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my3rdlogin

So fed up with Hawk Host after less than one day

11 posts in this topic

I'll keep it brief as a detailed post I just wrote disappeared !

It follows the disappearance of 2 support tickets

This fustration continues as I need to have 3, YES THREE logins just to navigate the site

one sign in to access the client area

another sign in to access the cPanel, but I don't have the password just a username (thanks, thats a big help)

and finally had to create another login just to complain

So unhappy with this hosting company

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Sorry for the issues! You're right in that the client area and cPanel do have separate logins, unfortunately those systems have not been fully merged as far as logins go. With that being said you can fully manage your hosting account through the client area so there is not necessarily a need to login to cPanel directly.

That management can be accessed through your client area at https://my.hawkhost.com/clientarea.php?action=services -- once you're on that page click on the service in question and then click 'Management' under the left side 'Actions' menu.

ClientAreaManagement.png

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ok but I'm trying to connect filezilla client to my account and it won't accept my client login soI believe I need the password associated with my cpanelid username, which I don't have

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Your FTP username/password are indeed the same as your cPanel login details. The cPanel password was included in your "New Account Information" email that you should have received when the account was first setup. If you don't see that email in your inbox please check your junk/spam folder as sometimes they get mistakenly filtered. You can also view your accounts email history through the client area at https://my.hawkhost.com/clientarea.php?action=emails

You can always do a cPanel password reset as well. Instructions on how to do that can be found here: https://support.hawkhost.com/index.php?/Knowledgebase/Article/View/47/0/how-can-i-reset-my-cpanel-password

If you're still unable to login to FTP after confirming you're using the right cPanel details then it's possible your IP was temporarily blocked by our firewall for multiple failed login attempts. Our support team can remove any IP blocks if that's the case, you would just need to submit a ticket by either emailing support or going through https://my.hawkhost.com/submitticket.php

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In defense of the "many passwords" problem, I don't see it as a Hosting problem, I see it as an industry problem.  The Internet as it is today has evolved a need for so many services to run a site effectively, it takes many services to do what needs doing.  Just to run a website:

 

1) Need to upload your data, FTP and/or Cpanel and/or Wordpress for users and passwords, all different people who created these software packages, all stuff Hawkhost didn't build and in many cases pre-dates Hawkhost's existence by a long shot.

2) Helpdesk, yet another person who created this software package

3) Billing, still another person

etc....

Now then, to start consolidating logins, you're going to have to get the person who invented FTP, to agree to the same protocol that Wordpress, Cpanel and Helpdesk are all using.  But oh that Billing guy is very disagreeable....

You'll never get everyone to agree on a format for a common login, period.  Use something like LastPass (great password utility https://lastpass.com/) and grin and bear it.

If you think this is bad, my work involves the maintenance of a very highly trafficked website for a big state government agency, I probably have forgotten more passwords than you could ever use with Hawkhost.

Disclaimer: Not affiliated with Hawkhost, but been in the business too damn long.

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On 8/4/2016 at 0:40 AM, tekiegreg said:

1) Need to upload your data, FTP and/or Cpanel and/or Wordpress for users and passwords, all different people who created these software packages, all stuff Hawkhost didn't build and in many cases pre-dates Hawkhost's existence by a long shot.

We offer the ability to manage the hosting accounts straight from https://my.hawkhost.com/ where you see all the cPanel features but within the client area.  Of course though it's still more limited than direct cPanel access.  As for taking the integration even further it's actually now possible in cPanel but that has pros and cons to it.  While it would be easier for the site owner to access their cPanel it would remove some functionality as well.  There are many users who sign up and have another individual managing their site.  They want to give this individual cPanel access only and wouldn't want the person having access to the client area.

On 8/4/2016 at 0:40 AM, tekiegreg said:

2) Helpdesk, yet another person who created this software package

Our client area and help desk are actually integrated.  You can use the same login at https://my.hawkhost.com/ to login to https://support.hawkhost.com/  .  You also can access and reply to tickets directly from https://my.hawkhost.com/ now as well.

On 8/4/2016 at 0:40 AM, tekiegreg said:

You'll never get everyone to agree on a format for a common login, period.  Use something like LastPass (great password utility https://lastpass.com/) and grin and bear it.
 

LastPass is great for that cloud like feel where you can access your passwords everywhere.  There also other ones like Keepass where it's stored locally on your computer.  This day in age though a password manager is really necessary.  Different logins for every site you use is just simply way safer as if a site gets compromised and they retrieve the password it'll only work on that site.  If it works for your email, bank, website etc. then they'll all eventually get compromised.

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There is another reason for having separate Client Area and cPanel passwords:

You can have more than one domain hosted (possibly on different servers, as I do),
each with its own cPanel, and while it might be convenient to have the same password
for all of them, there are plenty of reasons why you might want to make them different
from each other and from the Client Area password, as mentioned above.

By the way, Hawkhost is not an outlier in this regard:
as a former Hostgator customer, I can attest it is exactly the same situation there:
- one set of credentials as a customer
- another for each domain/cPanel
- and another if you want to participate in their forums.

Edited by tgonhawk1
adding another paragraph

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While some of those passwords I mentioned above are already integrated, the point I maintain will be that 100% integration of all logins out there is more a people problem than a technical problem.  I don't think we'll ever get everyone to agree on all one format, and as tgonhawk mentioned, it's probably not even desirable or recommended.

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Adding to Brian's post above:

In his screen snapshot he has highlighted, in red outline, "Management".
Directly about that highlight is "Change password",
whereby you can set the cPanel password, without knowing the old one,
and three lines below Management is "Login to Cpanel", which does just that, also without requiring the password.

 

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