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Tony
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Spiffy!

Btw, are there 2 servers with the same name "Raptor"? See http://www.hawkhost.com/Network/serverlist

Fixed it was suppose to be Pluto but when I copied the row in the database I forgot to change the name.

"Our terms of service outlines Our terms of service outlines our payment and refund policies as well as the scope of our liability." (http://www.hawkhost.com/Legal)

Phrasal echo -> interesting way to emphasize a point.

Fixed

That's what happens when you forget a page then last minute write something up in an IDE without any sort of spelling or grammar checks :)

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Typo errors:

1) utilizies -> utilizes (http://www.hawkhost.com/Network/index)

2) Your -> You in "Your must include the service type..."

(http://www.hawkhost.com/Legal/sla)

There are software/scripts that go through the entire website checking for typos and other errors.

DeepTrawl is an interesting software - it validates links and images, checks spelling, validates xhtml compliance, checks speed, checks missing seo, etc. Haven't tried it yet but it does sound rather good. You try first and let us know :). It has a free 30-day trial but not sure if the trial version limits the number of pages checked.

Alternatively, you can use one of the free online website spell checkers: http://www.google.com/search?hl=en&q=spell+check+website

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http://www.hawkhost.com/Shared/compare

http://www.hawkhost.com/Reseller/compare

http://www.hawkhost.com/VPS/compare

1) I like the tooltip display. Was wondering if the background for the description displayed would look better in a slightly darker shade than "#f9f9f9" but lighter than "#dadada" to provide some kind of demarcation.

2) The tooltip descriptions for 6-month prepayment and 3-month prepayment are all showing 1-year prepayment. Minor issue, though.

3) In IE, feature headings are not centralized as in Firefox/Opera/Chrome so it looked kinda odd when it displays in 2 lines with the top slightly beheaded. I would've thot any IDE would take different browsers into consideration and have inbuilt code to handle any exceptions. (Also in IE only, navigation tabs don't sit nicely – they sorta float.)

4) Odd looking characters >> "»" preceding some headings. I thot it meant more info so I clicked on it. Are they supposed to mean something or just merely decorative?

a) >>Order, Sign Up>> in http://www.hawkhost.com/Reseller/compare

B) >>Addons in http://www.hawkhost.com/VPS/compare

5) A rather unusual feature is "None – FREE!" under Control Panels for VPS.

How about changing None to Everything ("Everything – FREE!") and I'm very certain you'll get extremely high conversions ;).

Edited by speedturtle
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Really digging the new look, guys (although I have to admit that I've never been keen on cartoon mascots who look pissed off enough to take a swing at me if I look sideways at them!) ;)

Only minor quibble--it'd be nice to have a link back from the blog, forums, etc to the main site. But overall, looks great, works great, and I'll try to keep on the mascot's good side.

--Dave

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Everything should now be fixed unless I missed something.

The typo's were easy.

The IE specific bugs not so much but I hacked together a solution to the right menu not showing up properly. I had to switch the padding of each option from 10px to 8px in order for it all to fit. The headings on the comparison pages was another css fix as the headers specified a width then used colspan. This would produce unpredictable results so I removed the width specification and that solved that. The floating buttons I cannot find where that happens as it looks the same for me in Internet Explorer, FireFox and Opera.

As for the forum and blog I'd love to have matching designs for both. So I'll see about getting around to having that done. I am not talking about using the actual design and throwing the forums or blog into it. I am just talking about the same color scheme and logo so that updates to either software will not break the design (I hate having to switch it constantly).

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The floating buttons I cannot find where that happens as it looks the same for me in Internet Explorer, FireFox and Opera.

Floating navigation/menu tabs not happening anymore. Likely related to earlier issues which have now been fixed.

Only minor quibble--it'd be nice to have a link back from the blog, forums, etc to the main site.

As for the forum and blog I'd love to have matching designs for both. So I'll see about getting around to having that done. I am not talking about using the actual design and throwing the forums or blog into it. I am just talking about the same color scheme and logo so that updates to either software will not break the design (I hate having to switch it constantly).

How about using a wrapper in the content area, similar to what you have done for the Client Area menu option? Don't know if it'll look good but you can try it out and get some feedback from your customers.

Edited by speedturtle
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How about using a wrapper in the content area, similar to what you have done for the Client Area menu option? Don't know if it'll look good but you can try it out and get some feedback from your customers.

That is exactly what I am trying to avoid doing. The client area works great that way due to how it's designed. The support system is terrible when doing that and we used to wrap it. All sorts of design elements broke within it as well as it breaking the design itself.

For a forum I am not a big fan of doing that as in most cases it just ruins the functionality of the forum if it has to be made smaller. I have no issue with it taking aspects of a design but that's as far as I'd go.

A blog well I don't see much point in having it match a design. That's just me though

We'll see though maybe all three will be integrated I do not know at this point.

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Sweet new look. Well done.

