I've already paid for the shared hosting account 10 hours ago, Have got the invoice, order confirmation and payment receipt e-mails but not the account details e-mail yet.
Support told me this when contacted:
The support guy also said that this will need to be escalated to billing and he did that as the e-mail said. But still no response from billing or even support. I also had another query with support, about moving from another host.
Your FAQ about how long it takes for account setup, says it takes much lesser than one hour. Please change the answer to that FAQ question since that's not the correct answer.
Raspal