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Everything posted by Brian

  1. When do you backup your website?

    The backup processes do fail at times. Usually when it happens we only lose 1 or 2 days so the most recent backups may not be available but older backups would be available. There are scenarios in which we're unable to take backups for extended periods of time (7+ days) on individual servers and while it's very rare it does happen which is why we urge clients to keep their own backups.
  2. When do you backup your website?

    That's a really good approach to take! We do take backups of all customer accounts (files, databases, emails, etc.) once per day and store them for 7 days but there are times where those backups aren't available, so we urge clients to keep their own regular offsite backups. The amount of time it takes to download regular backups is nothing compared to the time it may take to repair a corrupt site manually or to try and rebuild it from scratch if you don't have a recent backup!
  3. dal009

    The server list section of the forums is no longer maintained and hasn't been for years (we should probably remove it). We used that years and years ago when we were a much smaller company and only had a few servers to manage, however as we've grown it's no longer practical to maintain a forum for each server. We have a status page at which we use for any maintenance windows, extended outages, etc.
  4. Hawkhost Brandname

    I'm afraid that would not be allowed and would be a violation of our affiliate TOS. You cannot use our company name in your domain name in that nature, however you could register a generic domain like (just an example) and create
  5. Couple of small Client area questions

    Generally speaking that's correct, "Add Funds" transactions are usually non-refundable. We will make exceptions to this (say you add funds and then a day later decide you've changed your mind) but our official policy is that those payments are non-refundable. That's the best way to sort domains currently. I agree that a filter would be nice so you can completely "remove" expired/canceled domains from the list but unfortunately that's not an option currently so sorting would be the way to go.
  6. Couple of small Client area questions

    Good morning! 1) Unfortunately this is not possible, we need to keep the expired domains and services on file for our records / logs. As a result we cannot permanently delete them from your account. 2) We have some flexibility with renewal dates when it comes to hosting services but for domains those renewal dates are fixed by the registry and cannot be modified. What we can do is generate the domain renewal invoices early and manually merge them together. That would require a support ticket as it would be a manual process.
  7. Business Email - Google Suit?

    If you're using Cloudflare on your domain it's possible that is causing issues with Gmail resolving the right server hostname. Instead of using you should try using the server hostname (you can find this in cPanel and your client area) as that will resolve directly to the machine itself and not proxy through Cloudflare. If I'm understanding your intended setup properly then forwarding should not be necessary, you can use the Gmail integration to send/receive emails directly without first having to setup a forwarder in cPanel. That would be done through the Gmail settings previously mentioned, just make sure you fill out both the SMTP and POP3 server details. Lastly for auto-deleting emails that is not something we offer unfortunately. I know we've had customers setup custom solutions in the past involving basic scripts and cronjobs so it's possible but just not something we have a native tool for.
  8. Pending

    Hi! If your order is pending still this likely means it either hasn't passed our fraud check or we've encountered an error registering the domain which requires your action. Please check your client area at for open tickets from our billing team regarding a pending order.
  9. Business Email - Google Suit?

    Hello! All of our hosting plans do include email so you can setup email accounts through your existing hosting plan. We also offer SpamExperts filtering for free on both incoming and outgoing emails so you'll be protected from spam, UCE, malware, etc. from hitting your inbox. Now if you prefer to continue using the Gmail interface it is also possible to associate your email address(es) that's hosted through us to your Gmail account. You can do that by logging into Gmail and then go to "Settings => Forwarding and POP/IMAP". This would be done once you create your email address with us in cPanel as you'll need your server name, password, and other settings. Lastly if you did choose to host your email through GSuite you can modify your domains MX records (assuming we're hosting your DNS) through cPanel using the 'Zone Editor' interface.
  10. Access wp admin dashboard

    Hello! If you need to modify a WP installation for a site that is not yet hosted through us then you'd have two options. The first would be to use your accounts preview URL to access the installation and the second option would be to modify your local systems hosts file to manually point the domain name to your shared IP. Both options will allow you to access the WP admin dashboard without first changing the nameservers/DNS until you're ready to host the site with us. If you need help getting this working please contact our helpdesk through so we can pull up your account and provide more specific guidance
  11. Install WordPress Without Registered Domain

