I'll keep it brief as a detailed post I just wrote disappeared !
It follows the disappearance of 2 support tickets
This fustration continues as I need to have 3, YES THREE logins just to navigate the site
one sign in to access the client area
another sign in to access the cPanel, but I don't have the password just a username (thanks, thats a big help)
and finally had to create another login just to complain
So unhappy with this hosting company