Brian

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Everything posted by Brian

  1. I've located your hosting account and looking at your running processes right now you're not being limited due to editing your pages, but instead due to traffic towards your site. Looking at your access logs and the individual IPs accessing there are a lot of GET requests scraping content from your site, which in turn is causing you to hit your PHP process limit, and that is using all your available CPU. I've blocked a few of the offending IPs and your PHP process and CPU usage is down to zero. This ultimately depends on how optimized your sites/software are or the types of sites you're hosting from the account. We have customers hosting thousands of basic static HTML sites serving millions of requests per month from a single hosting service without issues, and conversely have others with a single high resource WordPress site that uses all available resources 24/7. Our systems are agnostic to the type of sites or services you run from the account, the volume of sites you can host from the account comes down to the resources required from each of your sites. If you're interested in upgrading your plan to allocate more resources please reach out to our team through https://my.hawkhost.com/submitticket.php and we can guide you through the upgrade process depending on the type of plan you'd like to move to.
  2. Can you please DM me your account's registered email address or your open ticket ID so I can follow up on this for you?
  3. Hi! Unfortunately from your screenshot we're unsure the issue you're facing or what question(s) you may have. If you could please clarify that we'll be happy to assist, or alternatively you can email [email protected] any issues you're facing and our helpdesk team will be able to assist!
  4. Hi! It looks like the domains listed in your screenshot have a valid/trusted SSL cert installed at this point. If you're still having issues please open a ticket through our helpdesk at https://my.hawkhost.com/submitticket.php so our support team can assist further. Thank you!
  5. Hi! Without context of the ticket it's difficult to provide a specific answer, but generally if our team is asking for payment history & your support PIN while also escalating the ticket the nature of your request requires management level review. This is a standard procedure and while it may delay handling of your request it ensures your account remains safe and the work you're asking us to do is authorized by the rightful account holder. Our escalated queue looks clear at this time, but if this is not resolved or you have further issues please DM me your ticket ID or ask for the existing ticket in our helpdesk to be assigned to my (Brian F.) queue and I'll help you out personally. Thanks!
  6. Location changes are possible though this would need to be handled through a support ticket. Please email [email protected] or open a ticket through https://my.hawkhost.com/submitticket.php to have this request completed
  7. Hello! Unfortunately it is not possible to have domains under the same cPanel account hosted from different IPs. If you needed to ensure each of your domains was on a unique IP that would require purchasing a desperate cPanel account for each domain you wish to host.
  8. So long as your script (regardless of language) is using the correct credentials (hostname, email user, email password) to connect to our mail server there are no other special requirements from our side for you to utilize a third party app or program to send email through our servers. Unfortunately we do not have any code samples available for this. If you continue to experience this issue I'd suggest opening a ticket through https://my.hawkhost.com/submitticket.php so our helpdesk team is able to pull up all your account details, view the script directly, and help debug any remaining issues.
  9. Hello! Can you please DM me your ticket ID that you've opened with our helpdesk? I'd like to take a look at your account specifically to see what options may be available to complete this migration, and with your ticket ID I can follow up with you personally through the helpdesk. What our team has said is correct in that we do only provide full transfers when moving between cPanel based hosts, but if your site is WordPress powered there are other migrations options available (though they do require a bit more manual work than a cPanel based transfer). Thanks!
  10. Thanks for signing up with us! It looks like this ticket ID has been resolved but as always please just let us know if you have any other questions!
  11. The price for DirectAdmin on a cloud compute would be $6.00/mo and the price for a cPanel/WHM license varies depending on the number of cPanel accounts you wish to host on your compute: https://support.hawkhost.com/Knowledgebase/Article/View/cpanel-license-pricing-structure-for-cloud-computes It is possible to upgrade/downgrade cPanel licenses during your billing cycle so if your cPanel account needs change the license can be modified accordingly, you're not locked into the license you choose to start with the compute. As a cloud compute is your own private environment with full root access you can also use any other Linux based control panel of your choosing, DirectAdmin and cPanel/WHM are just the two panels we officially support.
  12. Hello! Most often this is due to your site including some insecure content (pulling in resources over http and not https) so while you have a valid SSL certificate installed the browser doesn't see the site as fully secure. If you use a tool like https://www.whynopadlock.com/ it will identify the exact element(s) in your sites code that need to be updated to use https which should fix the issue! If the problem persists you can always email [email protected] or open a ticket at https://my.hawkhost.com/submitticket.php and our team can assist further
  13. Hi! If you're having issues accessing your account please try using our reset at https://my.hawkhost.com/pwreset.php -- if this doesn't work for you please email [email protected] and our team will work with you to verify account ownership and recover account access. Thank you!
  14. Hi! You can find details about our affiliate program, including how to enroll, through our site at https://www.hawkhost.com/Affiliate Please let us know if you have any further questions on that
  15. Hello and welcome to the forums! Our shared hosting (https://www.hawkhost.com/shared-web-hosting) is when you get access to a cPanel (our web based hosting control panel) account and it allows you to easily upload your custom site or use our 1 click installer to use WordPress, Magento, Joomla or other common software suites. The server is fully managed by our team and all you're responsible for is your own sites/emails/scripts/software. Our cloud compute plans (https://www.hawkhost.com/cloud-compute) would be your own private server environment and you'd be responsible for the management/configuration of the entire server. We recommend shared hosting for most users but you can always upgrade to a compute in the future if your needs change! Cloudflare or any other CDN can definitely help reduce latency and improve performance for visitors who are physically further away from where your site is hosted with us (you can choose your hosting location during signup). Cloudflare and other CDNs will offer you the ability to cache your static content (images, text, etc.) so it's served from the Cloudflare servers which are closer to your visitors instead of waiting for all the content to come directly from your account with us. Django is supported on all of our hosting plans. If you have any follow up questions let us know or feel free to email [email protected] directly for any other questions you have about our services. Thank you!
  16. Any FTP program you use will just upload or download the files, so your choice of local editor (in this case Visual Studio) would not have any impact on that functionality. Web based language files/scripts (HTML, PHP, etc.) you develop locally in Visual Studio will run fine on our servers.
  17. Sorry for the (very!) delayed reply to this, I managed to overlook this thread! Both new and existing customers undergo the same fraud checks for all orders. When placing your new order there is an option to add order notes on the final step of the checkout. If you are worried about the fraud check I would recommend adding notes in that section about this so if your new order is flagged our team can review your ticket history first to see the previous fraud check discussions. Thank you!
  18. Hello! For assistance with this issue please open a ticket through https://my.hawkhost.com/submitticket.php so our team is able to pull up your full account details and investigate & fix this as it relates to your services. Thank you!
  19. The directory index listing is showing when visiting your site https://srtcmembers-beta.com/ as there is no index.* (php, html, htm, etc.) file in the public_html directory of your account. Based on your screenshot you've created a "HawkHost" directory where you've uploaded your files however that directory is not publicly accessible through https://srtcmembers-beta.com/ as it's outside the public_html directory. To solve this you would need to either re-upload the same files to your public_html directory or move the files (can be done through FTP or cPanels File Manager) from the current directory to public_html. At this point I would recommend using our helpdesk for support as you will receive faster and more detailed replies. It also is not recommended to continue using public forums while posting screenshots of potentially private information / account directories. Contacting our helpdesk can be done by emailing [email protected] or opening a ticket through https://my.hawkhost.com/submitticket.php.
  20. Brian

