Brian

Hello! .htaccess rules like this can be tricky as software you're using may automatically create rewrites and rules that contradict what you're trying to setup. For assistance with figuring that out (assuming you haven't already) please open a ticket at https://my.hawkhost.com/submitticket.php with our helpdesk team and provide them details of this issue. We'll be able to look into this specifically for your setup and try to get a rewrite working for you. Thanks!

I've reviewed your logs and can see your order was setup shortly after it was paid for so you should see your "New Account Information" at this point. That email will contain all the information you need to get started with your hosting. Thanks for hosting with us

Latency between any two services with us (shared, SD, reseller, compute) within the same datacenter/location should be sub-1ms. Here's the output of me pinging between a semi-dedicated server and shared server to give you an idea of what you'd see. This would be the same between semi-dedicated and a compute as it's contained within the same infrastructure: PING nyc100.hawkhost.com (172.96.186.130) 56(84) bytes of data. 64 bytes from nyc100.hawkhost.com (172.96.186.130): icmp_seq=1 ttl=64 time=0.269 ms 64 bytes from nyc100.hawkhost.com (172.96.186.130): icmp_seq=2 ttl=64 time=0.298 ms 64 bytes from nyc100.hawkhost.com (172.96.186.130): icmp_seq=3 ttl=64 time=0.246 ms 64 bytes from nyc100.hawkhost.com (172.96.186.130): icmp_seq=4 ttl=64 time=0.226 ms

Hello! We do still have Railgun enabled in NYC for our shared/cloud web hosting, semi-dedicated, and reseller hosting plans. Unfortunately our cloud compute (https://www.hawkhost.com/cloud-compute) services, which are the equivalent of a VPS / your own private environment with full root access, would not be Railgun compatible.

Unfortunately cPanel does not support the concept of multiple users with various permissions. You will only have one cPanel username/password which has full access to all the functions inside your cPanel account. What you can do is create a separate FTP account through cPanel for your developer which would only provide them access to upload/download/modify files in the directory the FTP user has permissions to access. This would prevent them from accessing any other cPanel features while still being able to upload and modify your files.

It looks like this ticket has been resolved at this point and your order was setup. We appreciate your patience while the order was reviewed and thanks for hosting with us

Unfortunately with domain renewals the process is not reversible so the payment would not be refundable. Once the renewal request is sent to the registry it's processed immediately and it is not possible to cancel the process or payment.

Thanks for signing up with us! It looks like your order has been activated so you should have received your "New Account Information" email. If you don't see that in your inbox please check your junk/spam folder in case it was filtered.

Thanks for your order! It appears this has been resolved so you should have your "New Account Information" email with all the service details to get started.

Hi! Your order should be setup by now so please check your inbox for your "New Account Information" email. If you still don't see the email please contact us through https://my.hawkhost.com/submitticket.php so we can check your order status. Thanks for signing up with us!

Thanks again for the follow up and for staying with us! We realize there's a ton of hosting options out there so to stick around for 6 years means something special

Thanks for checking out our hosting! To answer your questions: 1. We do offer migration assistance and there is no additional cost. Once your account is setup you can refer to https://support.hawkhost.com/Knowledgebase/Article/View/can-you-help-me-transfer-from-my-old-host for a guide on how to start that transfer process. 2. If you have any questions related to resources or specific plans just let us know here or you can email [email protected] with an overview of your resource requirements (CPU, RAM, traffic, etc.) and we can recommend a plan that suits your needs. 3. Migration time depends on the size of your account and network speeds between your old host and our servers. Most migrations are completed within a few hours of the request being submitted to our helpdesk. Thanks again

Thank you for the suggestion ! We have often looked at both Central and South America as potential options for expansion as they're two of the few remaining regions we don't currently have a datacenter. Unfortunately there are a number of limiting factors which have made the expansion not possible while maintaining our quality of service and standards we look for when building out a new infrastructure. It is certainly something we'll continue to keep an eye on and discuss internally and hopefully within the coming years we're able to make this expansion possible.

Hello! With our cloud compute plans you have full root access so you can install any software or control panels you'd like, we do not limit you to the paid panels (cPanel/WHM and DirectAdmin) we offer and support directly.

While this is being discussed in detail in your support ticket as it relates specifically to your account we did want to reply to this publicly and acknowledge that forums, or any software, can slow down for a number of reasons. Whether it's plugins, themes, or other underlying factors it can all contribute to a gradual slowdown over time. In addition to posting on our forums you may want to look at other phpBB specific communities for feedback on how to optimize performance or see if anyone has experienced similar issues. Maybe someone else within our forum community is also able to provide feedback if they've been using phpBB for their own sites.

Location changes are possible but that is something we'd need to handle via support ticket, which can be submitted through https://my.hawkhost.com/submitticket.php

Hi! Thanks for your order! Computes can take a bit to deploy depending on the configuration and order details. As for the IP that's likely just a GeoIP issue with the database you're using to lookup the location: https://blog.hawkhost.com/2013/05/31/geo-ip-databases-were-not-in-kansas-anymore/ For faster replies please use our helpdesk at https://my.hawkhost.com/submitticket.php -- thanks again!

Hi! Primary domain changes are possible but would need to be handled by our team through a ticket. To complete this request please submit a ticket through https://my.hawkhost.com/submitticket.php and we'll be happy to help from there

Hello! If these domains are hosted under the same hosting/cPanel account they would share the same IP, it is not possible to use different IPs for your domains under one cPanel account. If you have more than one cPanel account and they were setup on the same server, but you'd like a different IP/server for each cPanel account, that is possible and our team can move your account(s) accordingly. If you'd like to request a server/IP change for an account please submit a ticket at https://my.hawkhost.com/submitticket.php for further assistance. Thanks

Existing clients can use the Summer sale coupons, they are not restricted to new customers, but the coupons generally cannot be used to upgrade an existing service. We do make exceptions to this policy so if you contact our billing department through our helpdesk and let us know what you're looking to change/upgrade we'll see what you may be eligible for regarding coupon use. Thanks!

Hello! What you're looking to do is possible, and in cases like this it's usually easiest to use your hosting servers hostname for the MX record. You can locate the hostname in your client area, or you can ask our support team for the hostname, but it'll look something like "nyc100.hawkhost.com". Once you set the MX record on your domain(s) to that server hostname your email would be routed through our servers while leaving the site hosted at Wix.

It would not be possible to remove the domains historical data from the bandwidth interface. However with the domains being removed they should no longer be shown in future months usage/graphs.

I've sorted out your ticket and the issue should be resolved, but as always feel free to update the ticket if there is a remaining problem. Thanks again!

Hi! This is an issue which will need to be solved via ticket and unfortunately is not something we're able to resolve through this forum. If you haven't already please open a ticket for this issue and our team will assist from there. If you do have an existing ticket ID from our helpdesk please DM me the ID so I can check the status of your ticket. Thanks!

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