Mineeamappy

We will be updating the Mars server kernel to the latest version on Monday October 6th at 9:30am EST. We estimate this will result in about 10 minutes of down time while the server reboots.

Keeping kernels up to data is a necessary step in order to stay on top of performance improvements as well as have the latest security fixes.

Date: 10/06/2008
Start time (EST): 9:30am
End time (EST): 10:00am
Duration: 30 minutes
Estimated Down Time: 10 minutes

The Mars server kernel paniced and upon being rebooted is requiring a file system check. We estimate the check will take approximately 1 hour to complete.

Date: 10/04/2012
Start time (CDT): 1:15am
End time (CDT): 2:15am
Duration: 4 hours
Estimated Down Time: 60 minutes

March was a shortened month as we only started doing the new monitoring on the 14th. So keep in mind this dataset is inaccurate and does not reflect the overall uptime that month actually had. I'm going to try to explain any downtime reflected on the reports as well as we generally know why something went down. This report also includes a few images of the uptime. Feel free to use them as you wish.

We will be updating all of our servers kernels to the latest version on Tuesday September 21st to to address a recent vulnerability found in some 64bit distributions which affect us. You may recall we run ksplice on all of our servers and they did attend to this issue prior to an official release from the vendor (Red Hat) however due to the nature of the vulnerability we've decided to perform an actual kernel upgrade to ensure this won't affect us in the future.

The maintenance window is for the next 12 hours during which each machine will be updated and experience about 10 minutes of downtime.

Date: 09/21/2010
Start time (EDT): 1:00pm
End time (EDT): 1:00am
Duration: 12 hours
Estimated Down Time: 10 minutes

One of the drives on the raid-10 array of Yoda has failed. This was causing large amounts of i/o wait on the node as the drive had not yet been dropped. Once the drive was dropped from the raid array due to inconsistencies the i/o wait has come back down.

We are already preparing to replace the bad drive as our machines support hot-swap which means we can replace the drive on the fly. We do not have a time as of yet as we're in the process of coordinating with datacenter staff.

We will update this thread once we have an exact time on when the bad drive is being replaced.


Date: 03/21/2008
Start time (EST): 10:00pm EST
End time (EST): Ongoing
Estimated Down Time: None
Duration: Unknown

On Monday July 2nd we will be performing the upgrade to cPanel 11 on all servers. We will be doing this throughout the day and do not expect any interruption of web server service. We do however expect periods of time where cPanel will be unavailable due to the upgrade. We have no exact estimate on how long this will take or an exact time each server will have the upgrade performed. If you have any questions about this do not hesitate to ask our support department.


Date: 5/21/2007
Start time (EDT): 10:00am
End time (EDT): 10:00pm
Duration: 12 hours (Estimated)

On Saturday between 10pm EST and 12am EST we will be migrating Mars, Mercury and Venus to new primary IP addresses. The reason for this is to expand out our web server VLAN in order to accommodate more machines. Once this is done it will now be possible to easily move secondary IP's from one server to another. We do not expect any down time during this time however anyone referencing the servers by their main IP can no longer do this.

Once this is completed over the next few months we have plans of upgrading Mars, Mercury and Venus to much higher specification machines gradually. Thanks to the maintenance on Saturday we will also be able to transfer accounts to the upgraded servers without the need for dns changes or any down time or issues what so ever.

As always if you have any questions about the maintenance please contact our support department.


Date: 7/14/2007
Start time (EDT): 10:00pm
End time (EDT): 12:00am
Duration: 5-10 minutes

On Friday July 17th we will be upgrading the MySQL version of the Mars server to 5.0.81 from 5.0.77 between 12:30AM and 1:00AM CDT. We do not estimate that it'll take 30 minutes to do we will just be doing it during this window. We estimate there will be 1 minute of MySQL down time in order to restart the service to complete the upgrade. There may be none at all we're just giving an estimate that it could be 1 minute.

The reason for this upgrade is to stay on top of the latest versions available to us through cPanel.


Date: 07/17/2009
Start time (CDT): 12:30am
End time (CDT): 1:00am
Duration: 30 Minutes
Estimated Down Time: 1 Minute

We will be updating the Mars server kernel to the latest version on Wednesday August 26th at 12:00am CDT. We estimate this will result in about 10 minutes of down time while the server reboots.

Keeping kernels up to data is a necessary step in order to stay on top of performance improvements as well as have the latest security fixes. In this case there have been some security vulnerabilities which we have taken steps to mitigate but now with an official kernel released for CentOS we can run a version that is patched. We feel it's best to have this done as soon as possible which is why there is only 24 hour notice.

Date: 08/26/2009
Start time (CDT): 12:00am
End time (CDT): 12:20am
Duration: 20 minutes
Estimated Down Time: 10 minutes

We are currently investigating a known issue/attack targeted at our shared nameservers. Any new information or updates will be posted in this forum.