    CMS setup!

    If you're looking to remotely connect to a database hosted on your account with us instructions can be found here: https://support.hawkhost.com/Knowledgebase/Article/View/how-do-i-allow-remote-mysql-connections -- this would also require opening a support ticket so we can whitelist your remote IP(s) for MySQL.
  21. You can upload files to your account using FTP (https://support.hawkhost.com/Knowledgebase/Article/View/how-do-i-upload-my-files-with-ftp) or by using the File Manager interface in cPanel. We recommend using FTP though as it handles larger uploads better compared to the web based uploader through cPanel. You can also use Softaculous in cPanel to complete a WordPress installation (https://support.hawkhost.com/Knowledgebase/Article/View/wordpress-one-click-softaculous-cpanel) so you would not need to do a local install then upload to the server. Of course that's perfectly fine if you prefer to develop/sandbox locally. Also it's worth noting while we do monitor our forums for support you will receive faster and more details replies by emailing [email protected] or opening a ticket through https://my.hawkhost.com/submitticket.php -- thank you
  22. Databases can be created through cPanel using the MySQL Databases interface. Once the database is added through that cPanel interface it will automatically be added to phpMyAdmin for further administration of the database.
  23. When adding the MX Record in Cloudflare the fields you need to fill out can be completed as such: Name: mail (mail.yourdomain.com) Mailserver: The Hawk Host server name from your client area (XYZ.hawkhost.com) TTL: 3600 Priority: 0 Also while we do keep these public forums available support, our helpdesk (https://my.hawkhost.com/submitticket.php) is staffed 24/7 and will be able to provide you much faster (and account specific) replies. If you haven't already it may be worth opening a ticket at this point for any further questions
  24. If you're using Cloudflare for your nameservers/DNS then you would edit the DNS records for your site(s) through your account with Cloudflare (https://dash.cloudflare.com/login). Once you've logged in the following KB article will be beneficial: https://support.cloudflare.com/hc/en-us/articles/360019093151-Managing-DNS-records-in-Cloudflare To point your email to us you will want to edit your site(s) MX Record. An MX Record is the DNS record that controls where your email is hosted. Through your Cloudflare account you'll want to find the MX DNS zone entry and you'll want to point the hostname for the MX record to the hostname of your server with us. To find your hosting accounts server hostname: 1) Login to your client area with us (https://my.hawkhost.com/clientarea.php) and click "My Services" (https://my.hawkhost.com/clientarea.php?action=products) 2) From the "My Services" field click the green "Active" button to the right of your listed hosting account 3) After clicking the green "Active" button you'll be taken to your hosting account details page. From there you will see a Server Name field, for example tor101.hawkhost.com. That is the hostname you would use for your MX Record through Cloudflare. If you run into issues with this, or are unsure about the proper hostname to use for your account, please email [email protected] or open a ticket through https://my.hawkhost.com/submitticket.php and our helpdesk team will be happy to provide the necessary information / help resolve any other issues you're having. Thank you!
  25. Hi! Inodes represent the total number of files hosted on your account. Each image, email, site page, cache file, etc. that is stored on your account consumes one inode, so for example if your cPanel was showing you using 400,000 inodes that means you're storing 400,000 total files on the account. There are no performance implications to using more inodes, so whether your account uses 100 or 500,000 inodes your sites will perform the same. You also are not at risk of suspension due to using all your available inodes. However you should keep in mind if you hit your 500,000 inode limit you will be unable to add new files to the account. This may cause interruptions to your services as you'd be unable to receive new emails, add new files to your site, users could no longer upload new files, etc.