Slowdown on Mustang Server


shadow82x
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Hello guys,

When I first went with HawkHost I was truly amazed at how well the speed was. Now 2 months later, I have noticed the server speed has greatly increased. Pages are now taking 3, 4 seconds to connect where as before it was under a second. While doing a reverse IP check I was surprised to find over 1,000 sites are also hosted on the same server. Perhaps it's time for a server upgrade of some sorts to hold this many sites?

This is not a scaling issue either as 2,000 posts for my forum on shared hosting should not be an issue.

I even checked with the members, and they said they noticed a slowdown as well.

So, don't get me wrong, the speeds aren't horribly slow, but it's definitely something myself and others have noticed.

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The mustang server looks fine has about 70% CPU idle and 7.5GB of free memory. I visited your site and I get about 513ms to load the page and I'm about 70ms from the server itself. It sounds like some sort of routing issue between your ISP and the server. You're best to submit a ticket with a traceroute along with ping tests to check for packet loss.

Also the number of domains on an IP means nothing. One user could add 100 parked domains and suddenly that's apparently 100 sites. I'd take that with a grain of salt as that's not how many user accounts is on an IP it's just the number of domains which with the fact you could park 100 domains makes the 1000 number meaningless.

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Hey Tony,

How exactly can you a trace route with ping tests?

Windows you use the command tracert so for example

tracert avatarprime.net

For ping you could do something like:

ping -n 100 avatarprime.net

Both commands are ran from cmd. You can route them to a txt file by doing cmd > c:\myfile.txt or wherever you want to save it.

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So the ping and packetloss don't seem to be an issue. Or so I think.

Usually around 49 - 55ms.

Minimum: 48ms

Max: 425ms

Packetloss:

Sent = 100

Received = 98

Loss = 2 (2%)

Should I submit a ticket? The site is still traveling fairly slow for me.

The forum here (forums.hawkhost.com) is loading fine for me. Loading under .9 seconds on the board index.

As for my site -- over 4 seconds on average.

Edit - I also ran a simple server status script and it's showing load averages around 7 seconds. Pretty high D:

post-1108-084214900 1276317733_thumb.png

post-1108-083377100 1276319046_thumb.png

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So the ping and packetloss don't seem to be an issue. Or so I think.

Usually around 49 - 55ms.

Minimum: 48ms

Max: 425ms

Packetloss:

Sent = 100

Received = 98

Loss = 2 (2%)

Should I submit a ticket? The site is still traveling fairly slow for me.

The forum here (forums.hawkhost.com) is loading fine for me. Loading under .9 seconds on the board index.

As for my site -- over 4 seconds on average.

Edit - I also ran a simple server status script and it's showing load averages around 7 seconds. Pretty high D:

The results don't look horrid however you should have no loss. If possible submit a ticket and provide us with the IP you're connecting to the site from so we can check the routes.

The script your running is likely intended for a single dedicated machine that's not used in a shared environment / the specs we run. The load of 7-8 is fine for our machines as the lowest ends have 8 cores (so an 8 load would be acceptable) while the newer machines have 16 cores. It's a good thing to look into how linux load averages work as at face value they're sort of cryptic and could be misinterpreted.

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