My favourite webhost!


MrNorm
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I haven't been in the web development game long (about 2 years) but I have been with quite a few webhosts in that time: 1&1, Servage, UK2 and now Hawkhost. All of the previous hosts have failed me in one way or the other, but UK2 and Servage were the most stressful. I had to have an argument with the CSRs every time I asked a question or asked for something to be done. Eventually, after a few battles I got what I needed to do done, but I shouldn't have to, should I?

Anyway- After a week long feud with UK2 over PDO, I decided it's time to go elsewhere. I stumbled accross this forum on HawkHost and I was sold by the amount of positive reviews from customers and the fact theres a toll-free support number on the website!

Since I've signed up (About 4 months ago), I've had nothing but great service from HawkHost. The staff are always active on this forum and seem like nice people. When I needed SSH, they said OK and flicked on the switch. No birth certificates here! I have not had any downtime and given that I'm in the UK, the transfer speed is excellent!

Thanks to everyone over at HawkHost! Keep this up and you've got a customer for life!

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Thanks ichsie2036!

Ah, that's what you think. You're just not used to people being nice and keeping in mind that the 'customer is (sometimes) right'. Companies these days think they have their own law as to what you can and can't do.

Even recently, I upgraded my transfer speed with my ISP to 20mb from 2mb. I've been with the company for over 4 years and we still had the original modem in place, which, lets face it, couldn't cope and kept rebooting.

I call the ISP and explain we've just upgraded and our 4 year old modem probably can't take the strain and we'll probably just need a new one.

"Okay sir, I will send an engineer out to you. He'll be arriving on Wednesday between 8am and 6pm" (!!!)

".. An engineer?"

"Yes sir, we need to verify the issue before we send a modem out"

".. But, I'll have to take a day off work for that. Do you not send new modems out with upgrades then?"

"No sir, just new customers"

"Right.. Well, let's try this. Send me a new modem out and I will see if that works. If it does, then we're happy! If not, you can send an engineer out and I will take a day off work for you"

"Sorry sir, thats how we do it here"

".. Let me speak to the superviser please"

"Please hold"

.. I wait 20 minutes on hold

"Okay sir, I have sent the new modem out it'll be with you in 2-5 working day goodbye *click*"

.. He hung up on me! Unbelievable!

Needless to say .. The new modem worked but it really shouldn't be that hard, should it? If people used their noggin just a little bit and realised that a 4 year old modem probably wasn't designed for 20mb.. Then everyone would be happy!

It never works like that anymore with big firms. That's why HawkHost got a nice review from me. They use their heads, not a script.

Ollie

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  • 1 year later...

Just to update this thread..

I've been with HawkHost since July 2009.

Remember how I said above about all my arguments with previous web hosts? I've had nothing but flawless service from HawkHost. They've been excellent and I've had zero issues with their reliability or their service.

I've just ordered a VPS through them, so I look forward to many more years of great service!

Thanks guys!

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Just to update this thread..

I've been with HawkHost since July 2009.

Remember how I said above about all my arguments with previous web hosts? I've had nothing but flawless service from HawkHost. They've been excellent and I've had zero issues with their reliability or their service.

I've just ordered a VPS through them, so I look forward to many more years of great service!

Thanks guys!

Wow time flies.. it's very odd seeing people with us so long!

You'll be happy to learn our VPS stuff is getting a complete re-haul for the better ;)

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