Brian

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Everything posted by Brian

  1. Thanks for your suggestion! We've often considered opening a location in India and we've had discussions on this as recently as the past few months, so it's definitely something we've looked into! At the moment I'm afraid we don't have any immediate plans to open up a location in India however it would absolutely be on our short list for our next expansion
  2. You'd be best to contact our helpdesk team (https://my.hawkhost.com/submitticket.php) for assistance with this as there are simply too many variables to take a guess what might be causing this. They should be able to look through your error logs to determine what is blocking the images from being displayed
  3. Hello -- if you're able to login to cPanel for this account then you can use our one-click software installer 'Softaculous' to complete your WP install. It takes about 5 minutes to complete and everything will be handled for you as far as the initial installation is concerned.
  4. Hi there! Unfortunately at the moment Django isn't fully supported in our shared / reseller / semi-dedicated hosting environments. You may be able to get it working however it would likely be buggy or not function as you'd expect. We've been working on a native implementation for Django though so hopefully within the coming months it will be available
  5. Hi there! I see both sites are loading and showing Wordpress installations so they are working and online. If you're still having issues I'd recommend submitting a ticket at https://support.hawkhost.com so our support team can investigate this further for you!
  6. Hi there! Our resource limits for the semi-dedicated plans look to be higher than the 'Deluxe' plan based on that chart you linked to. Our semi-dedicated plans offer: 2 CPUs 2GB Memory/RAM 10Mb/s I/O 50 Concurrent MySQL connections 20 entry processes If your site is running without issues on their Deluxe plan I see no reason it wouldn't be fine on our semi-dedicated plans
  7. The disk space addons are billed monthly and the renewal dates for the addons won't necessarily line up with the renewal dates of your hosting service. We can modify that manually if you want though so your addon billing dates match with your hosting plan renewal dates so you receive just one invoice per month. With that being said if you're on the professional plan there would be no reason to order those addons since you have unlimited disk space anyway
  8. Thanks for signing up! Unless your order was flagged and was assigned for manual review. It should have been setup by now. If not please let me know your order or invoice number so I can pull up the status.
  9. Hi there! The only difference between those plans is the disk space quota, all other features and resources are the same
  10. Outside of our own KB and what you can find on Google there is the official cPanel/WHM documentation: Guide to Reseller Accounts How to create a cPanel account from WHM Creating a hosting account package (disk space, bandwidth, etc) Editing an accounts DNS Zone As a reseller those will be the most frequent tasks you're likely to perform. Once you become comfortable with creating cPanel accounts from WHM the rest of the options became more familiar and easier to use. Past the initial learning curve you'll find most tasks become second nature as you use the WHM interface. As you're also aware our support team is available 24/7/365 so if you have any other questions that can't be answered by documentation you can always ask us directly for help and guidance.
  11. This is being handled in ticket ID HIC-789-71563 with our support team. We'll get you all taken care of there
  12. Our answer to this question could vary a bit depending on your accounts status / the type of services you have. You're probably best off asking our support team directly (https://support.hawkhost.com/) so we can pull up your details and take a look. A lot of the details we'd need to know are things we wouldn't want posted in a public forum. If you have already submitted a ticket just let me know the ticket ID so I can see what the status is. Cheers
  13. Thanks for your order! It appears that account was setup about 10 minutes after you made payment so at this point you should have received your 'New Account Information' email with all your hosting account details.
  14. There are multiple systems involved whenever you add a domain to your account, regardless of whether it's an addon domain, subdomain, parked domain, etc. When you add the domain it has to be written to your local hosting servers configuration files (of which there are multiple with cPanel) and also the record has to be inserted into your DNS zone which in our infrastructure is hosted remotely as we use external DNS clusters (not on the same server as your websites for redundancy, etc). So that may not sound like a lot but there are a ton of scenarios in which you could see a delay in adding/removing a domain. Other users on the server could be adding/removing domains at the same time so the local webserver is busy tracking the changes sanely, the DNS cluster could be updating a ton of records from other customers adding/removing domains so it's delayed on processing, your own DNS zone(s) might contain a lot of records already so each insert and reload of the zone takes a bit of time to process, there could be an errant process causing higher than normal CPU usage on either the local server or remote DNS cluster, and there's probably 100 more technical scenarios we've encountered in the past that I'd need one of our systems guys to chime in on. Combine any of the two of those at once and suddenly you're seeing the behavior you've experienced. Now with all that said, in a 'perfect' setup all of the above doesn't cause the type of delays you've mentioned and we're painfully aware of that. The issue you're experiencing is known to us and something we've been working on. We've gone so far as to run an 'unsupported' (perhaps that's the wrong word) DNS infrastructure with cPanel for years as the performance gains we've seen are massive compared to what was offered by default with cPanel. Now the good news is as of cPanel 60 they officially added support for our DNS backend software which promises significant performance improvements. We've been testing this internally and we're extremely happy with the results so as soon as everything is ready we'll be rolling that out in hopes to eliminate the problem you mentioned. TL;DR - Lots of changes in lots of places every time you add a domain. It can be slow right now, but we've got a fix that's nearly production ready.
  15. Good afternoon! Glad to hear you found our hosting -- regarding your questions: 1) The $25.99/mo pricing is when you pre-pay 2 years in advance and there are discounts built in to the pricing for that. When you're paying month to month without a pre-pay that plan is $33.99/mo so you can see the advantages of paying in advance. 2) We will never change the base price of the product on you. The only variable that would potentially impact your renewal price is if you sign up using a one time discount as opposed to a recurring discount. In this case the one time coupon would only be applied on your initial signup invoice whereas a recurring discount would be maintained through the life of the account. 3) I would recommend our Los Angeles datacenter in your case. It will be plenty fast for North America based traffic however it will still provide reliable speeds for Asia/Pacific traffic. Alternatively if you see more traffic from Europe than Asia our Washington DC location would be best. The basic idea is to choose the location that caters to a majority of your traffic sources. Please let us know if you have any follow up questions. Cheers!
  16. Cheers for this, always nice to see positive reviews from long-term customers. As an aside thanks for staying active on our forums and helping out other users with random questions
  17. There is definitely merit to using third party DNS and offloading that part of your infrastructure to a provider that specializes in DNS management. In addition to the improved control/features DNS providers have *massive* networks in place, in terms of both overall throughput/capacity and hardware based filtering, so they can mitigate most attacks sent towards your site(s). If you look at the recent attacks directed at Dyn they only struggled once the attack hit upwards of 620 Gbps (which it goes without saying is just stupidly big...). The fact that they were able to stay online up until that point should give you an idea of what a specialized DNS provider can offer you in terms of protection. If you lookup the DNS/nameservers of a lot of company websites you'll notice more times than not they're using third party DNS. The trend really becomes obvious the more you poke around / once you're aware of it. 5-10 years ago doing everything in house (email, DNS, etc) was the accepted standard but as specialized companies started popping up (and also became affordable for most organizations) everything shifted back to paying someone else to manage certain aspects of your infrastructure. This isn't something we'd want to do to be quite honest with you. Even if we had the infrastructure in place it would be very ill-advised of us to mix customer properties/sites with our internal infrastructure. Imagine the nightmare scenario of you being attacked and being unable to reach us because we're down for the same reason. That's a scenario where nobody comes out ahead.
  18. ghost should now be available on the dal107 server through Softaculous
  19. Good morning! Node is still available as well as ghost through Softaculous. Some servers may not show ghost as available for install by default but if you contact our support team via ticket or you mention your server name here(something.hawkhost.com) I can get that enabled for you
  20. Thanks for signing up with us! I suspect at this point your order has been setup and you've received your 'New Account Information' email. There are a number of reasons why a pending order setup could be delayed so I do apologize for any issues that may have caused you.
  21. We do not recommend running multiple caching plugins for Wordpress at the same time. Doing so will likely lead to issues and any performance gains by running both at the same time would be negligible compared to the potential risk.
  22. Good morning! That's not a suspended page but instead just a default cPanel page for a few scenarios. It looks like you're using third party DNS / nameservers so you've likely pointed your DNS A record to the wrong IP. You can contact our support team to find out your sites shared IP address or you can login to cPanel and then click 'Server Information' in your top right 'General Information' interface. Under server information it will show your accounts IP address.
  23. Good morning! You should be able to access webmail using https://webmail.yourdomain.com -- you're going to get a certificate warning because you're accessing over SSL and the FQDN isn't one that our mail/server SSL certificate is issued for. You can safely accept the cert though since you know it's valid in this case. Accessing webmail using that URL should get you around the blocked ports on your local network. Hope this helps!
  24. Good morning! Below are the answers you need, hope this helps! The $7.99/mo pricing is the per month price when you pre-pay 2 years in advance. The pricing for the plan per term is: Monthly: $9.99/mo Annually: $107.88 ($8.99/mo) Biennially: $191.76 ($7.99/mo) We do not charge VAT on any invoices. You can indeed choose your location right on our order form. For shared hosting we have Amsterdam, Singapore, Los Angeles, Dallas, Washington DC, and Hong Kong available. (https://www.hawkhost.com/our-hosting-network) 4. Finally and one of my main reasons for looking to move hosts. My current host only supports spamassassin and even with some strict configuration and a lot of filtering in Thunderbird a lot is still getting through. As I understand you have SpamExperts which may be a better solution. You can't get realtime notifications but you can schedule/generate a user report that will include the emails that were flagged as spam and quarantined. You can also view your quarantine at any time through your control panel. You can create an IMAP account to view the quarantine and also drag/drop emails that get through our filter mistakenly into that quarantine so they're flagged as spam in the future. If the user removes the emails via IMAP the system would still have been trained but they would be permanently deleted. SpamExperts runs in front of the hosting servers so regardless of how you access email (webmail, local email client, any protocol) it would all pass through the SE filters before hitting your inbox. That's correct. Our team will handle moving your files/databases and then once the migration is done you would just need to update your nameservers/DNS to point to us.
  25. It looks like this issue was resolved in ticket ID ZUS-559-78564 with our abuse department. You should be able to review full details of this incident there