k0z Posted May 13, 2012 Report Share Posted May 13, 2012 Hi, I recently set up an account here. I read here: https://support.hawkhost.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=55 That the accounts are set up 24/7/365, and it usually takes 1-2 hours. After waiting ~8 hours as of this post, I haven't gotten a reply to my tickets, and there's nobody answering at tech support. I understand that it's the weekend, but the website says 24/7 support? I registered for hosting expecting this time frame, so my site's been down for quite a while now. Any assistance would be great. Thanks Quote Link to comment Share on other sites More sharing options...
LittleB Posted May 13, 2012 Report Share Posted May 13, 2012 I believe they're currently migrating the help desk. http://forums.hawkhost.com/topic/2168-helpdesk-migration-05132012/ Quote Link to comment Share on other sites More sharing options...
mrnothersan Posted May 13, 2012 Report Share Posted May 13, 2012 It's not 10PM EST time so they haven't started migrating the helpdesk yet. Sales/Billing aren't available officially on the weekends but your order should be ready soon, if not already What service did you order? Also, support are generally quick at responding, within 30 minutes. Did they escalate your ticket at all? Quote Link to comment Share on other sites More sharing options...
Cody R. Posted May 14, 2012 Report Share Posted May 14, 2012 Hi, I recently set up an account here. I read here: https://support.hawk...&kbarticleid=55 That the accounts are set up 24/7/365, and it usually takes 1-2 hours. After waiting ~8 hours as of this post, I haven't gotten a reply to my tickets, and there's nobody answering at tech support. I understand that it's the weekend, but the website says 24/7 support? I registered for hosting expecting this time frame, so my site's been down for quite a while now. Any assistance would be great. Thanks There is a good chance we advised our support staff to not reply to any tickets to prepare for our migration (as mentioned above). We're now fully online and will be catching up on any tickets that came in during the maintenance window. If you can PM me your ticket ID so I can make sure everything is handled quickly . Quote Link to comment Share on other sites More sharing options...
k0z Posted May 14, 2012 Author Report Share Posted May 14, 2012 Thanks for the replies My ticket was taken care of an hour or two after the original posting. Quote Link to comment Share on other sites More sharing options...
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