    Hello -- this is technically possible to do. Once the WordPress installation is completed you'd be able to access it by using your accounts preview/temporary URL (provided in your 'New Account Information Email') or alternatively you can manually modify your local systems hosts file to point to point to your hosting accounts shared IP address. This should let you access your WP install, build the site, etc., before pushing it live.
  12. Setup more than 1 domain in a shared host

    To setup another website under your existing plan you would use the 'Addon Domain' interface from cPanel. Once it's added you can install your software, upload your content, create emails, etc. Addon domains are treated as completely separate sites from your primary domain or other addon domains. If you're unable to create an addon domain from cPanel you'll want to provide our support team with the exact error(s) so we can figure out what's going on!
  13. What is The Difference?

    Our semi-dedicated hosting plans are similar to shared hosting in terms of features, the benefit of the semi-dedicated plans is they offer double the resources of the shared plans. Shared hosting comes with 1CPU, 1GB RAM, 5Mb/s I/O limits, 500,000 inodes, and the ability to send 500 emails per hour. Semi-dedicated hosting has 2CPUs, 2GB RAM, 10Mb/s I/O, 1,000,000 indoes, 2,000 emails per hour, and backups are taken twice per day. If you have a high traffic site or you find yourself hitting resource limits in shared hosting then semi-dedicated is a good upgrade
  14. Can't post after change server

    This could be caused by a few things, unfortunately it's hard to say without looking into your account specifically. Please contact our support department ( and provide us with your WP admin login details so we can replicate & fix this. Thanks!
  15. Blogger

  16. Railgun enabled?

    Railgun is completely free and is available in our Washington DC, Dallas TX, Los Angeles CA, Singapore, and Amsterdam datacenters!
  17. asked how the migration of hosting ?

    Unfortunately it is not possible to add the same domain to an account twice. If I'm misunderstanding and you're referring to something else please let me know!
  18. Storage email for package professional ?

    We do not restrict the amount of space you can use for storing email. Something to keep in mind though is the professional plan has an inode limit of 500,000 and each email you store will consume one inode, so there is a limit to the total number of files you can have on the account.
  19. It's essentially the same thing for basic Cloudflare functionality, with the cPanel integration you have the convenience of being able to manage all your settings from a single interface. With that said when you activate Cloudflare through cPanel it asks you to create a Cloudflare account which you can also use to login to directly so you still have that option even if you get started through cPanel.
  20. Is mod_cloudflare installed?

    We do not utilize mod_cloudflare however as a Cloudflare partner with full cPanel integration all the benefits of mod_cloudflare, including being able to view the visitors real IP address in your logs, is available.
  21. D00d, what time is it?

    All servers are synced using NTP, in this case the NTP service was stopped so we just had to start it back up. That was a one-off thing as under normal circumstances NTP would be running at all times. We do recommend using 2FA whenever possible
  22. Wordpress doesn't work.

    It sounds like your domain name may not be pointed to us, or you've installed WordPress in a directory other than your sites document root. It would be best to have our helpdesk team investigate this so they can pull up your account details, login to your services, etc., and get an idea of how you've setup the site. If you haven't already please submit a ticket through and we'll get this figured out for you!
  23. D00d, what time is it?

    Time should now be properly synced on that node, please check your VPS and if it's reporting wrong still a support ticket would be best so we can look into your specific VPS
  24. We have countless customer websites being monitored through services like Uptime Robot / Pingdom / StatusCake on our network and I've never once seen a complaint involving a performance issue as a result of the monitoring. Most of those services will let you choose how you monitor the site, whether it's through ICMP (ping), checking a specific URL (, a specific port, etc. I would be incredibly surprised if you setup an HTML page for monitoring and ended up seeing some performance degradation.
  25. HTTPS

    You'll want to login to cPanel for your hosting plan and navigate to the "Let's Encrypt" interface to install your SSL certificates if they aren't being added automatically. Simply re-directing via .htaccess won't work if there isn't an SSL certificate on the domain already. Our KB article can guide you through this as well: