Pre-Sales Questions


Wesley
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I am currently in search of a new web hosting provider. I am having problems with missing emails (mainly from Yahoo and Facebook, but seemingly from others as well) and my current host refuses to take any basic steps to try to fix the problem...they just demand log files that I have no access to. I believe the problem is because they are using Spamcop for RBL filtering...but that's another long story. I mainly want to make sure I can make a smooth migration to your hosting service. I have been browsing your forum and web site, and my first impressions are very good. My main questions are as follows:

#1 - My current host is using Cpanel. If I create a full site backup and upload it to you, can it be restored in place with all email addresses, settings, databases, domains, etc. as they currently are configured? My main concern is the "Gallery" photo gallery that I have set up and running with my current host.

#2 - I am using the cgiemail program (or form/script?) to generate emails from web forms that visitors can fill out. Is this set up already with your service, or could it be used? I just don't want to have to re-do the forms I have already created...

#3 - In reference to my email woes as noted above, and due to issues with another prior hosting company...can you tell me if you are using Spamcop for RBL filtering? If yes, are you willing to whitelist servers as requested, especially from companies such as Yahoo and Facebook?

#4 - I have a number of small videos (mainly .wmv files) posted on my web site that receive limited viewing. Is this acceptable? I know some web hosts seem to indicate that customers are not allowed to post video files at all.

Thanks,

Wesley

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#1 - My current host is using Cpanel. If I create a full site backup and upload it to you, can it be restored in place with all email addresses, settings, databases, domains, etc. as they currently are configured? My main concern is the "Gallery" photo gallery that I have set up and running with my current host.

Yep with a cPanel backup it should restore everything the same way as it was before. This is assuming the other providers side is generating full backups which is generally the case.

#2 - I am using the cgiemail program (or form/script?) to generate emails from web forms that visitors can fill out. Is this set up already with your service, or could it be used? I just don't want to have to re-do the forms I have already created...

I believe it should work fine our system uses the same things others do. So if it's a cPanel one it should still work.

#3 - In reference to my email woes as noted above, and due to issues with another prior hosting company...can you tell me if you are using Spamcop for RBL filtering? If yes, are you willing to whitelist servers as requested, especially from companies such as Yahoo and Facebook?

We use RBL's just like I imagine every web host does. It's just way to much spam if there isn't filtering going on at the server level. That being said we've whitelisted known IP's before such as twitter. The problem is the IP's may not be known making it difficult to ever really solve the problem. Really they should work on getting themselves off the RBL's.

#4 - I have a number of small videos (mainly .wmv files) posted on my web site that receive limited viewing. Is this acceptable? I know some web hosts seem to indicate that customers are not allowed to post video files at all.

The video files are fine.

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  • 3 months later...

Thanks for your replies. Sorry I've taken so long to follow up...I've just been getting by with my current host, and largely waiting to get closer to the end of the year of service I had paid for not too long before I started having difficulties with them. At any rate, I need a little clarification before I decide for sure to go ahead and sign up with your company.

The cgiemail script is not one that comes with cpanel...at least not as an installable add-on that I can choose. When I started working on forms, my current host said that was what they had installed and recommended that I use it. Can you check and tell me for sure if cgiemail is installed and available for use by my web forms? That is one of the few "must have" features for me...

The problem with Facebook emails being blocked by my current host seems to have gone away...however, I continue to have problems with Yahoo messages being blocked. Yahoo periodically provides a list of their mail server IP addresses for just such reasons. If I move to your service and run into problems with losing messages from Yahoo (mainly Yahoo Groups, but they all use the same servers), are you willing to add that list of IP's to your whitelist?

Thanks,

Wesley

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Can you check and tell me for sure if cgiemail is installed and available for use by my web forms? That is one of the few "must have" features for me...

The cgiemail script is available through cPanel on our servers

If I move to your service and run into problems with losing messages from Yahoo (mainly Yahoo Groups, but they all use the same servers), are you willing to add that list of IP's to your whitelist?

This shouldn't be a problem -- we'd just ask for the list and verify they're legitimate mail servers and we can add them to the whitelist for you.

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