A thing I noticed, I just signed up for another account here, and at the end before you confirm, it asked you to agree to the tos, and the link to it brought me to an error page. Didn't really matter to me, but to some it might.

Thanks for spotting that. The old site it was http://www.hawkhost.com/Policies/tos and we switched it to http://www.hawkhost.com/Legal/tos so I updated the order system to reflect that. It was the only url we changed of course :)

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  • 2 weeks later...

One other suggestion I'd make is to the button at the top of the main page, "Click for Live Chat with Sales." To me that makes it sound as if you guys are only interested in talking to someone live if they're thinking of purchasing a package--current customers with support issues need not apply ;) This, despite the fact that if I mouseover the button it says "Click for live chat with sales/support."

I think if you change the text to reflect what the mouseover says (sales/support), or even just something generic like "Click this button for live chat", that would make it sound less like you guys are just grubbing for sales ;) Which we all know you're not! :)

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One other suggestion I'd make is to the button at the top of the main page, "Click for Live Chat with Sales." To me that makes it sound as if you guys are only interested in talking to someone live if they're thinking of purchasing a package--current customers with support issues need not apply ;) This, despite the fact that if I mouseover the button it says "Click for live chat with sales/support."

I think if you change the text to reflect what the mouseover says (sales/support), or even just something generic like "Click this button for live chat", that would make it sound less like you guys are just grubbing for sales ;) Which we all know you're not! :)

Well this is why we have: http://www.hawkhost.com/support/index.php?group=default

It talks about support. It's about trying to separate sales and support as we've had issues with people asking sales questions to support. Now right now the button on the site takes any department due to legacy and current customers using the chat on the main site as a form of support. Eventually though the goal would be for support go to through the support area whether it be ticket or chat so we'd have less sales related inquiries going to support and vice versa.

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  • 2 weeks later...
That's a very nice looking globe in the World Class Hosting header. The right graphic sure made a world of difference.

So, what are you going to do about the huge gaping void on the LiteSpeed Powered header?

No clue at this point have yet to make a decent graphic. The ideal would be to have the litespeed box there but it's not transparent :(

As for the globe that's actually Cody doing multi variant testing on our main page you can read about it at: http://www.hawkhost.com/blog/2009/03/22/multivariate-testing/

As for other changes they're already in our svn waiting for other changes to be completed before they're pushed out to the live site.

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No clue at this point have yet to make a decent graphic. The ideal would be to have the litespeed box there but it's not transparent :(

I don't think any of the current LiteSpeed graphics would do justice to your website. They need to get in touch with your designer to improve their logo and other graphics. Maybe you can drop them a gentle hint

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1) How about "Full Apache Compatibility" instead of "Apache Replacement" in the LiteSpeed header? A visitor might have more confidence in "full compatibility" instead of "replacement". The words have different connotations.

2) If I'm on page 1 "World Class Hosting", the page number 1 is underlined and clickable and page number 2 is not underlined unless mouseover. Vice versa if I'm on page 2 about LiteSpeed. I find this rather confusing as it goes against the standard convention: current page number should not be underlined nor clickable, all other page numbers are underlined and clickable.

3) http://www.hawkhost.com/Hosting/uptime/

a) Big glaring green typo "Availibility" -> "Availability"

B) "which is backed by us service level agreement" (us -> our)

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2) I'm not really sure about this as the idea is to tell you which one you're currently on. I think the better solution may be to change the highlight of the active one. So rather than some sort of underline the image is a different color completely. Going to need to think about this one.

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Hmmm, my previous post seemed a bit confusing. I must've eaten too many liqueur-filled chocolate Easter eggs. Please disregard "all other page numbers are underlined" as this is quite subjective.

My point is simply this: Current page number should not be clickable and should not be underlined, even if mouseover.

Yes, I think it's necessary to let a visitor know which page they're on, preferably by some form of color highlight instead of the underline. See example for an idea of how the page numbers on the headers are implemented. It's very clear to a visitor which page he is on.

As for tabs & buttons, it's not necessary to underline its words whether active, inactive, or mouseover as the button/tab itself conveys the idea of it being clickable. See Compare buttons and the top navigation tabs (Home, Web Hosting, Reseller Hosting, VPS, Network, Support, About, Specials). Color change is good enough when mouseover.

Clicking on one of the top navigation tabs will display the appropriate page but the tab is not highlighted to show which page the visitor is on.

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  • 1 month later...

mrr created a nice favicon for hawkhost's new site. See http://www.hawkhost.com/forums/showthread.php?t=369 .

If that's not what you want, you can always use a Free Online Favicon.ico Icon Generator at http://www.prodraw.net/favicon/generator.php . It takes an image (JPG, GIF, PNG, BMP and TIFF) and creates an icon from it. Various output sizes are supported such as 16x16 pixels (favicon.ico icon size), 32x32 (desktop icon), 48x48 (large XP icon), etc. It generates icons with different sharpen levels for you to compare and download.

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