secondary ftp cpanel credentials wrong, explicit ftps not working in filezilla

[kitchin]

When I set up a second FTP account in cPanel the info is wrong, particularly in the Filezilla xml import file:

 

1. "user" instead of "[email protected]"

 

2. the xml file does not change this default Filezilla setting:

"Use explicit FTP over TLS if available"

 

Unfortunately, while FTP/TLS is connecting, it then times out getting the directory listing. So you have to change that setting to:

"Only use plain FTP (insecure)"

 

 

[kitchin]

See also http://forums.hawkhost.com/topic/2869-command-mlsd-with-filezilla/ which also has FTPS not working.

[Tony]

Would you be able to PM me your ticket number if you have one? It sounds like one of our servers doesn't have the replicated configuration changes to make FTPS work with sub accounts.

[kitchin]

Working now! To tell you the truth, I fogot secondary cPanel FTP accounts could have any encryption security, so this is a win. Filezilla making that setting the new default was the impetus.