peva Posted April 21, 2012 Report Share Posted April 21, 2012 I desperately need to get my dedicated IP to install my SSL cert on my site. The site is for a rather large community and this downtime is inexcusable. Can anyone help? I submitted a ticket last night and they said it was transferred to Billing and after 12 hours of no response I opened up a new ticket. Ticket ID: OSX-260667 Quote Link to comment Share on other sites More sharing options...
peva Posted April 21, 2012 Author Report Share Posted April 21, 2012 Just got a reply, but this wait was ridiculous. Hopefully the server performance will make up for this starting hiccup Quote Link to comment Share on other sites More sharing options...
larry Posted April 21, 2012 Report Share Posted April 21, 2012 Most providers I've been with transfer new ip requests to sales, which is generally open less than support. It's not really a 'support' problem as much as a new sale for an existing subscriber. Quote Link to comment Share on other sites More sharing options...
Tony Posted April 21, 2012 Report Share Posted April 21, 2012 Hello, Our Sales and billing are not 24/7 and a Saturday is outside business hours which is why you will get a delayed response. Quote Link to comment Share on other sites More sharing options...
peva Posted April 21, 2012 Author Report Share Posted April 21, 2012 I got a response 6 hours ago saying that they were sorry for the slow response and that they would set it up... And still nothing. I don't want to seem to pushy about this, but my communities site has been down for 24 hours because of this. Quote Link to comment Share on other sites More sharing options...
Tony Posted April 22, 2012 Report Share Posted April 22, 2012 I handled your ticket for you but please understand sales and billing are available during business hours which is Monday-Friday 9am to 5pm EDT. Quote Link to comment Share on other sites More sharing options...
peva Posted April 22, 2012 Author Report Share Posted April 22, 2012 I handled your ticket for you but please understand sales and billing are available during business hours which is Monday-Friday 9am to 5pm EDT. I wish I would have seen that before buying it on a Friday night DOH. Should have just waited until Monday Thanks for handling it though. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.