Cody R.

We will be updating the kernel on the Yoda VPS node to the latest version between 12:00am and 1:00am EST.

The maintenance window is for 4 hours however the estimated downtime is 5 to 10 minutes for the actual downtime.

Date: 05/30/2011 - 5/30/2011
Start time (EST): 05/30/2011 12:00am
End time (EST): 05/30/2011 1:00am
Duration: 1 hour
Estimated Down Time: 0-10 minutes

Earlier this morning Mars experienced a brief bout of slowness / crashed. After a reboot everything is online and optimal.

It appears the issue was something exhausted all of the memory in the server rapidly causing SWAP usage / high disk IO that ultimately brought the machine to a halt. We're currently investigating the origins.

We will be updating the kernel on the Hercules VPS node to the latest version between 11:00PM and 1:00AM CDT.

The maintenance window is for 2 hours however the estimated downtime is 5 to 10 minutes.

Date: 04/10/2012
Start time (CDT): 04/10/2012 11:00PM
End time (CDT): 04/10/2012 1:00AM
Duration: 2 hours
Estimated Down Time: 5-10 minutes

Currently all of our Seattle servers in the SEA01 facility is experiencing an outage do to a dual-path fiber cut. The facility is aware of the issue and have dispatched engineers to investigate.

We'll post updates as we receive them from the facility.

We will be updating the kernel on the Yoda VPS node to the latest version between 11:00PM and 1:00AM EDT.

The maintenance window is for 2 hours however the estimated downtime is 5 to 10 minutes.

Date: 04/04/2012
Start time (EDT): 04/04/2012 11:00PM
End time (EDT): 04/04/2012 1:00AM
Duration: 2 hours
Estimated Down Time: 5-10 minutes

You'll always run into resource issues if your forum has a lot of plugins / the database gets large. The best way to curb resource usage is to utilize caching that's provided by the software / don't blindly install massive amounts of plugins.

We will be updating the kernel on the Titan server to the latest version between 11:00PM and 1:00AM PDT.

The maintenance window is for 2 hours however the estimated downtime is 5 to 10 minutes.

Date: 04/04/2012
Start time (PDT): 04/19/2012 11:00PM
End time (PDT): 04/20/2012 1:00AM
Duration: 2 hours
Estimated Down Time: 5-10 minutes

We will be updating the kernel on the Raptor VPS node to the latest version between 11:00PM and 1:00AM CDT.

The maintenance window is for 2 hours however the estimated downtime is 5 to 10 minutes.

Date: 04/10/2012
Start time (CDT): 04/10/2012 11:00PM
End time (CDT): 04/10/2012 1:00AM
Duration: 2 hours
Estimated Down Time: 5-10 minutes

We've temporarily disabled SSH across all machines as a precaution due to a recent exploit / 0-Day (released before being patched) in the wild. We'll update this thread once SSH has been enabled.

This does not affect our VPS servers.

Mars came under a large distributed denial of service attack around 10:00AM EST - we mitigated it within a few minutes. There may have been a brief period of slowness or service outage as a result.

We're currently monitoring the service and working with data center technicians to fully mitigate the attack.

We'll leave this ticket open for 24 hours until we can confirm service is full restored and back to normal.

We will be updating the kernel on the Hercules VPS node to the latest version between 11:00PM and 1:00AM CDT.

The maintenance window is for 2 hours however the estimated downtime is 5 to 10 minutes.

Date: 04/10/2012
Start time (CDT): 04/10/2012 11:00PM
End time (CDT): 04/10/2012 1:00AM
Duration: 2 hours
Estimated Down Time: 5-10 minutes

We will be updating the kernel on the Gladiator VPS node to the latest version between 11:00PM and 1:00AM CDT.

The maintenance window is for 2 hours however the estimated downtime is 5 to 10 minutes.

