Tony

The system has been back online for some time with all services back online.

At approximately 8:10am the Cougar server was reporting issues with the file system causing issues with system stability. We have taken the system offline to perform a file system check to repair the issues with the file system. Date: 11/15/2012 Start time (CST): 8:10am End time (CST): 12:10pm Duration: 4 hours Estimated Down Time: 120 minutes

All virtual machines have now been confirmed to be up.

The system is now back online and virtual machines are starting back up.

The file system check is 80% completed

The file system check is 50% completed

The file system check is 20% completed

At approximately 12:30pm CST system administrators were alerted to potential problems with the dal-vz005 node. Upon further inspection it was found there were file system issues resulting the system going read only. At approximately 12:50pm the server has been brought offline to perform a file system check which we estimate will take an hour to complete.

We asked for additional information and you have yet to provide it to us.

The best way for this to be handled is via ticket. Typically though it's one of the following reasons: 1) High risk country 2) Multiple credit card declines 3) Distance from billing address is a significant amount away from actual location order was placed from 4) The name on the paypal account does not match the information we were given Every day we deal with fraudulent orders and to protect ourselves as well as our customers from time to time we'll need to ask for further information.

We post notifications of outages on our forums and http://hawkhoststatus.com/ . That being said we have no VPS nodes down and we do provide panel to manage your VPS. It sounds most likely your VPS crashed and all it requires is for you to reboot it from the panel we provide.

The BBU has been replaced and the system is now back online.

The server has been taken down to replace the BBU

All services are now back online and the server is performing at optimal levels once again.

The file system check is complete and the server is currently starting back up.

The file system check is 70% complete

The file system check is 30% complete

At approximately 8:25pm PDT we were alerted to performance degradation on the sea005 server. Upon further investigation the server was found to be having file system errors resulting in the degradation of service. We've taken the server off line and are currently performing a file system check to repair any file system inconsistencies. Date: 10/30/2012 Start time (PDT): 8:50pm End time (PDT): Unknown Duration: Unknown Estimated Down Time: Unknown

We've received RAID alerts that the BBU failed on this machine (non-service impacting). However to ensure the integrity of the RAID in case of a failure we're scheduling an emergency maintenance to get this replaced on Wednesday October 31st. If you have any questions or concerns please contact us via our support desk. Date: 10/31/2012 Start time (CDT): 9:00am End time (CDT): 12:00pm Duration: 3 hours Estimated Down Time: 30 minutes

The file system check has been completed and services are now back online.

The server has been taken offline to start the file system check

cPanel 11.34 just reached CURRENT which is comparable to a release candidate. Right now there is no estimate for it to be considered stable so we don't have an estimate at this moment of when our servers will be using it. Typically though what happens is cPanel releases it to their RELEASE branch we then wait several weeks to make sure it's stable and test it ourselves then we update all servers.

I think everyone has seen enough of your bot antics. I've decided to finally ban your account so you no longer confuse users.

You should receive an email with further information such as how to access your account without the domain pointing to us currently. As far as users who cry activate plz most ignore emails we send them about issues with their order. Or they provide us with invalid information or things of that nature. If your information is reasonable and order isn't placed from a high risk country we're pretty quick to have you setup.

You provided us with a high risk domain name that required management approval to be setup. I won't get anymore specific since don't want to give away your domain but others would understand why we'd be hesitant to setup your account without approval.