Tony

Yes cPanel would be the option to pick although it really does not matter I believe most it's so they can provide you with correct instructions.

Our servers run a firewall system that will block excessive ICMP traffic. just-ping.com generates a lot so our servers as a protection mechanism from attacks start blocking it. This would not affect normal traffic or anything of that nature.

Yep that would be the plan since we have demand for it.

We charged $2/month for a dedicated IP but keep in mind it's billed on your billing term. So if you signed up for a year we'd charge $24 now. You'll need to make a ticket to have it added to your account.

Shared SSL is not offered if you require SSL you'd need a dedicated IP and a SSL certificate. Then as far as wordpress it would be a matter of configuring it to do secure logins. I'm not even sure if it does that

We use Softlayer exclusively for various reasons so we're restricted to the locations that they offer. We do this because of the private network across locations which allows us to do backups without exhausting excessive amount of bandwidth. We also do it so we maintain a relationship with a single provider to help get us the best pricing and service for being a big customer. Now Softlayer is opening a location in San Jose according to the press releases which means we'll most likely have a presence there within a few months after they open it. They also have plans in q4 2010 to open up a datacenter in Europe.

We will be migrating the accounts on the Titan server starting on Thursday March 5th and this will last until Monday March 8th. The reason for this upgrade is our continued commitment to having exceptional quality of service. We've seen an increasing number of drive failures for our servers running Raptor drives. Titan is the last web server we have running them so we're going to migrate it to new hardware that uses SAS drives. For the migration process we will be moving accounts in sections based on IP address. We anticipate no more than 5 minutes of down time per account in order to make the switch. We migrate the account data then re-route the IP address to the new server. Thus there is no down time associated with the upgrade. The time frame given we estimate will not be nearly this long. In the past we have migrated to other hardware without any down time in less than three days. So our 4 days just gives us plenty of time to do it right and make sure there is no interruption in service. The specifications are as follows: Old Titan: Dual Xeon 5430 12GB RAM 4x300GB SATA Raptor Drives 10K RPM Raid-10 New Titan: Dual Xeon 5520 12GB RAM 4x300GB SAS 15K RPM Raid-10 So we'll be using the next generation Xeon CPU's as well as making use of 15K RPM SAS drives over the 10K RPM SATA Raptor drives. If you have any concerns about this migration please do not hesitate to contact us. Start Date: 03/05/2010 End Date: 03/08/2010 Estimated Down Time: less than 5 minutes Duration: 4 days

The username is either the full address or the @ replaced with + For example: [email protected] info+domain.com

Why not try http://froghost.com ? They offer unlimited bandwidth and are a division of Hawk Host.

Sort order fixed thanks for the suggestion.

The drive has finished rebuilding.

The drive gods are angry for us questioning them. Marlin two raptor drives failed and replaced without issue: http://forums.hawkhost.com/showthread.php?t=925 Saturn SAS drive failed and replaced: http://forums.hawkhost.com/showthread.php?t=926 Interesting error came from the saturn one: saturn Sense data: Hardware error (TRACK FOLLOWING ERROR). Controller 1, channel 0, SCSI device ID 1, LUN 0, cdb [28 00 0d 3d 44 00 00 02 00 00 00 00], data [70 00 04 00 00 00 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00] Physical drive removed: controller 1, connector 0, device 1, S/N (serial here). Logical device is degraded: controller 1, logical device 0 ("RAID10-A"). [/CODE] So yes it's true SAS drives do fail! Odd number of failures this week though that's 5 in a weeks span.

The bad drive has been replaced and the new one is currently rebuilding.

We have been notified by the raid card on the Saturn server that one of the drives has failed. As a result we will be replacing it today (February 27th) as soon as possible so we can start the rebuilding process. This will be updated once we start the replacement process. This will be a non service impacting maintenance as the server has hot swap capability. Once the drive has been replaced the server will have slightly higher i/o wait while the new drive are rebuilding. Date: 02/27/2010 Start time (CST): 8:30pm End time (CST): ? Estimated Down Time: None

The drives have finished rebuilding.

The failed disks have been replaced and are 5% complete rebuilding thus far.

We have been notified by the raid card on the Marlin server that two of the drives have failed. As a result we will be replacing them today (February 27th) as soon as possible so we can start the rebuilding process. This will be updated once we start the replacement process. This will be a non service impacting maintenance as the server has hot swap capability. Once the drives have been replaced the server will have slightly higher i/o wait while the new drives are rebuilding. Date: 02/27/2009 Start time (CST): 3:00pm End time (CST): ? Estimated Down Time: None

Why exactly? There is no point in doing it other then creating confusing dns entries.

We pay an artist to do them. They use Photoshop and Illustrator I imagine. I don't know of any free ones but I know they're out there.

It's a good look

The other domain is suppose to be whats used in cPanel as it makes so SSL is possible without a nasty certificate error. The IP in the account information email is just the primary IP of the server not where your web pages are served out of. The one in cPanel or in WHM on an account is the one you should point things to if you're not using our DNS.

Use htaccess to do it.

All the servers we've been deploying new users on have been using 15K RPM SAS drives. We had a few straggling machines that never received upgrades for various reasons (lack of use, feasibility etc)

We're using these: http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=st3300657ss-chta-15k.7-sas-300gb-hd&vgnextoid=6664470bd8cc1210VgnVCM1000001a48090aRCRD&vgnextchannel=9ac2421baad8e110VgnVCM100000f5ee0a0aRCRD&reqPage=Model For pluto anyways but across all machines it could be a set of 15k.6 or 15k.5 as well. We're looking more reliability than speed so it makes no difference to us. As far as SAS drives I've seen them fail in production as well. I remember 2 in the last year both 15k RPM drives. Oh and Titan it's going to get swapped out as well it was on the to-do. It's a tough game to play people want the biggest and the best and SAS cost a lot more over SATA disks. Raptors were a great middle ground but it got to a point where for us there was no cost difference if we just switched the entire fleet. A lot of hosts though still use sata disks and some not any raid at all. They're using the enterprise sata disks typically which cost a lot more but not as much as sas disks still. They have close to the same annual failure rate advertised anyways.

Well this is pretty amusing we deployed the replacement Pluto only to discover a failed drive! It died literally after deployment. So much for SAS being more reliable the name Pluto is what's cursed! In all seriousness we're just going to deploy a new set of i/o stuff (raid, cables drives) for this new machine. It just shows you sata, sas or whatever failures do happen and are totally unpredictable. In this case though the machine just became very slow before the drive was removed.