back back to my point in my last post about potential customers using the forum as a tool to judge how fast/helpful the HH staff are. Potential members visiting the forum looking at the support given will show some long waits for support, not much activity on the forum in general and support replies usually advising users to open support tickets so meaning that the potential customer is not really determined much about how good HH are. Overall the HH support is pretty good (maybe not as good as it was a few years back) but it is the best support overall out of all the hosts I have used previously. My fear is that the forum does put HH in a bit of a bad light in that respect to new potential customers which I think is a bit unfair on you guys although when there is so much competition and choice when it comes to hosting, the littlest things can be the difference between a customer choosing you or not.

To do that, HawkHost needs to take the forums more seriously. The HH team do not visit that often and quite often topics posted take a while to get replied to and by the time they have been replied to, they have been sorted by other means. Personally when looking around at hosts, I do look at their forums, see what users are saying and seeing typically how quick users get solutions to issues. Unfortunately for hosts without forums or with forums like HH's, you can't see these aspects so you have to take a chance that the hosts support is good. More often then not I think the most activity this forum has per day is by spammers which equally doesn't look good on HH when they sit there for a long while which is quite often the case. Unless HH are willing to put more effort into the forum, users will not use it even for minor support questions and it will continue to just be used as a place where users post about the lack of support they receive in a support ticket or new users ask a question to then be told to start a ticket meaning that by posting here and waiting for a reply, they have been heavily delayed in getting the help they need. I can understand the need to use support tickets from account specific questions but it does feel that HH try to push users questions (even basic ones) away from the forum and for the questions when a support ticket is a better method, it can take a while for a user to be told that. Even pre-sales questions on the forum can take a while to be answered which again doesn't set a good example for HH ---> http://forums.hawkho...ersion-numbers/. On a seperate note, I also think the blog is being neglected aswell. There used to be monthly blog posts about what is coming and what is being worked on. I used to enjoy reading them to see what was being worked on, what has happened in the past month including some things that you might have not have noticed but now there is no monthly updates anymore. PS. This is not intended to be rude towards HH or the staff. It is my view on the forum and what I think could be done better.

You should only create one ticket on the matter. Creating multiple tickets or bumping existing tickets will mean it will take longer to get a reply. As the reply you got states, wait for an update from the department where your ticket has been transferred to and then you will get a clearer reply of the problem. It does take a bit of time and patience.

There has seemingly been an increasing number of issues with the Dal006 server recently... especially today. The server is fine at the moment but we have faced a similar MySQL error as above (Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock') as well as severe slowness for atleast 30 minutes this afternoon (UK time) with random SQL errors and the server status in cpanel was showing higher than normal server load and very high memory usage. Thankfully most of the time these problems happen when our site is quiet and not at peek time but it is starting to get frustrating.

PHP is 5.2.17 is newer then PHP 5.2.5 so you should not have any issues installing Drupal. You could also use php 5.3 by following the instructions -

Hi, It would be best to submit a support ticket. This will enable them to give you a speedier reply - https://support.hawkhost.com/index.php

Hi, It is much better to submit a support ticket. You will probably get a reply is less then half an hour. That is the best way to contact support.

Hi, Have you made a support ticket - https://support.hawkhost.com/index.php?_m=tickets&_a=submit You should get a faster reply through that method and the HH team can look into the hold up for you.

Hi, It is best to submit a ticket - https://support.hawkhost.com/index.php?_m=tickets&_a=submit You will get a much faster response through a support ticket

It is a spam post... Check the hyperlinked . at the end of the sentence.

Why are you planning on not having it on all servers? It seems a bit of a shame to only give it to some members and not all. Fair enough it is not a big thing but it is something i would like to see and use.

You could also use it as a way to get people active on this forum and to direct people to the forum. When i look at hosts i like to see a forum and i like to see the activity of the forum as that is a good way to see how busy the host is and how many problems there are with the host. If people could submit their site to be the Featured hosted site through the forum then more people would sign up to the forum, post and maybe even stay around on the forum. As others mentions, it would show off an example of what HH can host, the speed and give something back to the members.

Are all your sites on the same server? It might be a few issues with the server or a few problems for you connecting to that server.

This might help you - http://forums.hawkho...ng-limitations/

Classic! I must admit that i am normally someone that doesn't always read the terms and conditions so i would have probably missed it aswell. If it is a website i trust 99-100% then i tend not to pay much attention to their terms and conditions.

Some simple question and answer questions can be cracked by bots though. Questions like 2+2= ? can be worked out (using google for example). Making unique questions relating to your forum will help stop bots and some human spammers. If you have a forum about a football club and the question is what is the main colour that is assosiated with this team? Members interested in your forum would know and could sign up and some human spammers from Malaysia, India or wherever might struggle as most don't speak good English anyway and would prefer to move on or take a couple of guesses or try and find the answer.

It didn't take the spammers long to start spamming IP range bans are dangerous to do. IPB's spam monitoring thing is alot better. With IP ranges you can end up blocking most of the world and alot of real users if you are not careful.

The latest vb releases kind of shows how much of a mess it is. Latest release is 4.0.2 PL4 (yes Patch level 4) and 3 of those were within the space of 5 days. Two were because of a Potential XSS vulnerability and the other one was because of Potential XSS vulnerabilities (notice the "S" on that one) and the PL 2 release looks like it was a bit messed up and had a file omitted which was corrected later. I know all software has issues but vb 4 seem to be alot worse the others at the moment and alot of people are not happy especially with the changes with the fees and licenses. IPB is the way to go and it looks a lot more professional in my opinion. vb has had it's day i think.