Tony

This has been completed. We also took this opportunity to re-seat the memory as well as re-apply thermal paste on the processor to cover our bases as to why the system had been rebooting at random.

We will be replacing the power supply on the sng002 server on Wednesday October 10th between 1:00am and 4:00am SGT. This is necessary maintenance as we've seen the system lose power several times over the past 48 hours suggesting an issue with the power supply. To avoid further unscheduled outages we will be replacing the power supply. We estimate the server will be down for 30 minutes while the power supply is replaced. Date: 10/10/2012 Start time (SGT): 1:00am End time (SGT): 4:00am Duration: 3 hours Estimated Down Time: 30 minutes

I'm reading your ticket and the issue appears to be resolved best I can tell. If you purchase hosting from us and need to use FTP you use the cPanel username and password we provide in the account information email. This does not change unless you changed the password at which point we would not know your password but you should. if you don't know the password it can be easily reset via https://my.hawkhost.com/ .

Our forum is not an official means of support if you need an instantaneous reply you're best to actually contact support via https://support.hawkhost.com/ . To answer the question it's not possible to have cPanel remove the subdomain when creating an add-on domain. It's part of it's system for managing the add-on domains at this point and thus cannot be removed.

We contacted you about issues with your order and received no response from you.

The server is now back online.

The server is currently booting back up and should be online in a moment.

The file system check is 85% complete

The file system check is 74% complete

The file system check is 60% complete

The file system check is 40% complete

The file system check is 22% complete

The Mars server kernel paniced and upon being rebooted is requiring a file system check. We estimate the check will take approximately 1 hour to complete. Date: 10/04/2012 Start time (CDT): 1:15am End time (CDT): 2:15am Duration: 4 hours Estimated Down Time: 60 minutes

If only it were that simple. Unless you have the IPv4 space currently you're really not going to be able to do what they're doing. If you haven't read about IPv4 exhaustion I suggest you read up as soon it's going to start really mattering to even users in North America. At which point ARIN is probably not going to look kindly to a provider with 5000 customers for example having 25,000 IP addresses and not properly documenting or justifying the usage.

You used some pretty small text so for anyone else: /usr/local/php53/bin/php That is the location for PHP 5.3 and the location for PHP 5.4 would be: /usr/local/php54/bin/php

The wildcat server kernel paniced and upon being rebooted is requiring a file system check. We estimate the check will take approximately 1 hour to complete. Date: 05/02/2012 Start time (PDT): 1:18am End time (PDT): 2:18am Duration: 4 hours Estimated Down Time: 60 minutes

We have the capability to run multiple versions of PHP and our updating system makes it easy for us to patch all our systems at once. As far as running PHP 5.4 just not possible we've had customers want the latest and greatest many times in tickets and thus want to run PHP 5.4. Then they realize the software they run is not compatible with PHP 5.4. Also last time I checked zend guard does not support PHP 5.4 meaning users with software using that encoder would not work.

We're evaluating changing our PHP setup in the near future to have PHP 5.2 support switched to either a secondary or removed entirely. There are more and more applications recommending or requiring PHP 5.3 As a result it's causing confusion for users as switching to PHP 5.3 seems to be an advanced topic even with our help entries on doing it. I'm wondering what everyone on the forum would like us to do. Feel free to vote on the poll and if you have any other comments add them to the topic. We're almost certainly going to remove PHP 5.2 as a primary PHP but if there is a lot of demand for it to remain as the primary we may change our mind on it.

I know you may want to be storing the passwords in Chrome but I'd suggest against this. You may want to consider using Keepass or Lastpass for your password storing as it's much more secure than having them saved in your browser.

All IP addresses have been re-routed to the new hardware and everything should be back online at this point.

The swap has been completed and we are working on re-routing all the server IP's to the new hardware.

The server has just been taken down for the chassis swap.

On Friday August 24th between 5:00pm and 8:00pm PDT we will be doing a complete chassis swap of the Tornado server. We're doing this due to continued hardware issues with the system which after swapping some hardware we believe the best course of action is to replace everything but the hard drives to resolve the continued crashes. We estimate the swap will take about an hour which at that time the server will be off line. We must stress this is necessary maintenance as leaving the server in this state will most likely mean further unscheduled downtime. If you have any questions regarding this maintenance notice please do not hesitate to contact our systems administration department. Date: 08/24/2012 Start time (PDT): 5:00pm End time (PDT): 8:00pm Duration: 3 hours Estimated Down Time: 1 hour

We will be replacing the raid card momentarily then running file system checks on all partitions once again.

The memory has been replaced and the server is now back online.