piojosnos Posted May 9, 2013 Report Share Posted May 9, 2013 Hello, I setup an ftp account for a subdomain, when I try to connect with filezilla (3.5.3) login/password gets accepted but then I get this: Command: MLSD Error: Connection timed out Error: Failed to retrieve directory listing I'm using explicit FTP over TLS. If I use plain FTP it does work. I don't want to use plain FTP for security reasons. Any idea? Thanks, Demián PirlWerbtit 1 Quote Link to comment Share on other sites More sharing options...
Brian Posted May 9, 2013 Report Share Posted May 9, 2013 Have you tried using SFTP? I know that should work, and shell access should already be enabled on your account to allow you to connect. Quote Link to comment Share on other sites More sharing options...
piojosnos Posted May 9, 2013 Author Report Share Posted May 9, 2013 Yes I tried, SFTP does not work with the subdomain account. I'm going to try tomorrow with SFTP but with my main account (not the subdomain one). Right now it seems the server has banned my IP for too many failed connection attempts, it happened something like that last night and I was not able to connect not even with SSH like I always do. I'll post what happened tomorrow Thank you Quote Link to comment Share on other sites More sharing options...
Brian Posted May 9, 2013 Report Share Posted May 9, 2013 My mistake, and I'm sorry for the bad advice, but it looks like SFTP only works on the primary cPanel/FTP login, not subdomains. If you can't get this working please submit a support ticket (https://support.hawkhost.com) and reference this forum post, I'd like to have the issue escalated to our sysadmin department to see if we can find a solution. Quote Link to comment Share on other sites More sharing options...
piojosnos Posted May 11, 2013 Author Report Share Posted May 11, 2013 Brian: Thank you for your help. I submitted a ticket as suggested Quote Link to comment Share on other sites More sharing options...
kitchin Posted February 9, 2015 Report Share Posted February 9, 2015 See also http://forums.hawkhost.com/topic/4608-secondary-ftp-cpanel-credentials-wrong-explicit-ftps-not-working-in-filezilla/ Quote Link to comment Share on other sites More sharing options...
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