zack007 Posted February 15, 2013 Report Share Posted February 15, 2013 Please help me, I had PM moderator brian but still no reply. this is screenshoot in my sites with annoying song. raixroorund, GalateFonda, squivasah and 3 others 6 Quote Link to comment Share on other sites More sharing options...
Fowler Posted February 15, 2013 Report Share Posted February 15, 2013 Hi, It would be best to make a support ticket, You will get a faster response and they should be able to restore your sites from a backup. These issues are usually caused by insecure/outdated scripts, weak passwords or someone getting hold of your cPanel or FTP password. Hope you get your sites back up again Quote Link to comment Share on other sites More sharing options...
Brian Posted February 15, 2013 Report Share Posted February 15, 2013 Fowler is correct, this type of issue really needs to be handled via support ticket. There are a lot of account sensitive details we need to go over and that really isn't something we want in a public forum We have a number of tools we can use to determine the source of a compromise and locate security holes in your account so please submit a ticket (if you haven't already) and let us help you. Quote Link to comment Share on other sites More sharing options...
zack007 Posted February 17, 2013 Author Report Share Posted February 17, 2013 I've been sent ticket. but still no answer. Quote Link to comment Share on other sites More sharing options...
Tony Posted February 17, 2013 Report Share Posted February 17, 2013 I've looked up your account and all the tickets you've made we had already responded to. Do you have the ticket number of the ticket we did not respond to? If so please PM it to me. Quote Link to comment Share on other sites More sharing options...
zack007 Posted February 18, 2013 Author Report Share Posted February 18, 2013 i already sent you via email, #EVS-178-12523. Quote Link to comment Share on other sites More sharing options...
Brian Posted February 18, 2013 Report Share Posted February 18, 2013 That ticket shows we've replied and is waiting on your response. Please follow up with us there if you have any further questions or issues. Quote Link to comment Share on other sites More sharing options...
zack007 Posted February 18, 2013 Author Report Share Posted February 18, 2013 founded, thanks. Quote Link to comment Share on other sites More sharing options...
zack007 Posted February 19, 2013 Author Report Share Posted February 19, 2013 my domain fully restored and i'm very satisfied with your services. thanks Quote Link to comment Share on other sites More sharing options...
Greg M Posted April 4, 2013 Report Share Posted April 4, 2013 I was a few weeks ago hacked because i used an outdated wordpress plugin. Make sure you update everything. Quote Link to comment Share on other sites More sharing options...
Tony Posted April 4, 2013 Report Share Posted April 4, 2013 I was a few weeks ago hacked because i used an outdated wordpress plugin. Make sure you update everything. Short and simple but excellent advice that a lot of people overlook. Install this great plugin then don't update it for 2 years and get compromised when an exploit comes out for it. We see a lot of this which could all be avoided in wordpress with a few clicks once in a while. Smokey 1 Quote Link to comment Share on other sites More sharing options...
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