Date: 04/10/2012
Start time (CDT): 04/10/2012 11:00PM
End time (CDT): 04/10/2012 1:00AM
Duration: 2 hours
Estimated Down Time: 5-10 minutes

We will be updating the kernel on the Gladiator VPS node to the latest version between 11:00PM and 1:00AM CDT.

The maintenance window is for 2 hours however the estimated downtime is 5 to 10 minutes.

Date: 04/10/2012
Start time (CDT): 04/10/2012 11:00PM
End time (CDT): 04/10/2012 1:00AM
Duration: 2 hours
Estimated Down Time: 5-10 minutes

We will be updating the kernel on the Jedi VPS node to the latest version between 11:00PM and 1:00AM EDT.

The maintenance window is for 2 hours however the estimated downtime is 5 to 10 minutes.

Date: 04/04/2012
Start time (EDT): 04/04/2012 11:00PM
End time (EDT): 04/04/2012 1:00AM
Duration: 2 hours
Estimated Down Time: 5-10 minutes

The Typhoon server has crashed due to filesystem inconsistencies. We'll be forced to run a file system check on the system. We estimate the check will take approximately 2 hours to complete.

Date: 08/28/2012
Start time (CDT): 12:40pm
End time (CDT): 4:40pm
Duration: 4 hours
Estimated Down Time: 120 minutes

We will be updating the kernel on the Titan server to the latest version between 11:00PM and 1:00AM PDT.

The maintenance window is for 2 hours however the estimated downtime is 5 to 10 minutes.

Date: 04/04/2012
Start time (PDT): 04/19/2012 11:00PM
End time (PDT): 04/20/2012 1:00AM
Duration: 2 hours
Estimated Down Time: 5-10 minutes

There is nothing that is urgent in the upgrade - we'll be updating all servers from the last large release within a week or two.

We'll be performing a kernel upgrade on on Thursday April 12th between 10PM-1AM CDT. While we use KSplice to keep our kernels up-to-date for critical bugs and security fixes it doesn't pull in new features from the upstream kernel. As a result we perform semi-annual kernel updates to keep everything up-to-date and in-line with upstream.

Date: 04/12/2011
Start time (CDT): 10:00pm
End time (CDT): 1:00AM
Duration: 1 hour
Estimated Down Time: 10 minutes

You'll always run into resource issues if your forum has a lot of plugins / the database gets large. The best way to curb resource usage is to utilize caching that's provided by the software / don't blindly install massive amounts of plugins.

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Due to file system inconsistencies we've been forced to take down the SJC003 machine for an emergency file system check. We'll post updated in this thread as it progresses.

I'm not sure what to tell you without a ticket sir. It's abundantly clear that there haven't been any ongoing issues with the server you're on as noted by our internal monitoring and third party monitoring (posted above).

Also as noted previously we do 1-minute interval checks on an HTTP page to ensure the web server is functioning as well as ICMP to ensure the machine and network is online. Beyond this we do monitor other metrics (server resources) however there have been no issues on that front either.

Taking a peak at your domain you're using CloudFlare which has had some serious issues lately (primarily Europe / Asia). Your outages likely stem from this. Please evaluate your current setup before pointing fingers. We have not had the outages you think we do.

https://www.cloudfla...m/system-status
https://twitter.com/#!/CloudFlare/status/198123182841016320

You can't assume we're having downtime / issues when you're not using our name servers as that's outside of our network and will cause outages which are out of our control.

The FSCK is 15% complete at this time.

The Spitfire server had a kernel panic which we believe was caused by bad memory. Unfortunately we're forced to do a FSCK on a few partitions so we'll be providing updates in this thread as it progresses.

Please direct any questions to our helpdesk at https://support.hawkhost.com

We're currently experiencing some filesystem inconsistencies from yesterdays RAID issue. As a result we have to take down the machine and repair the filesystem.

Date: 08/19/2009
Start time (EST): 4:47pm
End time (EST): 6:07pm
Estimated Downtime: 1:14