biblestudyoutlines Posted August 28, 2012 Report Share Posted August 28, 2012 My website biblestudyoutlines.org is down and I cannot access any page. Please help me to resolve this issue. Quote Link to comment Share on other sites More sharing options...
biblestudyoutlines Posted August 28, 2012 Author Report Share Posted August 28, 2012 It keeps on and off. Did you adjust something so that I can only access the website every few minutes? Can you please adjust it back to normal like before so that I can access my website all day? Are you making changes to the server? Please help me. Quote Link to comment Share on other sites More sharing options...
Guy Scharf Posted August 28, 2012 Report Share Posted August 28, 2012 I recommend you submit a support ticket. HawkHost staff seem to respond more quickly to a ticket than to a forum posting. Quote Link to comment Share on other sites More sharing options...
biblestudyoutlines Posted August 28, 2012 Author Report Share Posted August 28, 2012 I had informed them but they said it is not their problem. I think they have capped the bandwidth. That is why this is happening. Quote Link to comment Share on other sites More sharing options...
Fowler Posted August 28, 2012 Report Share Posted August 28, 2012 Did they offer any suggestions as to what the problem is? I tried your site earlier and it was slow although it is now working ok. Quote Link to comment Share on other sites More sharing options...
Brian Posted August 28, 2012 Report Share Posted August 28, 2012 I had informed them but they said it is not their problem. I think they have capped the bandwidth. That is why this is happening. I've reviewed your ticket history and it doesn't look like our techs told you it wasn't our problem, only that we weren't able to replicate the issues you were seeing. I've also checked your bandwidth usage and you've used less than 10% of your months allocation so we're certainly not capping your bandwidth. After some further investigation your site is using nearly 100% CPU throughout the entire day, and never dropping below 66%. You almost always have 2-4 PHP processes running with spikes going up to 7 (our PHP proc limit) which would most certainly cause an apparent slow down in your site or your ability to load pages. Without getting into much more detail (this being a public forum I don't want to reveal much more) there are likely ways to reduce your usage with caching plugins for the software you're using though you'd need to contact our support team at that point so we can help with the specific aspects of your account. Quote Link to comment Share on other sites More sharing options...
tikasumarti Posted August 31, 2012 Report Share Posted August 31, 2012 i can`t access to my account. please help me. thanks Ticket ID: YBY-946-89372 Quote Link to comment Share on other sites More sharing options...
biblestudyoutlines Posted August 31, 2012 Author Report Share Posted August 31, 2012 I just switched to a new theme so I had to edit all the posts and I used a lot of CPU. I know that. But I had finished editing all the posts so I won't use so much CPU anymore. I signed up for Adsense and they wanted me to insert the code to test as part of their review process but I had already removed them now. Please help me. My site is slow again. I think I want to switch host. Quote Link to comment Share on other sites More sharing options...
Brian Posted August 31, 2012 Report Share Posted August 31, 2012 i can`t access to my account. please help me. thanks Ticket ID: YBY-946-89372 Your ticket has been attended to at this point so please check our reply. I just switched to a new theme so I had to edit all the posts and I used a lot of CPU. I know that. But I had finished editing all the posts so I won't use so much CPU anymore. I signed up for Adsense and they wanted me to insert the code to test as part of their review process but I had already removed them now. Please help me. My site is slow again. I think I want to switch host. Please read what I said above. You're simply exhausting your account resources, mostly with PHP processes. If you haven't already you should consider installing a caching plugin for Wordpress, two common ones are W3 Total Cache and WP Super Cache. You can find installation instructions and plenty of documentation around the web to help you configure them properly. Quote Link to comment Share on other sites More sharing options...
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