Paid since 10 hours and account still not activated


Raspal Seni
 Share

Recommended Posts

I've already paid for the shared hosting account 10 hours ago, Have got the invoice, order confirmation and payment receipt e-mails but not the account details e-mail yet.

 

Support told me this when contacted:

 

Your account status is Pending. You will get a 'Hosting Account Welcome E-mail' once its setup which will contain all the necessary information about Nameservers, login credentials to access cPanel etc. Please wait for it.

 

 

 

The support guy also said that this will need to be escalated to billing and he did that as the e-mail said. But still no response from billing or even support. I also had another query with support, about moving from another host.

 

Your FAQ about how long it takes for account setup, says it takes much lesser than one hour. Please change the answer to that FAQ question since that's not the correct answer.

 

Raspal

Link to comment
Share on other sites

Thanks for the reply, Tony. Had forgotten that your workload must have increased due to the BF deal. Thanks for replying. Have got the e-mail just now. Hope to get replies from support soon.

 

Raspal

Support should have been speedy was more just delays with the sales/billing aspect.

Just to add I got my welcome email yestarday evening too

Yep and any other accounts since then have been setup as well. We eventually caught up with the rush and were getting orders out every 15 minutes on actual Black Friday. The word spread quickly the coupons worked early.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share