20 my sites been hack

[zack007]

Please help me, I had PM moderator brian but still no reply.

this is screenshoot in my sites with annoying song.

 

 

 

[Fowler]

Hi,

 

It would be best to make a support ticket,  You will get a faster response and they should be able to restore your sites from a backup.  These issues are usually caused by insecure/outdated scripts, weak passwords or someone getting hold of your cPanel or FTP password.

 

Hope you get your sites back up again

[Brian]

Fowler is correct, this type of issue really needs to be handled via support ticket. There are a lot of account sensitive details we need to go over and that really isn't something we want in a public forum

 

We have a number of tools we can use to determine the source of a compromise and locate security holes in your account so please submit a ticket (if you haven't already) and let us help you.

[zack007]

I've been sent ticket. but still no answer.

[Tony]

I've looked up your account and all the tickets you've made we had already responded to.  Do you have the ticket number of the ticket we did not respond to? If so please PM it to me.

[zack007]

i already sent you via email, #EVS-178-12523.

[Brian]

That ticket shows we've replied and is waiting on your response. Please follow up with us there if you have any further questions or issues.

[zack007]

founded, thanks.

[zack007]

my domain fully restored and i'm very satisfied with your services.

thanks

[Greg M]

I was a few weeks ago hacked because i used an outdated wordpress plugin. Make sure you update everything.

[Tony]

I was a few weeks ago hacked because i used an outdated wordpress plugin. Make sure you update everything.

 

Short and simple but excellent advice that a lot of people overlook.  Install this great plugin then don't update it for 2 years and get compromised when an exploit comes out for it.  We see a lot of this which could all be avoided in wordpress with a few clicks once in a while.