14 hours with ticket at CRITICAL and no response?

[peva]

I desperately need to get my dedicated IP to install my SSL cert on my site. The site is for a rather large community and this downtime is inexcusable. Can anyone help?

I submitted a ticket last night and they said it was transferred to Billing and after 12 hours of no response I opened up a new ticket.

Ticket ID: OSX-260667

[peva]

Just got a reply, but this wait was ridiculous. Hopefully the server performance will make up for this starting hiccup

[larry]

Most providers I've been with transfer new ip requests to sales, which is generally open less than support.

It's not really a 'support' problem as much as a new sale for an existing subscriber.

[Tony]

Hello,

Our Sales and billing are not 24/7 and a Saturday is outside business hours which is why you will get a delayed response.

[peva]

I got a response 6 hours ago saying that they were sorry for the slow response and that they would set it up... And still nothing.

I don't want to seem to pushy about this, but my communities site has been down for 24 hours because of this.

[Tony]

I handled your ticket for you but please understand sales and billing are available during business hours which is Monday-Friday 9am to 5pm EDT.

[peva]

I handled your ticket for you but please understand sales and billing are available during business hours which is Monday-Friday 9am to 5pm EDT.

I wish I would have seen that before buying it on a Friday night DOH. Should have just waited until Monday

Thanks for handling it though.