Alexa66
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Sorry if this is the wrong way to DM you. Your reply isn’t showing on my desktop. Just my iPhone.
My current ticket number is yzx-87917-274
my account email is [email protected]. My previous email was [email protected].
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Thank you for the details -- I have added this ticket to my queue and will review & follow up with you through the helpdesk/email shortly.
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thank you..
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just to be clear. My big problem is that my website has crashed. I need to fix it but can't until I can submit a ticket. To submit a ticket via the portal I need to update my email to the iCloud address. Tell me if I should submit a second ticket concerning the downed website. A.
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Alexa66 joined the community
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My household switched Internet providers before I'd completed updating and I didn't update with the Support portal. Now that my site has unexpectedly become unavailable I can't initiate a support ticket. Have been working with the Billing Department to straighten things out since billing has gone smoothly. I've sent them the information they asked for but it's been over 8 hours since they last communicated with me. Can you help me? I'm concerned about what is going on with my site. Hoping its a Wordpress plugin problem, but have no idea.... Thanks.